Urgent Help Please

[VinceM]

Ombudsman is your friend

Google TCF as well ( treating customer fairly legislation)

 

[Jarryd12]

If my memory serves me correct, there was a law passed for the safety of the customer when purchasing a car. The dealer is inclined to take a vehicle back without question if the buyer has found defects on the car within 14 days of purchasing the vehicle.

I'm sure the ombudsman can definitely have this sorted out or if you go to them and tell them that you will be taking legal action against them and that you'd be contacting the ombudsman, maybe they will budge. (I have strong doubt that they won't but it's worth a try)

 

[AshG108]

If my memory serves me correct, there was a law passed for the safety of the customer when purchasing a car. The dealer is inclined to take a vehicle back without question if the buyer has found defects on the car within 14 days of purchasing the vehicle.

I'm sure the ombudsman can definitely have this sorted out or if you go to them and tell them that you will be taking legal action against them and that you'd be contacting the ombudsman, maybe they will budge. (I have strong doubt that they won't but it's worth a try)

Yep, CPA bud...

Go to ombudsman directly, do not tamper or try to fix anything at all...keep car with as low mileage as possible and in condition as received from the dealer. take pictures as it stands now also.

 

[Jarryd12]

If my memory serves me correct, there was a law passed for the safety of the customer when purchasing a car. The dealer is inclined to take a vehicle back without question if the buyer has found defects on the car within 14 days of purchasing the vehicle.

I'm sure the ombudsman can definitely have this sorted out or if you go to them and tell them that you will be taking legal action against them and that you'd be contacting the ombudsman, maybe they will budge. (I have strong doubt that they won't but it's worth a try)

Yep, CPA bud...

Go to ombudsman directly, do not tamper or try to fix anything at all...keep car with as low mileage as possible and in condition as received from the dealer. take pictures as it stands now also.

I agree with Ash here.
If possible, don't even drive the car and definitely take pics of the condition of the car and contact ombudsman as soon as possible, don't wait.
They could use time against you if you wait to long.

 

[tman]

The CPA isn't worth the paper it's written on.

Lawyer up, and prepare for a long and expensive battle.

Sent on the move using Tapatalk

 

[Coisman]

Please read this: https://www.carzar.co.za/blog/buying-a-car-know-your-rights

 

[RAArmstrong]

The CPA isn't worth the paper it's written on.

Lawyer up, and prepare for a long and expensive battle.

Sent on the move using Tapatalk

+1. Been there done that. Still hurting

 

[yush1]

The Ombudsman is there but they take very long to sort out problems mainly due to the large volume of complaints and the fact that they dont charge. Best to get a lawyer. Sometimes a little threat from a lawyer or a news article may just do the trick.

 

[ChiefMagomani]

Gonna be a tough one but will advise Thabo not to give up. Must utilise all available resources... That dealer itself is just k@k

 

[Thami4u]

First problem is buying a car from Bryanston Executive Cars.

But really he should have not bought the car. These seem like the kind of issues that would be apparent on just looking at the car.

Hindsight... These things are not uncommon, he needs advise on what recourse they might have having found himself in this situation.

 

[WIDEOPN-X5]

Go park the car directly outside the dealership in the street with a big neon sign in the windscreen and rear window listing faults and the dealers reluctance to rectify. If you are factual then defamation is not occurring and they cannot do anything.

I reckon 2 days tops you'll have the deal canceled. If not on day 3 call the local newspaper to come and take photos and do an interview... (a mate with a camera and a notebook should pass as a journo :roflol

 

[VinceM]

Please also try the local news paper (Caxton)
The free delivery ones and post your article with all the info there,

They typically repeat the motor section across gauteng - might be a worthwhile exercise!

 

[rsgordini]

Hello Peter worked for me in past when i was fighting Renault about a battery warranty claim..

Otherwise legal help.. newspapers social media..

 

[Geezo]

I have never heard of anyone who has cancelled a finance deal and had the delearship take the car back... The bank would act as peace keeping force to say let the dealership see if they can fix the car and give them some duration to sort it out. If not happy then maybe contact the Ombudsman.

This can be done if there is material defects in the goods purchased, e. g accident damage with structural defects not disclosed to the purchaser at the time of purchase.
He just needs to do a AA DEKRA test get hold of the Area Manager of the Vehicle Finance Div of that specific bank and send them and email. If he fails in that route then go to the Ombudsman but that will take an average of 4-6months....if the is just ordinary paintwork with no structural damage then it is what it is

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If my memory serves me correct, there was a law passed for the safety of the customer when purchasing a car. The dealer is inclined to take a vehicle back without question if the buyer has found defects on the car within 14 days of purchasing the vehicle.

I'm sure the ombudsman can definitely have this sorted out or if you go to them and tell them that you will be taking legal action against them and that you'd be contacting the ombudsman, maybe they will budge. (I have strong doubt that they won't but it's worth a try)

No the statement above is incorrect a vehicle can only be returned during the cooling of period if the vehicle and paperwork was signed and delivered on a non registered premise of the bank e.g. They came to your house and delivered the car and signed the paperwork at house.. This is not a registered premise of the bank... But if took delivery at the dealership then the cooling of period is waived.. I think is 7 days and not 14 days not 100% sure

 

[Jarryd12]

I have never heard of anyone who has cancelled a finance deal and had the delearship take the car back... The bank would act as peace keeping force to say let the dealership see if they can fix the car and give them some duration to sort it out. If not happy then maybe contact the Ombudsman.

This can be done if there is material defects in the goods purchased, e. g accident damage with structural defects not disclosed to the purchaser at the time of purchase.
He just needs to do a AA DEKRA test get hold of the Area Manager of the Vehicle Finance Div of that specific bank and send them and email. If he fails in that route then go to the Ombudsman but that will take an average of 4-6months....if the is just ordinary paintwork with no structural damage then it is what it is

---

If my memory serves me correct, there was a law passed for the safety of the customer when purchasing a car. The dealer is inclined to take a vehicle back without question if the buyer has found defects on the car within 14 days of purchasing the vehicle.

I'm sure the ombudsman can definitely have this sorted out or if you go to them and tell them that you will be taking legal action against them and that you'd be contacting the ombudsman, maybe they will budge. (I have strong doubt that they won't but it's worth a try)

No the statement above is incorrect a vehicle can only be returned during the cooling of period if the vehicle and paperwork was signed and delivered on a non registered premise of the bank e.g. They came to your house and delivered the car and signed the paperwork at house.. This is not a registered premise of the bank... But if took delivery at the dealership then the cooling of period is waived.. I think is 7 days and not 14 days not 100% sure

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According to the law passed, a car may be returned to the dealer should any defects be found on the car that the dealer did not list before the purchasing of said car.
The buyer may then return the car within the 6 months that they had purchased the car from the dealer, these however excludes wear and tear parts and thus the buyer can request a refund, a repair or replacement of said vehicle.

But are you saying that if the car was sold on the dealers property these this law is not effective for the buyer? :blueCry:

 

[Geezo]

I have never heard of anyone who has cancelled a finance deal and had the delearship take the car back... The bank would act as peace keeping force to say let the dealership see if they can fix the car and give them some duration to sort it out. If not happy then maybe contact the Ombudsman.

This can be done if there is material defects in the goods purchased, e. g accident damage with structural defects not disclosed to the purchaser at the time of purchase.
He just needs to do a AA DEKRA test get hold of the Area Manager of the Vehicle Finance Div of that specific bank and send them and email. If he fails in that route then go to the Ombudsman but that will take an average of 4-6months....if the is just ordinary paintwork with no structural damage then it is what it is

---

If my memory serves me correct, there was a law passed for the safety of the customer when purchasing a car. The dealer is inclined to take a vehicle back without question if the buyer has found defects on the car within 14 days of purchasing the vehicle.

I'm sure the ombudsman can definitely have this sorted out or if you go to them and tell them that you will be taking legal action against them and that you'd be contacting the ombudsman, maybe they will budge. (I have strong doubt that they won't but it's worth a try)

No the statement above is incorrect a vehicle can only be returned during the cooling of period if the vehicle and paperwork was signed and delivered on a non registered premise of the bank e.g. They came to your house and delivered the car and signed the paperwork at house.. This is not a registered premise of the bank... But if took delivery at the dealership then the cooling of period is waived.. I think is 7 days and not 14 days not 100% sure

---

According to the law passed, a car may be returned to the dealer should any defects be found on the car that the dealer did not list before the purchasing of said car.
The buyer may then return the car within the 6 months that they had purchased the car from the dealer, these however excludes wear and tear parts and thus the buyer can request a refund, a repair or replacement of said vehicle.

But are you saying that if the car was sold on the dealers property these this law is not effective for the buyer? :blueCry:

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The defects need to be structural vehicle damage that was not disclosed to you.. then u can return the vehicle.. But if you just notice paintwork after you have taken delivery you are stuck with the vehicle