***UPDATE***
Thanks for all the referrals to Gert from OBD Worx!
He took the time to email me to explain the problem and also called me to assist where he could...

raise: Support him – he's one of the good guys!
The great news is that my Insurance investigated and yesterday i heard that they approved the Insurance Claim. The ±R1000 excess i have to pay is a drop in the ocean compared to the quote to have my vehicle fixed.
I'm happy/relieved/thinking of trading in after this latest escapade :rollsmile: