Dealership refuses to repair vehicle

[Cliveb]

Hi Guys, I have always had my cars serviced and repaired at BMW SUPERTECH in DBN, however i was informed by them that they will not do my current headlight repair ( misting up) :argh: this is proberly because I did not buy this car from them. I am fine with going to another dealership however, as i have had many issues with their work in the past :thumbdo:The car was bought brand new in July this year. 2 questions, 1: do they have the right to refuse a customer seeing that they are a BMW dealership, and 2: has anybody had a similar issue ?

I will be taking this up with BMW SA, and my other channels as well.
Thanks.

 

[DPpK]

Let us know what happens but :bangdesk:

 

[Cliveb]

Let us know what happens but :bangdesk:

Just got of the phone with BMW SA and according to the them the dealership has a right to refuse, so I asked them what happens if every dealership refuses then are we to take the car back to factory to repair??:roflol:

Ppl must be made aware of this and how Supertech operates.

 

[Josh-ZN]

oh look who is in the news again. supertech. never in my life will i ever deal with them no matter how good a deal they have on offer.

how can they refuse to fix something and then bmw condones it? wtf is going on? everyone going mad?

 

[Cliveb]

oh look who is in the news again. supertech. never in my life will i ever deal with them no matter how good a deal they have on offer.

how can they refuse to fix something and then bmw condones it? wtf is going on? everyone going mad?

This is why I did not buy this car from them,:bravo: Pinetown gave me disc of R10k more on this same car:thumbs:

Sad and strange that BMW SA can't do anything! I have wrote about this on hello Peter, and will endevour to make the public aware of this poor company.! I WILL MAKE SURE . If BMW dealerships operate lyk this then wat next???

 

[deveng]

very disappointing.....

 

[andre320D]

Good luck hope u get sorted bud

 

[Cliveb]

:ty:

Good luck hope u get sorted bud

:ty:

 

[ChefDJ]

Car is brand new and so the dealer should rectify all issues...? :thinking:

 

[RAArmstrong]

Car is brand new and so the dealer should rectify all issues...? :thinking:

Mmm but Supertech is no normal dealer :fencelook:

 

[ChefDJ]

Then go to another dealer :thumbs:

 

[Dean ///M]

That's BS it is covered by MP as it falls under the Warranty and any dealer must address this problem. First time I hear of this. In the Warranty period u also qualify for a courtesy car is repairs take took long.

 

[Cliveb]

Then go to another dealer :thumbs:

I will be taking it to another dealer, but it's crap cos BMW SA should bring Supertech to book! They have messed up for far to long, I guess it was time that I changed over in any case:idea: had many issues with them.

 

[DPpK]

Good job bud nail them:thumbs:

 

[Cliveb]

What is sad to note is the BMW SA seem to be more for the dealer then us the customers and WE need to change this !:thumbs:

 

[DPpK]

Don't worry BMW sa will sort them out

 

[ChefDJ]

I'm almost certain the guy you spoke to from BMW SA was just trying to cover up for BMW :idea:

Behind the scenes, we never know what goes on :fencelook:

 

[Charlie Brown]

Dude seriously, why even bother they have such a poor reputation all over this forum and generally. Why oh why would you even want them to touch your car. Forsdicks looked after you when buying, they will look after you with servicing. Book it in with Rutesh and when there booking it in chat with Jason.

I would only allow Supertech to service my wheelbarrow.

 

[M135i]

Dude seriously, why even bother they have such a poor reputation all over this forum and generally. Why oh why would you even want them to touch your car. Forsdicks looked after you when buying, they will look after you with servicing. Book it in with Rutesh and when there booking it in chat with Jason.

I would only allow Supertech to service my wheelbarrow.

Why don't u like your wheelbarrow.


Sent from my  iPhone

 

[Kish2604]

Off topic: lots of people from KZN in this thread... Sad we don't see them at KZN events... :thumbdo:

On topic: take the car back to the dealer you bought it from...they will sort you out...:thumbs: