
imp:
Hi guys,
so here is what happened this morning at Leo Haese Hatfield...
Show up at 07:30, security tells me to make sure I remove EVERYTHING from my car, including the R3.75 of copper in the rear ashtray. :facepalm: I tune him infront of everyone: " Listen! This is a profesional institution, so if ANYONE takes ANYTHING from my car, I will firstly BLIKSEM the guy who's name is on my jobcard, then I will BLIKSEM the guy that drove my car into the workshop, then I will BLIKSEM the guy that drove my car out of the workshop, and if ANYONE interfears, I will BLIKSEM them too!! Are we clear!!???!!" :fishwack:
Needless to say the poor "laaitie" that had to take my car in was shaking so bad he stalled my car when he pulled off to take her into the workshop. :nonono:
So I get the service consultant, and he looks at my service booking and tells me: " Ok, so I see that the car is here to be serviced. You are aware that it normally takes 3 hours for an oil service?" :flyfun:
I look at him and say: "How long??? Are you mad?? Don't you see the little letters at the top that states "F1 service"??? Or do you send the car out to another dealership to get serviced because you are a bunch of idiots??"
He looks ut me in duscust and says: "Well sir, that is the time it takes." So I tell him he is one of those idiots I was refering too, and he should just give the workshop my jobcard so they can begin work on my car. I also make it VERY CLEAR to him that they ONLY need to replace the oil, oil filter, and sump plug washer. The oil filter kit, has all the parts in it, so there shouldn't be a problem, he agrees and off he goes, while I go and get some coffee... :rollsmile:
Now after about 15 minutes I spot the lady I normally deal with, Charlene, and ask her to PLEASE go and find out if they are only doing what I asked to be done, and NOT what the idiot told them to do. She comes back with the mechanic, and says: "Ok dear, your car is done, and you need to pay R2231... :argh:
So after I take my hand off my gun, I ask her as politely and as calm as I can: "Can you please explain to me what was done???" She starts by telling me they changed drained the oil, fitted the new washer and put back the sumpplug, installed the new oilfilter and o-ring, put in new oil, replaced the cabin filter, and they saw I have K&N airfilter, so left that in. All the parts plus R1000 labour comes to R2231... :bangdesk:
So I once again "gooi" a "vloermoer" and ask her to PLEASE remember our conversasion on thursday morning, where I told her EVERYTHING that I want done, and she quoted me R960 for parts + labour, and now, they go and do EXACTLY what I told them not to do, plus how the HELL can they ask me R1000 labour for a 1/2 hours work??? :nono: I am ONLY willing to pay for the oil filter kit, and the oil, and the 1/2 hour labour, thats it!!!
She then tells me they will remove the cabin filter, thats R543, but I still need to pay the R121 for the washer for the sumpplug. Now seriously, if its included in the oil filter kit, WHY do I need to pay an extra R121 for it??? So finally she takes my invoice upstairs, comes back, and here is the end resault...
A grand total of R859.99... so all good...
Now my car is serviced at the dealers, its stamped and on their computers, and my service indicator states 25k km to next service :thumbsup: