Trim parts not covered by motorplan ???

[4PipeR]

Sup Guys

So my e46 m3 carbriolet is at JSN at the moment because the right side of the roof has a slight leak. I got a call now saying that I need to pay R2200 for a rubber aligner. Its a trim part and trim parts are not covered by motorplan. This is the first time im hearing something like this ...

Is this right or is this dealership taking a chance ?

 

[M3_devil]

my reasoning would be if it is trim item, then it should not affect the vehicle in anyway. If the item causes the roof to leak then how can it be clasified as a trim item.

Skiet die bliksems:rollsmile:

 

[zama]

Get them to sort it out! :nonono:

 

[Phumi]

my reasoning would be if it is trim item, then it should not affect the vehicle in anyway. If the item causes the roof to leak then how can it be clasified as a trim item.

Skiet die bliksems:rollsmile:

This is true IMO

 

[abmi0000]

That's pathetic. It isn't cosmetic

 

[Stig46t]

that's BS,

the only thing motorplan doesn't cover is :

tyres
brake pads &
windscreen wiper blades.

they taking a fat chance

 

[herr bmw]

phone another dealer

 

[Major]

Yup, while I was working at BMW that wouldn't be under Motorplan. If it was an E93 it would be covered under a parts warranty for 2 years after you bought the car brand new, definitely expired on an E46 by now. Motorplan covers services and service items (wipers, brakes, fluids, etc), radio, wheel alignments and fitments, that sort of thing (can't remember the whole list), not interior or trim items, those all fall under the parts warranty which is long gone by now.

 

[Onyx]

that's BS,

the only thing motorplan doesn't cover is :

tyres
brake pads &
windscreen wiper blades.

they taking a fat chance

Tyres I understand but brake pads and wipers are covered! (I hope)

 

[Jandre]

As far as I know, I would say that Major has it right.

 

[4PipeR]

As far as I know, I would say that Major has it right.

That sucks ...:thumbdo:

Thats one expensive part ... or is it just expensive because its from bmw and I can probably do it by someone else for less ...

 

[zaleonardz]

Buttsex....

 

[AshG108]

Go somewhere else, in fact PM me, i have the company's details, that is outsourced by BMW for interior work(Midrand)

 

[Dhp507]

lodge a query with BMW customer care and get them to respond officially. The stealer does take chances.

 

[MikeR]

trim part - depends on what its for.
But brakes and whipers are covered as I had mine done just on 2 weeks ago.

 

[Nastaliq]

As previously mentioned, its Trim.

MP is clear on "interior trim", things like scratches on your steering, and scuffs on the aluminum trim will not be covered by trim.

In your particular case, these guys are claiming that a RUBBER part, which without being replaced will cause the roof to leak, needs replacing.
I think they trying a quick one. This is like saying the rubber door seals, that prevent water from getting inside the cabin, is trim and they won’t pay for it.

Make a huge fuss dude. BMW often try crap like this, and in most cases get away with it.

On another note, my wife had been complaining of squeaking on her E87 LCI. I drove the car, to find the door seals needed lubing, and squeaked with any type of body flex. All was needed was a good Gumme Pflege or BMW equivalent. I even typed all this out, with the BMW part number for Gummi and had her print it and take it to them.

Gumme Pflege or the equivalent would cost them R100 for a bottle. Instead they insisted that all the door rubber seals had to be replaced, at a cost far greater than that of the lubricant. When the SA insisted that Gummi wouldn’t fix it and they had to replace it, I thought to myself, why should I go out of my way to save BMW money, screw them.

So they replaced them, and guess what, 4 weeks later, after a lot of rain and hot weather, the rubber started squeaking again.

Funny how they won’t replace your rubber aligner at R2200, but would spend R5k replacing every rubber seal on another car, when it could have just cost them R100.

This was just pointed out to show that there is great disparity between what one dealership will be prepared to pay for, compared to another dealership.

There are stories on this forum, where owners have been told to fork out R10k plus for some repairs, only to take the car to another dealership and be told, they will replace it under MP.

If JSN is not playing the game, screw them. Collect your car and take it to another dealership, eventually, you will find one willing to replace it at no cost.

This isn’t the way it should be, but this is the way of the world we live in.

Good luck, and keep us posted on how this pans out, we want to know where to take our beloved cars and where to avoid like herpes.

 

[4PipeR]

Just got off the call with JSN, I told them not to do it ...

I will take my car to another dealership ... Doesnt look they know what they doing because my car has been to them before for this leak and they changed a bunch of seals and it still leaks. Now I would have to pay 2200 and it might not be fixed. The part is rubber window aligner ...

 

[Major]

In your particular case, these guys are claiming that a RUBBER part, which without being replaced will cause the roof to leak, needs replacing.
I think they trying a quick one. This is like saying the rubber door seals, that prevent water from getting inside the cabin, is trim and they won’t pay for it.

Rubber door seals don't count as 'trim', but they won't be covered by Motorplan. They're not a service item, and aren't on the list of things they make exceptions for, and are highly unlikely to have had a factory fault. If you have noisy or leaking door rubbers, it counts as wear and tear or damage, and they'll either try and replace them or reduce the noise somehow, but all at your expense. Only if your car was 2 year young would they do things for free.

If a rubber part of a convertible's roof is the likely culprit of a leak, it would never fall under Motorplan, it's not what the Motorplan is for. Parts warranty for 2 years, finished and klaar. If you get it replaced and you still have a leak, then you can start asking for free repairs since their diagnosis was poor. Until then, time to cough up the cash unfortunately.

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Just got off the call with JSN, I told them not to do it ...

I will take my car to another dealership ... Doesnt look they know what they doing because my car has been to them before for this leak and they changed a bunch of seals and it still leaks. Now I would have to pay 2200 and it might not be fixed. The part is rubber window aligner ...

What? You've been there before for the same issue and it's still there? How long ago? Was the roof leaking straight after the repair or was it OK for a while?

 

[4PipeR]

What? You've been there before for the same issue and it's still there? How long ago? Was the roof leaking straight after the repair or was it OK for a while?

It was done around the december/january period, I got the invoice at home I can check. I only got a chance to take it now and I had to wait until they had a courtesy car for me, which took one month. The roof leaked with first car wash.

 

[Major]

It was done around the december/january period, I got the invoice at home I can check. I only got a chance to take it now and I had to wait until they had a courtesy car for me, which took one month. The roof leaked with first car wash.

Then honestly I would take a copy of that invoice back to them, tell them to pull up the job card which will show that you wanted a leak to be fixed, tell their service manager what you just told me and that they must now do a proper job at fixing the problem, and you'll pay the difference between your first invoice and this one (if there is one) or they must now fix the problem on their dime (if you think you can swing it by them). You mustn't be paying for random part-swapping.

If you don't come right with them I can highly recommend Cedar Isle Auto. That's where I was working, and the guy who would most likely fix your roof has done a lot of them and would probably find the problem, and they test for leaks properly in the wash bay. He wouldn't recommend anything that wasn't necessary.