Read the T&C's at WBC when walking in. I have purchased well over 20 cars, fuck lets call it 35-40 from them if we take my company purchases and inspecting cars for friends who end up buying them.
Purchased cars cash, auction, and finance. I bought 4 cars from the same guy in Epping, only the 4th one was i even present to meet him face to face the other 3 was over the phone so to speak with someone collecting on my behalf. I walk give them my phone number tell them look how many cars i have purchased, i intend of buying XXX car so and so, are they willing to help or is the comms not enough for them. If not fine send someone else my way otherwise get the keys and lets get going.
If you go to WBC thinking it's the normal dealership experience you clearly misunderstood the assignment. It is a volume driven business and either you put out the cash or they move on if they have another interested party. I once had them keep a car for 2 weeks reserved for me no issues.
If the car was that good, buy it cash and refinance it. Never had a sale guys complain when i pull out by diagnostics and spend 15min diving into the faults logged before we even move off.
Thanks for your advice, and I appreciate your perspective. I understand that WeBuyCars operates as a high-volume business and doesn’t follow the traditional dealership experience. However, my frustration stems from how poorly the delays were handled. My parents had everything in order—pre-approved financing from Standard Bank, and warranty from BMW, and we were ready to finalize the deal.
The real issue was WBC’s lack of communication and delays on their end. They assigned us two sales consultants because the first one didn’t fill out all the paperwork. All they needed to do was sign off on the warranty and provide the bank with the OTP, but instead, they sat on the issue for over two weeks. We even spent two full days at WBC trying to sort things out, but they weren’t clear about what was needed from BMW.
I get that cash deals move faster, but given that the car was pre-approved, we expected a smoother process. Unfortunately, the delays and miscommunication on WBC’s side ultimately led to us missing out on the car. Maybe next time, we’ll go with cash upfront to avoid this kind of situation.
Very conveniently the day your parents are there yet there are guys all around the car with different clients.
