Bmw M6 damage Old Mutual nightmare

[TurboLlew]

So it appears like I will only get compensated for the value of aftermarket non genuine parts.

If I want a genuine bmw door on my m6 then I must foot the difference.

Is this the norm for SA insurers? Little shocked they can do that.




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It really depends on the insurer and the policy wording in terms of using used parts. Critical that you use a broker, that you ensure you are adequately insured for the correct value (and have the valuations if required) as well as having the extras/mods all listed.

I am genuinely shocked that on an M6 you can even get aftermarket doors. They can definitely opt to utilise used parts, but pirate panels? I'd have thought that is reserved for the cheapest of cheap cars and insurers.

 

[swazi85]

It really depends on the insurer and the policy wording in terms of using used parts. Critical that you use a broker, that you ensure you are adequately insured for the correct value (and have the valuations if required) as well as having the extras/mods all listed.

I am genuinely shocked that on an M6 you can even get aftermarket doors. They can definitely opt to utilise used parts, but pirate panels? I'd have thought that is reserved for the cheapest of cheap cars and insurers.

Their scam basically is, if it's out of warranty which my m6 is. They can use whatever parts they wish.

Foolishly with a big name like old mutual I assumed I would be covered properly.

With the excess and the pittance they are offering, their assessor says its 27k in damage. I'm waiting for a quote for ABS which I'm assuming will be double that atleast.

I'm most likely going to just pay for it out of pocket and find a new insurer. Bearing in mind I own 6 vehicles and don't want to loose my no claims bonus.

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[GravityLee]

Their scam basically is, if it's out of warranty which my m6 is. They can use whatever parts they wish.

Foolishly with a big name like old mutual I assumed I would be covered properly.

With the excess and the pittance they are offering, their assessor says its 27k in damage. I'm waiting for a quote for ABS which I'm assuming will be double that atleast.

I'm most likely going to just pay for it out of pocket and find a new insurer. Bearing in mind I own 6 vehicles and don't want to loose my no claims bonus.

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Sounds like the insurer is getting exactly what the actuaries told them they would. People paying premiums, and refraining from claims (with pirate parts nogal) to get their “bonus”.

 

[swazi85]

Sounds like the insurer is getting exactly what the actuaries told them they would. People paying premiums, and refraining from claims (with pirate parts nogal) to get their “bonus”.

Only problem is they loose you as a client. I guess it's cheaper than paying the claim.

Hence why I'd like to warn other fanatics to stay clear of old mutual.

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[Tickled_Tortise]

DONT GO TO RENEW IT. Absolute worst workmanship ever. Insurance is a scam we all forced to have. I was shocked to learn that the claims agents earn a commission from the value of the claims they decline. They actively reward staff to look for reasons to decline.

 

[TurboLlew]

Only problem is they loose you as a client. I guess it's cheaper than paying the claim.

Hence why I'd like to warn other fanatics to stay clear of old mutual.

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Curious to know how they got to R27K total cost WITH a door replacement. My guess is they are expecting to panel beat and fill it rather than replacing... Hollard/Sela opted to replace my F90 M5 door which was R27K alone even though the damage was just on the leading edge and I thought could have even been a candidate for paintless dent removal... (the truck tyre basically klapped the front bumper, swung onto the fender and part of the door).

Then again with a good used door and fender, R27K might actually cover it for just body panels and a mechanism or two. ABS will be roughly R4500/panel to paint... so maybe R37K? at that point to get a good repair maybe it's worth sacrificing the no claims bonuses if you're spending that much out of pocket anyway... and you're going to get a new insurer anyway?

Do you lose your no claims bonus across the entire fleet if you claim on the one car? Either way, definitely change your insurer. The no claims bonus has never made sense. Check out Sela Brokers. They use hollard. No escalations in premium after claiming and 90% of the time they have returned the excess because they successfully recovered damages from the other party.

 

[swazi85]

Curious to know how they got to R27K total cost WITH a door replacement. My guess is they are expecting to panel beat and fill it rather than replacing... Hollard/Sela opted to replace my F90 M5 door which was R27K alone even though the damage was just on the leading edge and I thought could have even been a candidate for paintless dent removal... (the truck tyre basically klapped the front bumper, swung onto the fender and part of the door).

Then again with a good used door and fender, R27K might actually cover it for just body panels and a mechanism or two. ABS will be roughly R4500/panel to paint... so maybe R37K? at that point to get a good repair maybe it's worth sacrificing the no claims bonuses if you're spending that much out of pocket anyway... and you're going to get a new insurer anyway?

Do you lose your no claims bonus across the entire fleet if you claim on the one car? Either way, definitely change your insurer. The no claims bonus has never made sense. Check out Sela Brokers. They use hollard. No escalations in premium after claiming and 90% of the time they have returned the excess because they successfully recovered damages from the other party.

I'm hoping the fender doesn't need replace as it looks like it's just out of alignment. Unless you can see otherwise from the pictures.

I costed the door brand new from bmw, it's close to 30k. With the carbon fibre trim being another 7k. Plus paint and blending etc.

According their accessor the new "aftermarket " door is R14k.


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[telegamer]

that's shocking, you should get like for like, they must give you what you had before the damage occurred

 

[Nukleuz]

Insurance companies are scum of the earth. I've never heard of them being happy to go with non OEM parts once its out of warranty period, but its
not off brand. So I'm not even surprised.


Thats a real shit one

 

[///M Individual]

Damn that's horrible insurance bud. Such a pity as your car was a clean accident free example and they want to use aftermarket parts.

I am with Kayser Baird Insurance Brokers (vehicles via Hollard and buildings and household via Santam). Will not change for anything due to the incredible service and hassle free claims. I once got paid out for my written off Auris within 4 days of the accident.

 

[NBN]

Why are you not throwing your toys out the cot and demanding better service. Out of warranty doesnt mean that your car needs to be repaired to a sub par level. At a minimum you should be demanding a BMW approved repairer as this is a car valued at xxx and has been insured for yyy value.

You also have coverage for multiple cars, so if i were you, i would be telling them, that for x amount of years they had no qualms taking your premiums, but now they want to give you this type of service and if they continue down this path not only are you reporting them to the ombudsman but you will make sure to post their service on all your social media platforms as well as take your business elsewhere and convince all your friends/family/followers to do the same.

Sadly, if you are a nice guy, you don't get very far these days, you have to turn into a Karen to get the most basic of customer service for what you paying for.

 

[kingr]

Agreed with the above, I got our 1 series repaired by Sovereign BMW when it was out of plan. I told the insurance I'm not comfortable taking my car to non-BMW approved shop.

It's disappointing to discover OM don't opt to repair the car with OEM parts and at a BMW-approved shop, goodness this is an M6, not a Hilux!

Also agree with the above comment about the actuaries, this is a score for them if you opt to repair it yourself. I would happily lose the claim bonus and have them do the repairs. These bonuses are preventing people from claiming, even my dad follows this model.

Please fight them some more, demand better service and to have the car repaired with OEM parts.

 

[swazi85]

Why are you not throwing your toys out the cot and demanding better service. Out of warranty doesnt mean that your car needs to be repaired to a sub par level. At a minimum you should be demanding a BMW approved repairer as this is a car valued at xxx and has been insured for yyy value.

You also have coverage for multiple cars, so if i were you, i would be telling them, that for x amount of years they had no qualms taking your premiums, but now they want to give you this type of service and if they continue down this path not only are you reporting them to the ombudsman but you will make sure to post their service on all your social media platforms as well as take your business elsewhere and convince all your friends/family/followers to do the same.

Sadly, if you are a nice guy, you don't get very far these days, you have to turn into a Karen to get the most basic of customer service for what you paying for.

Fortunately I have a recorded conversation of both my claims handler and his manager lie saying abs midrand is not approved repairer. They even confirmed it in writing.

My claimed was approved it was to be repaired by renew it. Now it's no longer approved as I'm demanding a bmw approved repairer.

I have reported their lies and gross dishonesty to the obudsman already.

Funny thing is abs midrand currently have a vehcile they are repairing for old Mutual right now. They even gave me the reference number.

Fortunately I have a lawyer on retainer for my one of my companies, I'm going to get him on this if they don't come to the party.

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[NBN]

I wouldn’t be surprised if your claims handler and his boss are getting kick backs from renew it , hence why they forcing you down that route .

Before you incur legal costs , ask them to show you where in the policy it states that your car will be fixed with pirate parts as someone mentioned earlier , your insurance has to either provide a like for like or you need to be left in a position of good standing as you were prior to your incident .

For what it’s worth , after this claim, I hope you take your business somewhere else , hit them where it hurts the most , in their pockets

 

[swazi85]

Just got a quote back for R151k, some what different to old mutual R27k quote

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[TurboLlew]

Just got a quote back for R151k, some what different to old mutual R27k quote

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So the 151K sounds equally wrong LOL - unless there is other damage we can't see

 

[swazi85]

So the 151K sounds equally wrong LOL - unless there is other damage we can't see

So a month later, I have offered to take my vehicle for second or third quotes.

Old mutual is saying the settlement they are will to offer is R29000 for the damage to my vehcile, less the R10,000 excess less the addition R6000 excess because it's a single vehcile accident.

I'm have never dealt with such a disgusting company. They are out and out crooks.

As much as the R151,000 is excessive. R29000 doesn't even cover to cost of a new door. Let alone the window mechanism, the damaged door car, the carbon fibre trim.

I basically have no insurance.

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[TurboLlew]

wait, so your excess is R16000 on a 29K claim???

There is no no-claims bonus that could persuade anyone to stay with these guys!!

This sounds insane

 

[GravityLee]

Have you approached the insurance ombudsman yet?

 

[swazi85]

wait, so your excess is R16000 on a 29K claim???

There is no no-claims bonus that could persuade anyone to stay with these guys!!

This sounds insane

Well my excess is 10k, apparently there's a hidden additional excess of R6800 because no other vehicle was insured. (Not mentioned in my policy)

My worry is not my no claims, my concerned is that my insurance is trying to stiff me and only give me a net figure of R13000 or I have to have the car repaired with Renew it.

If I want it at a place such as ABS midrand all the will offer me is R13000 after my access to assist with the damage.

I recorded the manager this evening lying saying he never promised me the aftermarket parts would not devalue my car. Fortunately I warned him I was recording the call.

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