WeBuyCars being skelms

b3rg

Active member
Fight for your deposit back and move on. Dont attempt any further business with them. WBC are useless and will make sure they milk every opportunity to take that hard earned money away from you and your folks.

Go get them that Suzuki and just enjoy the trouble free cost effective motoring instead of these headaches with WBC.
 

TurboLlew

Honorary ///Member
WBC are useless and will make sure they milk every opportunity to take that hard earned money away from you and your folks.

Like every other used car operation including literal dealerships selling cars with under 2000km and R500K comments... It is always buyer beware wherever you go. The message is not to let your guard down or think you're dealing with anything other than the worst of worst people no matter where you go... even buying brand new from a dealer.

WBC is many things, but I don't think they are in the business of stealing deposits.

@Mr Krabs that deposit should (worst case) go into their WBC account and can be withdrawn manually if needed. I also checked in with the person I dealt with (albeit cash) in the past.

Their language on their site is not ambiguous around this...:

1728546138695.png

Even if they decide that you're to blame for not coming up with the funds/finance/coverage, there is ZERO reason to withhold your deposit and it remains yours to use to secure a vehicle or have it returned. Your only loss would be the cost you spent to independently check the car out.

Unless there is some other missing info, this shouldn't be as stressful as it sounds. TBH I can't understand why BMW is happy to tell you the cover is from day 1 one-on-one but won't email the bank, dealer and yourself and confirm same? (if I am understanding this correctly)
 

Mr Krabs

Active member
Like every other used car operation including literal dealerships selling cars with under 2000km and R500K comments... It is always buyer beware wherever you go. The message is not to let your guard down or think you're dealing with anything other than the worst of worst people no matter where you go... even buying brand new from a dealer.

WBC is many things, but I don't think they are in the business of stealing deposits.

@Mr Krabs that deposit should (worst case) go into their WBC account and can be withdrawn manually if needed. I also checked in with the person I dealt with (albeit cash) in the past.

Their language on their site is not ambiguous around this...:

View attachment 25307

Even if they decide that you're to blame for not coming up with the funds/finance/coverage, there is ZERO reason to withhold your deposit and it remains yours to use to secure a vehicle or have it returned. Your only loss would be the cost you spent to independently check the car out.

Unless there is some other missing info, this shouldn't be as stressful as it sounds. TBH I can't understand why BMW is happy to tell you the cover is from day 1 one-on-one but won't email the bank, dealer and yourself and confirm same? (if I am understanding this correctly)
BMW has confirmed with the the bank, and WBC in email and phone call that the warranty is from day one. WBC is complaining that it is not clear and that they want BMW to update their warranty terms to state it. The bank, BMW and Us are on the same page but not WBC. The emails and phone calls have been going back and forth since the Friday about this.
 

Mr Krabs

Active member
The vehicle was reserved since the 30th September, and WBC is just dragging this around. All the needed information is already there in emails and documentation. It was already given to them.
 

Mr Krabs

Active member
WBC wants this document from BMW to be amended and stated that there is no 30 day waiting period on warranty claims. That cover is from day 1 as well. But everything is crystal clear to us, BMW and the bank.
 

Attachments

  • BMW Extended & Pre-Owned Warranty-BWE BWP BEE BEP-202305-V1.2 (17).pdf
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Mr Krabs

Active member
Like every other used car operation including literal dealerships selling cars with under 2000km and R500K comments... It is always buyer beware wherever you go. The message is not to let your guard down or think you're dealing with anything other than the worst of worst people no matter where you go... even buying brand new from a dealer.

WBC is many things, but I don't think they are in the business of stealing deposits.

@Mr Krabs that deposit should (worst case) go into their WBC account and can be withdrawn manually if needed. I also checked in with the person I dealt with (albeit cash) in the past.

Their language on their site is not ambiguous around this...:

View attachment 25307

Even if they decide that you're to blame for not coming up with the funds/finance/coverage, there is ZERO reason to withhold your deposit and it remains yours to use to secure a vehicle or have it returned. Your only loss would be the cost you spent to independently check the car out.

Unless there is some other missing info, this shouldn't be as stressful as it sounds. TBH I can't understand why BMW is happy to tell you the cover is from day 1 one-on-one but won't email the bank, dealer and yourself and confirm same? (if I am understanding this correctly)
Yes, we will lose the R1800 inspection fee from BMW. Folks are there and going to see how it goes. Everything was already there. Funds, finance and coverage all done. Been sitting at WBC desk since the 30th Sep. Standard Bank kept further inquiring with them for the vehicle invoice for two weeks now, so that they can pay WBC, and start the monthly payment with us. Bank was happy with BMW. WBC branch manager just needed to sign off, and the bank will finalise everything. But the unnecessarily delays is unneeded and concerning.
 

TurboLlew

Honorary ///Member
WBC wants this document from BMW to be amended and stated that there is no 30 day waiting period on warranty claims. That cover is from day 1 as well. But everything is crystal clear to us, BMW and the bank.

Have you read this doc? it is easy to just see BMW branding and trust these things. What are the material differences between this and the one WBC has in terms of cover? It seems to be the same cover probably underwritten by the same people with BMW being the intermediary on one side and WBC on the other :ROFLMAO:

Play spot the difference...

1728550557837.png

There is a 30 day cooling off period. In this clause they even state that you CAN get a benefit paid out in this period and if so then you can no longer cancel it. I don't think WBC's issue is that the cover only kicks in after 30 days. Their issue is that you can cancel your cover. They likely want that 30-day period to be waived or reduced to the 'standard' 5 days. I can't see WBCs actual contract terms around this to compare.

Their 30 day waiting period that I see skimming this, applies to fair wear and tear and a discretionary payout (basically if they feel sorry for you they may cover 50% if something hasn't outright broken yet after 30 days have lapsed). You would never have been covered for that stuff anyway (not officially) by the sounds of it.

You might find that the cover WBC offers has only a 5 day cooling off period or a minimum penalty associated with cancellation in the first month. They can and will use the warranty to manage their own risk around CPA issues that might arise. That said, I am sure your finance house would have also had an issue with this (or will require you to provide regular proof of cover if it was a term of being financed).

In terms of the actual cover,
There is some fairly serious stuff maintenance wise that is specifically called out around injectors, timing belt/chain, tensioners etc... That is (surprise surprise) for your account and a claim on a failure won't be entertained if you have not kept up with this maintenance (eg: if you don't attend to a noisy chain, tensioner fails and then you claim for an engine). In this (unlikely for a B48) scenario you would be on the hook because you didn't maintain the timing system of the car... and you can't do the work yourself.

As for this portion: you know you're buying a BMW right?

7.6.3 In the Event of 2(Two) or more failures occurring simultaneously, only 1 (One) covered part failure will be entertained with the Limit of Indemnity being that applicable to the larger of the failures or the actual cost of the Repairs, whichever is the lesser. Repairs to the remaining failed part or parts will be for the Insured’s own account;

I know everyone loves the false sense of security with these warranties which is fine, but at the end of the day it is NOT a motorplan (and this is NOT a manufacturer's warranty despite being sold by BMW). BMW themselves are telling you who is actually insuring you and on what terms. The 'I never had a problem' crew will not be there to help in future - you will be bound to what is in the contract so make sure you read it and are comfortable with it, whichever option you go with.
 

Mr Krabs

Active member
Have you read this doc? it is easy to just see BMW branding and trust these things. What are the material differences between this and the one WBC has in terms of cover? It seems to be the same cover probably underwritten by the same people with BMW being the intermediary on one side and WBC on the other :ROFLMAO:

Play spot the difference...

View attachment 25309

There is a 30 day cooling off period. In this clause they even state that you CAN get a benefit paid out in this period and if so then you can no longer cancel it. I don't think WBC's issue is that the cover only kicks in after 30 days. Their issue is that you can cancel your cover. They likely want that 30-day period to be waived or reduced to the 'standard' 5 days. I can't see WBCs actual contract terms around this to compare.

Their 30 day waiting period that I see skimming this, applies to fair wear and tear and a discretionary payout (basically if they feel sorry for you they may cover 50% if something hasn't outright broken yet after 30 days have lapsed). You would never have been covered for that stuff anyway (not officially) by the sounds of it.

You might find that the cover WBC offers has only a 5 day cooling off period or a minimum penalty associated with cancellation in the first month. They can and will use the warranty to manage their own risk around CPA issues that might arise. That said, I am sure your finance house would have also had an issue with this (or will require you to provide regular proof of cover if it was a term of being financed).

In terms of the actual cover,
There is some fairly serious stuff maintenance wise that is specifically called out around injectors, timing belt/chain, tensioners etc... That is (surprise surprise) for your account and a claim on a failure won't be entertained if you have not kept up with this maintenance (eg: if you don't attend to a noisy chain, tensioner fails and then you claim for an engine). In this (unlikely for a B48) scenario you would be on the hook because you didn't maintain the timing system of the car... and you can't do the work yourself.

As for this portion: you know you're buying a BMW right?

7.6.3 In the Event of 2(Two) or more failures occurring simultaneously, only 1 (One) covered part failure will be entertained with the Limit of Indemnity being that applicable to the larger of the failures or the actual cost of the Repairs, whichever is the lesser. Repairs to the remaining failed part or parts will be for the Insured’s own account;

I know everyone loves the false sense of security with these warranties which is fine, but at the end of the day it is NOT a motorplan (and this is NOT a manufacturer's warranty despite being sold by BMW). BMW themselves are telling you who is actually insuring you and on what terms. The 'I never had a problem' crew will not be there to help in future - you will be bound to what is in the contract so make sure you read it and are comfortable with it, whichever option you go with.
Yeah. Thanks for your input. Appreciated. Yes, we did read through it. We do regular and preventative manaintance on all the BMW's we had. So some things just happen ie. with our E90. But I guess the valve seals go do out after 5 years. We replaced those 5 years ago, and now to fix the car. We are quite aware of costs in fixing BMWs. BMW says in the doc, car can be serviced BMW or RMI. We chose BMW because cover can be cancelled. WBC says that can sell the car if the external cover is better than theirs which it is. WBC doesn't want to give us an in-depth terms and conditions for theirs like BMW. They only linked the one from the website.
 

Mr Krabs

Active member
Update after discussions with the WBC. They apologise for removing our reservation. They will refund us, and that they had to allow other people to view and maybe buy the car. But from their attitude, they didn't want to sell the car to us even. My parents said there were other people looking at the car with other salesmen. Parents are in discussion to understand why these was removed, as it was unauthorised. Management cited to be in a meeting and will speak to them later.
 

KPM3_30

Moderator
Staff member
In all honesty, based on this debacle and how it has been managed, you and your parents are better off buying a car under plan/warranty from an actual licensed dealer.

Stick to Krabby patties.
 

Mr Krabs

Active member
In all honesty, based on this debacle and how it has been managed, you and your parents are better off buying a car under plan/warranty from an actual licensed dealer.

Stick to Krabby patties.
100%. Parent's say it doesn't matter if someone comes and buys the car. There's other options. I will hear later how the discussion with management went. As the situation was unfair and quite poorly managed. Almost a whole month wasted.
 

TurboLlew

Honorary ///Member
Go to Suzuki & get something brand new for them. Grand Vitara or Jimny 5 door perhaps. With their financial deals you could probably be in it for lower installments, MUCH lower insurance and you will have nothing to worry about for 5 years and won't have to deal with nebulous "warranties" from BMW, WBC or any other dodge dealers.
 

Mr Krabs

Active member
Go to Suzuki & get something brand new for them. Grand Vitara or Jimny 5 door perhaps. With their financial deals you could probably be in it for lower installments, MUCH lower insurance and you will have nothing to worry about for 5 years and won't have to deal with nebulous "warranties" from BMW, WBC or any other dodge dealers.
Yeah. Standard Bank when everything was pre-approved, gave us a much lower interest rate than WBC if they went in-house. So I guess, maybe that was why WBC was quite unhappy. Suzuki Fronx looks nice, but the Starlet Cross even though the same car, it's face looks so much better.
 

FILV

Well-known member
we buy cars will not steal your deposit. it might take a few days to reflect to your account but they they wont steal.

Also - this is a basic spec 2018 320i.... there will be many clean examples of this exact car. And also with the age it might have just come out of plan or even have extended Bmw Motorplan.

Just be patient and you will find one
 

Teezoh

Well-known member
WAY too much drama for me with all the he said/she said bullshit.

Buying a car should be a pleasant experience. If there's one headache that comes up you should never be forcing it, just walk away and start looking at something else. Life is way too short to be spending it like this. The next time you guys go through the process again, stick to emails, idk wtf people are doing on Whatsapp other than making collection arrangements maybe with a dealer... and if anyone in your next deal does or says something that delays the deal tell em to fck off, get your money back and move onto the next car, it's that simple.

When shit like this goes down you normally find yourself with a problematic car anyway not far into the future sitting in a corner crying, trying to figure out why this car has been a nightmare from the start. It's cause you forced it...
 
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