Something I came across

[Gordvisr]

Something I found while browsing, some interesting read and something to think about. Kind of a long read but worthwhile.

https://www.dailymaverick.co.za/art...DBu4f08oRvGgnUqM2_OKMCU#.XD4EQxvGzwA.facebook

 

[Ntando]

Well… damn


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[shark111]

I just read this and was about to share, it's absolutely ridiculous how weak consumer protection enforcement is in South Africa, we pay more for worse service. BMW SA also should take some ownership and help the customer.

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[Bavarian1]

Scary what goes on in the industry :dunnoanymore: Thanks for sharing, a real eye opener :thumbs:

 

[Ddoooooon]

awesome link mate :thumbs:

 

[Twinz]

Good eye opening read. But oh so long

 

[MR_Y]

The truth is that almost all car brands are guilty of this.
Just before I bought my Mazda CX5 in Mar 2016, the salesman said that it was a 2016 demo model and showed me the eNatis papers with the reg date. Being a very pedantic person, I insisted that he show me the date on which the service plan was first activated. He said it was not necessary, since the plan is always activated on the reg date. I asked for this in writing. The next day, he says that the plan was actually activated in Nov 2015 and showed me the print out. Needless to say, I got him to add a few extras on the car for free before buying it.

While we can blame car sales people for misleading the public, I think that a certain degree of blame has to be pointed to the buyers. It is pretty naive to assume that the sales person has your best interests at heart. He or she is just there to facilitate the deal. You, the buyer, need to arm yourself with sufficient knowledge and research before even walking into that showroom.

 

[rsgordini]

I didn’t have to read the whole sob story...

I could see exactly what she was going to say from first paragraph...

She should’ve taken the offer to extend and live life without extra stress. Otherwise she wrote it as she had nothing else to write.

 

[Rotinaj]

The truth is that almost all car brands are guilty of this.
Just before I bought my Mazda CX5 in Mar 2016, the salesman said that it was a 2016 demo model and showed me the eNatis papers with the reg date. Being a very pedantic person, I insisted that he show me the date on which the service plan was first activated. He said it was not necessary, since the plan is always activated on the reg date. I asked for this in writing. The next day, he says that the plan was actually activated in Nov 2015 and showed me the print out. Needless to say, I got him to add a few extras on the car for free before buying it.

While we can blame car sales people for misleading the public, I think that a certain degree of blame has to be pointed to the buyers. It is pretty naive to assume that the sales person has your best interests at heart. He or she is just there to facilitate the deal. You, the buyer, need to arm yourself with sufficient knowledge and research before even walking into that showroom.

Caveat Emptor - short and sweet.

 

[MiteshN]

Quite a dodgy set-up... But as I always proclaim, there are 2-sides to a story, and the buyer was offered some compensation in the terms of 5 months free on a year extension, which was declined.

If the seller's response is true to the fact that the buyer got a substantial discount on purchasing the new car, then this leads back to the common question any consumer should ask, is the deal too good to be true. Then dig further and only go ahead with the deal if you are 100% satisfied.

Like the above article, shows how BMW does not support the customer, there are other stories I have heard where BMW has assisted customers out of goodwill even after the Motor Plan has expired. So I guess there is some good and some bad in every company, and some people will rave about the service, and others will complain, depends on each individual's experience.

I do sympathise with the buyer, however, according to the article, the buyer did receive a great deal on the car as well.

 

[MiteshN]

Quite a dodgy set-up... But as I always proclaim, there are 2-sides to a story, and the buyer was offered some compensation in the terms of 5 months free on a year extension, which was declined.

If the seller's response is true to the fact that the buyer got a substantial discount on purchasing the new car, then this leads back to the common question any consumer should ask, is the deal too good to be true. Then dig further and only go ahead with the deal if you are 100% satisfied.

Like the above article, shows how BMW does not support the customer, there are other stories I have heard where BMW has assisted customers out of goodwill even after the Motor Plan has expired. So I guess there is some good and some bad in every company, and some people will rave about the service, and others will complain, depends on each individual's experience.

I do sympathise with the buyer, however, according to the article, the buyer did receive a great deal on the car as well.

 

[M135i]

I would of taken the 5 months free on the year extension.
It doesnt seem to be a bad deal at all...sure they should of told the car owner about the issue prior to purchase but at least they had some sort of resolution to mitigate the issue.

 

[JodyD]

I didn’t have to read the whole sob story...

I could see exactly what she was going to say from first paragraph...

She should’ve taken the offer to extend and live life without extra stress. Otherwise she wrote it as she had nothing else to write.

I Have to agree here , I feel bad for her and its wrong but the amount of stress and
annoying follow up cause nobody calls you back is not worth it

Take the deal and walk away , sell the car and move on , Just based on less trouble

 

[Rayzor]

I dont think that she is required or needs to be forced into a extension deal. The dealership messed up and cant provide her with the relevant proof and paper work. In this scenario the dealership should cover the maintenance expenses for the remainder 5 months, it would probably be cheaper than the discount of the motorplan, provided nothing brakes. :roflol:

 

[SMN325]

Moral of the story : Check the start dates of all warranty and motorplan before signing.

This article does put Sandton BMW in a poor light. Missing documents regarding the sale smacks of a cover up.

 

[Waynetjie]

I think it goes deeper than just an extension of the warranty because when she wants to sell, it will be a 2013 and not a 2014 which will of course impact her asking price. Also given that she had to pay interest on a higher purchase price (without the price being disclosed), she was out of pocket before she even had the car on her drive way. So yes, 5 months extended warranty would be nice, but aren’t they just offering her what she is due?

 

[shark111]

I don't think the discount given on purchase is a valid excuse as the reason wasn't disclosed as the driver of the discount.

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[simphiwe333]

Something I found while browsing, some interesting read and something to think about. Kind of a long read but worthwhile.

https://www.dailymaverick.co.za/art...DBu4f08oRvGgnUqM2_OKMCU#.XD4EQxvGzwA.facebook

Hi guys

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http://MyWorkingHour.com/?userid=479550

Regards

 

[individj]

im glad she didn't except it..we need people like her. She will probably lose the battle though

 

[Thami4u]

I don't think the discount given on purchase is a valid excuse as the reason wasn't disclosed as the driver of the discount.

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I agree with you.