Dealership praise/horror stories

Hellas

///Member
Back to some praise and horror: Had a service at SMG Cape Town on Monday. Good service and free coffee always go a long way to making a customer happy...

PS: Thanks to Safwaan of SMG parts department for a discount and Don for helping me depleting SMG's muffin supply...
 

freerider

Honorary ///Member
HELLAS NC said:
Back to some praise and horror: Had a service at SMG Cape Town on Monday. Good service and free coffee always go a long way to making a customer happy...

PS: Thanks to Safwaan of SMG parts department for a discount and Don for helping me depleting SMG's muffin supply...

The service was horrible, the waitress brought Hellas a muffin and didnt even offer me one. I had to ask for one PFFFT! :spit:
 

kabal

Active member
went to smg this morning to get my motorplan transfer/20 point check.
took a lot longer than they said, but I did enjoy my coffee and chocolate chip muffin :)
 

freerider

Honorary ///Member
the whole "I'm sending an sms thing while taking a picture just isnt that inconspicuous anymore" :)

But to summerise, she is gorgeous, and I'm not a red head type of person, she has green eyes and dark slightly wavy red hair with beautiful soft looking skin that you just want to touch (even if it means getting bliksemd by her bf) and perfect rack that you could only wish to see in the afterlife ;)



DAMMIT.... :mmm: Ive gone totally off topic here
 

wynandd

New member
freerider said:
the whole "I'm sending an sms thing while taking a picture just isnt that inconspicuous anymore" :)

But to summerise, she is gorgeous, and I'm not a red head type of person, she has green eyes and dark slightly wavy red hair with beautiful soft looking skin that you just want to touch (even if it means getting bliksemd by her bf) and perfect rack that you could only wish to see in the afterlife ;)



DAMMIT.... :mmm: Ive gone totally off topic here

You see, they placed that bombshell there for a reason! :shoesmiley: While you are drooling :drool: over her eyes and rack, they are busy skimming your bank balance! :facepalm:
 

MPowerFan

///Member
Auric Auto quoted me on a genuine Water pump, but replaced it with a used one, and charged me R5000 for the job, also asked them to check the radiator cause it normally gets busted by now, and they said that it is fine and that I should not worry about it.Now I am having to fork out more money to fix the shit they caused and on top of it u get really bad service which they not willing to compromise. Makes me wonder if it is really worth it going to Agents in the first place.
 

Hellas

///Member
I'm not against Auric because of it's location, but I've heard some real horror stories of that dealership.
 
J

Jandre

Guest
Just been to "Foursticks" BMW Tygervalley for a globe for my E 36 foglight.
R 57,00 vs R 17,00 from Autoparts etc. Quite a big difference for exactly the same thing.

Anyway, decided to support my local stealer 9parts dept), cause they helped me out with the PCV story, lotsa good advice etc.

I will gladly support their parts department. Dunno bout the service department. They made a nice mess with one of my dads friends' E 90 320i.
 

freerider

Honorary ///Member
There is one particular DP at Auric, who is the most arrogant A-hole I have ever met in my life! he is now in the 2nd hand cars side and his surname might be pillay
 

3V0M-WP

BMW Car Club Member
I've only been to Auto Atlantic and SMG. Used AA until SMG opened.

The only problem I had at AA is the long waiting period for a booking, avg a month, except for when its a F1 service that you need, then its a week.

SMG, is fantastic. You could book your car in for tomorrow or in 2 days time.

Regarding a courtesy car. AA, you are lucky if you get 1. SMG, will give you 1 if any aren't booked out.

Both of them are very friendly and good service. SMG is more convenient for me as its walking distance. If I was in the middle of the 2 then I would go to AA cos they are more "BMW" experienced than SMG.
SMG have mechanics from Mercedes etc. They still learning.
For example, I had a question which I asked both, and SMG couldnt answer me properly as AA did.

BTW, the hot chick's name is Nicky, that sits at the front desk of SMG. Theres 2 other babes there at SMG.
 

Hellas

///Member
I bought my car from Auto Atlantic and I still have some IOU's from the dealership for stuff that were not thay way they pretended it to be when I bought the car. But both the salesman and the dealer principal have moved from AA, so I'll see what comes from my requests. Did 2 services at AA, can't complain about the workmanhip, it's the stuff that they DIDN'T do (which I asked them on the jobcard) that bothers me...
 

3V0M-WP

BMW Car Club Member
The Dealer Principal at both AA and SMG are cool and can do almost anything for you. I also had no service problems at AA.
 
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