RAArmstrong
///Member
Kish2604 said:
Guilty :fencelook: In my defense the last few events have fallen on days where I've been travelling :fencelook:
-
Read the WELCOME ALL BMWFANATICS post.
Dealership refuses to repair vehicle
- Thread starter Cliveb
- Start date
Guilty :fencelook: In my defense the last few events have fallen on days where I've been travelling :fencelook:
Yulz9081
Honorary ///Member
Dude do you hate your car that much that you took it to Supertech? I won't recommend them to my worst enemy. Seriously. I have such a hate for them it's not even funny with a long list of bad experiences to back it up.
For after sales service without a doubt take it to Forsdicks or SMG Durban.
Forsdicks is close to me so I go there, Brian or Rutesh are best to have your car booked in with and make sure you ask that Stephen attends to any faults you complained about. That oke is a diagnostic genius even when it comes to minor things like rattles.
For after sales service without a doubt take it to Forsdicks or SMG Durban.
Forsdicks is close to me so I go there, Brian or Rutesh are best to have your car booked in with and make sure you ask that Stephen attends to any faults you complained about. That oke is a diagnostic genius even when it comes to minor things like rattles.
Cliveb said:
Shocking but here is my take on this issue.
This is poor workmanship by BMW Factory and should be sorted out by BMWSA. Call BMWSA, speak to another person and make a case against their factory poor workmanship. They are the ones who will speak to your dealer. If you have to, write them an email.
This is the same process I follow when I complained about my lemon E90 325i and also issues about High Pressure Fuel Pump on my 335i.
UpNcOmiNg!
Events Organiser
I dont see how they can refuse to work on the car though. It doesnt make any sense, nor does BMW SA Condoning it. Very odd.
I would throw my toys out in a BIG way.
I did recently, went as far as going to BMW SA and causing a bit of a ruckus. End of it all, walked out with new brakes!
I would throw my toys out in a BIG way.
I did recently, went as far as going to BMW SA and causing a bit of a ruckus. End of it all, walked out with new brakes!
D
Dippies
Guest
Ok guys I decided to come on board here.
I posted some of your commends from this forum in a group that I have discussions with bmw sa and one of my social colleagues responded to inform me that she will def help in this regard as well as help this matter to be investigated by bmw sa. So I hereby request the original op of this thread to pm me if you are intersted to get, something going and I will provide you with the detail, on how to proceed.
There will be an announcement soon on the forum on what im up to at this stage with bmw sa but all I can say is patiently wait so I can establich the forum firts with them and then soon will be able to awnser all your issue related to bmw sa.
O on a side note this is with blessing from the forum owner himself. So its legit. :thumbs:,
I posted some of your commends from this forum in a group that I have discussions with bmw sa and one of my social colleagues responded to inform me that she will def help in this regard as well as help this matter to be investigated by bmw sa. So I hereby request the original op of this thread to pm me if you are intersted to get, something going and I will provide you with the detail, on how to proceed.
There will be an announcement soon on the forum on what im up to at this stage with bmw sa but all I can say is patiently wait so I can establich the forum firts with them and then soon will be able to awnser all your issue related to bmw sa.
O on a side note this is with blessing from the forum owner himself. So its legit. :thumbs:,
Dippies said:
Thanks Dippies, I have sent you a email and I would like to further this case, I really appreciate any assistance as this is unacceptable on the part of the dealership and worse was to note that BMWSA could do nothing, I spoke to Lawrance Titus from there, I have had issues last year with a previous F30 that I bought brand new and struggled with the knocking noise on the suspension, after emailing The MD of BMWSA and MANY fights etc I had my car taken back after 10 months. :thumbs: so I am prepared to fight this one as well, just so that he dealership can be disciplined, not that I'm desparate to deal with Supertech, this is a case of principal. Thanks again.
Yulz9081 said:
Thanks bro, it's now booked with Forsdicks.. But I still feel that upertch should be brought to book, I called their service manager Steven, left many messages for him to call but to no avail. I have always been surprised at his shocking customer service, but I guess he wouldn't have a clue on how to help me even I'd he did call :roflol:
racing snake
New member
:nonono:
thats disgusting service hey... wow... and BMW SA are on their side....
heads should roll!
thats disgusting service hey... wow... and BMW SA are on their side....
heads should roll!
D
Dippies
Guest
Replied to your mail. Please do as requested and she will forward all your issues to the relevant departments for your information and discussions.
Also take note of my personal request related to your inquiry. I trust that you will compliant in my request.
Dippies.
Also take note of my personal request related to your inquiry. I trust that you will compliant in my request.
Dippies.
S
S1NGH 001
Guest
DO NOT USE BMW SUPERTECH :bangdesk:
Trust me I've learnt my lesson, will never step back into that dealership again :yuck:
Trust me I've learnt my lesson, will never step back into that dealership again :yuck:
Just a update guys, a guy from BMWSA called me stating that he contacted management from Supertech and according to them they loose money when they do work on my car:nonono: this is because they either don't do the work properly or that they damage sumtyn in the process, so it's because of their incompetence to repair correctly the 1st tym they have reached this decision, wat a load of crap. A warning to other ppl however.
J
Josh-ZN
Guest
Cliveb said:
:roflol::roflol:
i can't believe BMWSA even got back to you with that answer. :facepalm:
i mean :wtf: kind of answer is that? what are BMWSA saying?
RAArmstrong
///Member
Iceman007 said:
Because they have Massage Chairs and a Shoe Shining Service... Not to mention the Cordon Bleu meals :roflol::roflol::roflol:
J
Josh-ZN
Guest
BMWSA's response is more concerning to me. supertech seem to be a law unto themselves.
they are rated 5/5 for sales and 4.5/5 for aftersales on the BMW website
:biglol:
they are rated 5/5 for sales and 4.5/5 for aftersales on the BMW website
:biglol:
Josh-ZN said:
On this point I am also guilty of giving them good CSI ratings, and this WAS ONLY DUE TO service I received from Neville:thumbs: ( service advisor) but if it were due to other ppl ie service manager or their DP this would NEVER have been the case. Neville always tried his best to keep me happy, they do have some good ppl that work there but they have incompetent managers and in most cases these guys hands r tied.
J
Josh-ZN
Guest
understood, but why does their name keep cropping up (not just with you) and yet their service rating is excellent?
