what dealerships are good?

[iceman_997]

Just had my car serviced at Cedar Isle on Friday 12/12/2014. Pathetic service, worst experience I had at a service department. They lost my keys when I got there, waited 40min for a service advisor to help me. The contact on the progress of my vehicle didn't exist. Picked up my car the following day because, wait for it...'they took the car for a test drive and the sump plug cracked, so all the oil leaked out and they had to wash the engine...' Picked up the car the following day, they couldn't find the job card. Eventually when I left, something made me check the oil level and it was close to the MIN mark. So to make a long story short I took it back today, 17/12/2014, to top up the oil. Makes me think whether the oil was changed or not?! So Cedar Isle is definitely not getting my support again!

 

[Rushil]

Just had my car serviced at Cedar Isle on Friday 12/12/2014. Pathetic service, worst experience I had at a service department. They lost my keys when I got there, waited 40min for a service advisor to help me. The contact on the progress of my vehicle didn't exist. Picked up my car the following day because, wait for it...'they took the car for a test drive and the sump plug cracked, so all the oil leaked out and they had to wash the engine...' Picked up the car the following day, they couldn't find the job card. Eventually when I left, something made me check the oil level and it was close to the MIN mark. So to make a long story short I took it back today, 17/12/2014, to top up the oil. Makes me think whether the oil was changed or not?! So Cedar Isle is definitely not getting my support again!

Idiots!!

 

[Hugo_za]

Just had my car serviced at Cedar Isle on Friday 12/12/2014. Pathetic service, worst experience I had at a service department. They lost my keys when I got there, waited 40min for a service advisor to help me. The contact on the progress of my vehicle didn't exist. Picked up my car the following day because, wait for it...'they took the car for a test drive and the sump plug cracked, so all the oil leaked out and they had to wash the engine...' Picked up the car the following day, they couldn't find the job card. Eventually when I left, something made me check the oil level and it was close to the MIN mark. So to make a long story short I took it back today, 17/12/2014, to top up the oil. Makes me think whether the oil was changed or not?! So Cedar Isle is definitely not getting my support again!

Idiots!!

Get in touch with the DP, Erika. She sorts her staff out real quick!

 

[DMV]

Very tired of the poor service at JSN. Got my car back today and they did not notice a huge nail in the tyre despite having the wheels off to change the front brake pads.

Went to Joe at Mintys in Sandton who removed the offending nail and repaired the puncture on a brand new 20 inch run flat. Thanks Joe

last month JSN stripped my lock nut. They then had to replace the whole set at my expense and damaged my 20 inch rim when forcing the stripped bolt off. Bottom line is the DP is invisible and the rest don't give a sh***t.

 

[freerider]

Very tired of the poor service at JSN. Got my car back today and they did not notice a huge nail in the tyre despite having the wheels off to change the front brake pads.

Went to Joe at Mintys in Sandton who removed the offending nail and repaired the puncture on a brand new 20 inch run flat. Thanks Joe

last month JSN stripped my lock nut. They then had to replace the whole set at my expense and damaged my 20 inch rim when forcing the stripped bolt off. Bottom line is the DP is invisible and the rest don't give a sh***t.

Interesting. Stop going there then, so that the rest of us can enjoy the great service. Stavros has always gone out of his way to personally help me when I've been there so as for your comment about him being non present, I cannot disagree more.

 

[DieselFan]

Very tired of the poor service at JSN. Got my car back today and they did not notice a huge nail in the tyre despite having the wheels off to change the front brake pads.

Went to Joe at Mintys in Sandton who removed the offending nail and repaired the puncture on a brand new 20 inch run flat. Thanks Joe

last month JSN stripped my lock nut. They then had to replace the whole set at my expense and damaged my 20 inch rim when forcing the stripped bolt off. Bottom line is the DP is invisible and the rest don't give a sh***t.

Seriously though. Must they inspection the entire circumference of each tyre just because they took the wheels off? It's very easy for them not to see.

The lock nut well that's a different story. I wouldn't have paid.

 

[M3KW]

Not a dealership but just a heads up for alberton ARC by Alberante. Very inefficient. Repairs done 100% but no real service

 

[Jaysonl]

Mpumalanga
Where to go:
-BMW Ermelo (melissa) +1
-Pinnacle Auto in Secunda +3
-Broadway's BMW in Middelburg +1
List of shame:
-Eastview bmw nelspruit -1
-Broadway's BMW in Witbank -2

Broadway BMW closed shop long ago

 

[Photokid]

from my experience

smg pmb +1 (excellent service from the service department)
midlands auto Newcastle+1 (excellent service from the service department)

bmw Nelspruit -1 (very poor service from the service department and it's manageress. very rude too.)

 

[prekash]

JSN are a joke & need to get a clue, profiling customers by race is a bad business idea, but what goes around will come around & it's only a matter of time


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[Ratslaaf]

.?!

 

[200ts]

Maybe service is just pathetic everywhere, in my 10 years of owning M cars JSN have been the most consistent and I have tried the following:-

Sandton Auto
Auto Glen
Club Motors Randburg
Northcliff Auto
Clearwater Auto




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[moranor@axis]

JSN are a joke & need to get a clue, profiling customers by race is a bad business idea, but what goes around will come around & it's only a matter of time


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please elaborate im sure all would want to know what happend

 

[Donnie Darko]

JSN are a joke & need to get a clue, profiling customers by race is a bad business idea, but what goes around will come around & it's only a matter of time


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please elaborate im sure all would want to know what happend

+1
First post and its a rant with no details :thumbdo:

 

[navybluered]

Leo Haese Hatfield yes the people there are nyc and friendly, service great. I took my car there coz of da noise dat was coming frm da engine they fixed bt nt well took it back again they did it for free, though the noise is still there. They no their people.

 

[Hiryder]

I had excellent service from Danie at Leo Haese spares department in Centurion.

 

[Ninja]

I received bad service from Cedar Isle Auto. After servicing my car I noticed an oil leak. The car was returned and the Service Manager promised me that they would repair the car the same day. I was unable to wait and asked them to have the car ready by Monday afternoon. On Monday afternoon, I was told that the car never made it into the workshop because the service advisor forgot to open a job card.

I am not using Cedar Isle again for any of my cars.

 

[moranor@axis]

Updated list :rollsmile:

BMWSA -1

Eastern Cape
Where to go:
-Continental Cars in PE +1
-autohaus monti East london +0

List of shame:

Free State
Where to go:
-Sovereign BMW in Bloemfontein +1

List of shame:

Gauteng
Where to go:
-auto Bavaria in Midrand +4 (Jacques Hayes) (Pieter in spares specially on the classic cars!)
think he is at Auto Bavaria now) please read this thread before here http://www.bmwfanatics.co.za/showthread.php?tid=50331
-Midrand +2
-club motors fountains,in pretoria +3
-Ross Duncan in Midrand (011 805 3219) +2
-Zambesi Auto - Johan for sales +0
-isando/Autobahn BMW +12 (Kate Terry-Smith)
-Cedar Isle BMW Joy +2
-Clearwater BMW (bookings Juan, consultant Colin Chellan) +1
-Bmw northcliff auto +1
-JSN Motors +7
-Alberante BMW +4
-auto glen bmw (antonio santos.. [email protected]) +2
-Tune Tech +4
-city auto +0
- Fastserv auto +1
- Auto Alpina Springs +1
- Joburg City Auto +1
- South East Auto, in Germiston +1
- Forsdicks Tygerberg +1

List of shame:
- Club Motors Randburg -1 (car was in 3 days for a tire change)
-Auto Bavaria Midrand -1 (making damage on a spotless vehicle during booking in, plus bad attitude) http://www.bmwfanatics.co.za/showthread.php?tid=50331
-Auto Alpina Boksburg -3 (destryed an M3 by dropping spark plug bits in the engine then revving it to try get the bits out)
- Leo Haese Centurion -2 (raciest, cant give a quote on thier own part and blamed customer for electrical fault)
- Sandton Auto -2
- fordicks Sandton -1 terrible customer service still waiting after a month for work to be done.
-Leo Haese in Hatfield (diesel they fixed with a shirt/table cloth!!!)(also replaced fan with wrong part) -3
-NOT LYNDHURST AUTO!!!! -6 (cannot fix a car they sold and will not refund) (tried to sell me a car, conveniently forgot to mention a comment: Stolen Interest)
-Bruma -0
- Menlyn -1 (Werner van Zyl Plthumbsdown )
- ARC Alberante -1

KwaZulu-Natal
Where to go:
-Forsdicks BMW - Pinetown +0
-Auto Umhanga +1
- Autohaus Monti East london +1
- MIDLANDS AUTO IN NEWCASTLE +2
- SMG PMB +4

List of shame:
-SMG Durban -2
-BMW Supertech - Durban -10 (ducking and diving because a 'new' car looks like it was rolled and then badly fixed have now forced the owner to look at a VW or a slopel )

Limpopo
Where to go:

List of shame:

Mpumalanga
Where to go:
-BMW Ermelo (melissa) +1
-Pinnacle Auto in Secunda +3

List of shame:
-Eastview bmw nelspruit -2
-Broadway's BMW in Witbank -2

North West
Where to go:

List of shame:

Northern Cape
Where to go:

List of shame:
-Sovereign in Kimberley -1

Western Cape
Where to go:
-Donfords CPT +2
-Auto Atlantic Cape Town +3
-Goch & Cooper Cape Town (Matt Q)
-SMG CPT +6
-Paarlberg BMW +1

List of shame:
- Auric Auto Claremont -1
- ZEEMAX -3
- Auric Auto -1

 

[frozen]

I use Auto Glen and deal with Francois, never had any issues with their service

 

[M135i]

JSN and Auto Glen is where I will take my car