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Read the WELCOME ALL BMWFANATICS post.
what dealerships are good?
- Thread starter moranor@axis
- Start date
H|TM@N
Member
Dropped off my '05 X5 at Auto Bavaria Midrand on Tuesday morning to have the left front outer CV Boot replaced. Was washing the car on the weekend and noticed grease on the inside of the rim. Reached around the wheel, and low and behold the CV boot has torn. This is the second time this will be done. It was last done in Feb 2014. If this had happened a month earlier it would still have been covered by warrantee. BTW, I have an e-mailed quote for this work...
How I hate myself for doing this! :banghead: Auto Bavaria BMW is a bunch of monkeys. Dropped the car off at 07:15, I got a phone call at 16:45, to tell me they are too sh!t scared to remove the drive shaft as they "might" damage the splines because there's a piece of rubber stuck in the splines and if they break it I have to pay for it. I might need to add here that I was actually supposed to collect the car at 16:30. Do they really think I am that stupid? At this point I just wanted the car repaired, but in the back of my head I also had a back-up plan thanks to a friend. So I phoned them early Wednesday morning, told them not do anything to the X5, I will collect it and take it somewhere they actually know how to work on a drive shaft. Dropped the car off at Sideshafts Centre in Strijdom Park at 11:30, an hour later my friend phoned me with the diagnosis, new CV and boot, and this at a cheaper rate than Auto Bavaria, and the car was ready at 13:00. How on earth did Auto Bavaria have the car for the whole day and did jacksh!t to it? Thanks to Wassim at Auto Bavaria I will never ever do any dealings with them again. He has no idea of handling an irate customer. He speaks over the customer and has no idea of the mechanical workings of a motor vehicle. If only Auto Bavaria was honest with me and told me that they under-quoted me, as that is what I suspect, but now they came up with this BS story. Really?
Rant over
How I hate myself for doing this! :banghead: Auto Bavaria BMW is a bunch of monkeys. Dropped the car off at 07:15, I got a phone call at 16:45, to tell me they are too sh!t scared to remove the drive shaft as they "might" damage the splines because there's a piece of rubber stuck in the splines and if they break it I have to pay for it. I might need to add here that I was actually supposed to collect the car at 16:30. Do they really think I am that stupid? At this point I just wanted the car repaired, but in the back of my head I also had a back-up plan thanks to a friend. So I phoned them early Wednesday morning, told them not do anything to the X5, I will collect it and take it somewhere they actually know how to work on a drive shaft. Dropped the car off at Sideshafts Centre in Strijdom Park at 11:30, an hour later my friend phoned me with the diagnosis, new CV and boot, and this at a cheaper rate than Auto Bavaria, and the car was ready at 13:00. How on earth did Auto Bavaria have the car for the whole day and did jacksh!t to it? Thanks to Wassim at Auto Bavaria I will never ever do any dealings with them again. He has no idea of handling an irate customer. He speaks over the customer and has no idea of the mechanical workings of a motor vehicle. If only Auto Bavaria was honest with me and told me that they under-quoted me, as that is what I suspect, but now they came up with this BS story. Really?
Rant over
Sabretooth tiger
///Member
That's bad Morne
At least you got the car sorted now. This thread needed an update. Lots of newbies.
At least you got the car sorted now. This thread needed an update. Lots of newbies.
Divio
Honorary ///Member
Interesting, check who was nominated at the BMW Awards...
BMW Honors the 36 Best Dealers in the World
Category: Manager of the Year
Antonio Amoros García, Móvil Begar, Spain
Boris Said, BMW of Murrieta, USA
Luke E. Dreyer, Auto Bavaria, South Africa
Shachar Shemesh, Delek Motors, Israel
Zuming Zhang, Shaoxing Baoshun, China
Winner > > > Björn Heilmann, Hansa Nord, Germany
BMW Honors the 36 Best Dealers in the World
Category: Manager of the Year
Antonio Amoros García, Móvil Begar, Spain
Boris Said, BMW of Murrieta, USA
Luke E. Dreyer, Auto Bavaria, South Africa
Shachar Shemesh, Delek Motors, Israel
Zuming Zhang, Shaoxing Baoshun, China
Winner > > > Björn Heilmann, Hansa Nord, Germany
Sabretooth tiger
///Member
H|] [quote='Divio said:
Means nothing.
They phoned me yesterday, I asked them to stop calling me, they said: "with pleasure!" They didn't even try to find out why I was upset. Auto Bavaria BMW has no idea of client service.
[/quote]
Sounds like a certain dealership I know.
H|TM@N
Member
Llew@TheFanatics said:
I agree, their sales effort was excellent when I bought the 1M from them, they even assisted me to get my driver's license sorted as it had expired, but I had endless crap with them servicing the 1M. So much so that I sold the 1M after a blow up with the services manager and DP. I then had 2 reasonably good service experiences, one in Feb 2014 and one in Feb this year, so I thought I would give them the benefit of the doubt, but not ever again.
Sabretooth tiger
///Member
FerdiBotha
Well-known member
JENICH said:
Please inform me as well as to what the other side entails. Is a warranty now taken out at the customer's expense so that the dealership doesn't have to ensure the car is all sorted? Dealerships now do customers a favour by repairing things that were meant to be repaired before the sale took place?
Had I not taken out a warranty would I then have to be content with a faulty vehicle or would the dealership be liable for that?
That is the point that you are missing.
Customers pay great premiums to buy from dealers yet they have to beg for service.
JENICH
///Member
After the sale was done, you picked up issues on the car and the dealership fixed it at their cost. Which I guess is the right thing to do. This was done.
Now you tell me when should they stop fixing the car. After another month, let's say something else goes wrong.....who is responsible then.
It's easy to get all up in arms, bottom line it is a 2011 model vehicle and there are bound to be things that go wrong. Now you have a warranty for peace of mind.
Now my good friend Charlton had a bad experience and of recent again, in his mind. But not airing dirty laundry now.
Charlton,
Somethings should rather be left alone or you will never get over it
Sent from my SM-N910H using Tapatalk
Now you tell me when should they stop fixing the car. After another month, let's say something else goes wrong.....who is responsible then.
It's easy to get all up in arms, bottom line it is a 2011 model vehicle and there are bound to be things that go wrong. Now you have a warranty for peace of mind.
Now my good friend Charlton had a bad experience and of recent again, in his mind. But not airing dirty laundry now.
Charlton,
Somethings should rather be left alone or you will never get over it
Sent from my SM-N910H using Tapatalk
FerdiBotha
Well-known member
JENICH said:
Ask the salesperson when the radio (along with all the other issues) was reported.
I can tell you - within 3 weeks of taking delivery. Why so "late"? Because I do not use the car daily and only use it on the odd occasions over weekends, hence me only doing 2000km since taking delivery.
The work will stop after the radio had been repaired provided that all is sorted and remains that way. Along with that, of course, so too my business with the dealership.
FerdiBotha
Well-known member
JENICH said:
They are on their way to resolve all the issues, but it did take more effort from my side than was needed.
Nonetheless, I thank you for your assistance and for taking the time to ensure all is sorted:clapper:
Sabretooth tiger
///Member
JENICH said:
My friend, with all due respect.
After EVERYTHING Leo Haese Centurion put me through, without any attempt from their side to rectify the experience (after I gave them yet another chance), all I need is half a story. I will use any opportunity to let as much people know about their way of operating as I can.
Sabretooth tiger
///Member
JENICH said:
oh its like that now?
Dude, this has nothing to do with my recent experience. Come I treat you the way I was treated. Please do yourself a favor and go READ my story, then you tell me, if I am out of line, expecting your dealership, to use any opportunity to rectify my (the customer's) experience.
Were you there, when I had to beg to get my car to pick my kids up at school, or were you there when I had sleepless nights cause they cancelled my MP, cause of a unit that was in the car when THEY sold it to me. Or when the DP told me shit for bringing the car back after I complained about them telling me people of color is stupid? Its easy for you guys at that dealership to throw stones ne. Leo Haese Centurion don't care about the size of the stones you'll throw. People must just get over it?
So YES, it is an issue for me, that was emotionally draining. I get that don't sit well with your dealership, so its easy to say its things "in my head, and I should leave it alone, cause I will never get over it". Come I treat you or your family this way, and expect you all to simply "get over it"
Is it that easy to defend a dealership, even if the people you claim as friends were grossly ill-treated, cause that is how that dealership operates?
Thank you, now I know the extend of this friendship.
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