Hi guys, i know its been a while but its been a crazy 2 months. So heres the update...
So it took BmwSA 3 weeks to get the damaged parts to midrand. I was told they busy investigating and they will get back to me, then i was told they still waiting on the parts. Eventually on the 17 December they gave me feedback, that because i used a non approved bmw part (the fog lamp bulbs that steven advertised previously) that caused the fire at the fog lamps. Obviously that is not the case but just an easy way out of putting the blame where it belongs, with Club Motors Randburg ARC.
I contacted Steven to inform him of the feedback. Steven, brilliant as he is, imediately put me in touch with his supplier who provided certification and approvals.for the quality of the product. (thanks Steven and well done on the great customer service, if only there were more of you)[CLAPPING HANDS SIGN]
During this time my broker was fully aware of the discussions with bmwSa and we eventually processed paperwork for my claim. Because it was year end, i was told the vehicle would be assessed in the first week of Jan 2016.
The usual scenario here is once assessed they would repair and take steps to claim back expenses incurred from the repair centre.
Now this is where it gets interesting, the insurance declined my claim , same reason about the bulb. I have still not recieved official communication in writing. I am now paying for the repair myself and will.be fetchingnmy car from dbn on tuesday.
However, i have been able to prove that the assessor made a judgement without even looking at the vehicle. The damaged parts are in jhb, the car in dbn. It seems he spoke to the guy who originally evaluated my vehicle at Bmw.SMG repair centre and filled his report.
I await the letter from the insurance and then plan on taking this up legally.
If anyone has any advice on how i can take this further i am all ears
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