terrible service

[bilal04]

My m3 has been having some major probs,fortunatly under motorplan,but bmw cant seem to fix the prob,my oil pump got damaged,vanos valves damaged,camshafts and the list goes on,i sent it in to bmw bruma auto on the 3rd febuary only got it back 4th march,had to send it bak on the 17th of march for the valves and i stil not back,i have called them and they say the technicans cant seem to get it right,i havn been offered courtasy cars and iv asked,no day to day calls nothing :thinking::banghead: wat do i do?

 

[thireshan]

My m3 has been having some major probs,fortunatly under motorplan,but bmw cant seem to fix the prob,my oil pump got damaged,vanos valves damaged,camshafts and the list goes on,i sent it in to bmw bruma auto on the 3rd febuary only got it back 4th march,had to send it bak on the 17th of march for the valves and i stil not back,i have called them and they say the technicans cant seem to get it right,i havn been offered courtasy cars and iv asked,no day to day calls nothing :thinking::banghead: wat do i do?

Take it to another dealership

 

[andrewbuch]

We got similar service for our E60 & E46 at Another dealership.. Cars have to go back 3 or 4 times for them to fix simple problems..

the E60 was there for over 2 months, & they still did not fix all the problems, went in again this week & got it back yesterday & still not all problems fixed..

 

[MFD 187]

take it to another dealership,
was all this faulty since delivery?

 

[bilal04]

the car was fine from the time i got, only now recently got a bad rattle in the head of the motor, so took it in and its jus been up down,i don understand how they cant get an engineer to get the valve timing right

 

[akash]

They are trying everything to try and fix it because if they don't they have to replace the engine which is going to cost them big bucks for an M3, tell them that is enough is enough and get them to replace the engine.

 

[moranor@axis]

get you car out... come back that night... set fire to the dealership... then find another one...

if the same thing happens start the process over

 

[bilal04]

thanks akash,i hav sent bmw an email to try get a new motor,so waiting for a respnse,the guys at bruma say the motor is fine and wont need to be replaced,id love a new motor :thumb:

---

i think its time they giv me an e92 m3:drool:

 

[nasser*]

hellopeter.com

 

[Mamba]

hellopeter is a total waste of time to attract any attention form BMW, BMW is listed as one of the companies who does not respond to complains/compliments on hellopeter. it is good for a consumer who does his homework, but else....

Please call Mr Rob Gearing, he is the technical manager and all this kind of problems falls under him:

Mr Rob Gearing
Technical Manager
Dept Code: ZA-V-A-1-0

P.O Box 2955, Pretoria 0001
Phone: +27-12-522-2739
Cell: 083-702-7122
mailto: [email protected]

 

[ASH M]

If it's Vanos related it shouldn't be fixed rather replaced with a new unit, the stealerships can't repair them. A while back mine was leaking oil and when i took the car in, the service manager immediately ordered a new one without even touching the motor. He said that it cannot be repaired and must be replaced as per BMW SA.

Your best bet is to take the car to another dealer.

 

[MFD 187]

try lyndhurst auto, (corlet drive) , or jhb city auto

 

[zaleonardz]

This is the time that you say to them if they cant get it right, you are insiting on a complete box motor.....

 

[akash]

thanks akash,i hav sent bmw an email to try get a new motor,so waiting for a respnse,the guys at bruma say the motor is fine and wont need to be replaced,id love a new motor :thumb:

---

i think its time they giv me an e92 m3:drool:

---

BMW never respond:cursin: if they do its to late. If they continue to give you hassles try maybe the ombudsman for the motor industry. I heard only good things though about JSN BMW on William Nicol

 

[andrewbuch]

try lyndhurst auto, (corlet drive) ,

I would not bother with them

 

[MikeR]

Bruma / Lyndhurst / Sandton....avoid at all cost - if you can get to Auto Alpina Boksburg - thats the way to go. Try and get to speak to luis.

Bruma should only work on Fords,
Lyndhurst dont even know you came in,
Sandton are more worried about going for Latte.
And I would rather not talk about Northcliff.

 

[herr bmw]

club motors fountains, pretoria.never had any problems and are very helpful

 

[bilal04]

Thanks guys, havn got my car still now its like 2months :bawling::banghead:,called yesterday they still cant get the valve timing right and something about too much fuel been thrown into the exhaust,i jus hope the car is the same after its all done

 

[BrandonJK]

I had problems with Bruma Auto when I had my 335i coupe - 2007 model - one of the first I was told - It would display an engine warning light and the power would be cut down to 50% ie: limp mode. I was told that because the model was so new there were no spare parts or some sort of nonsense.

To cut a long protracted story short, I contacted BMW International Client Services, BMW SA Client Services and the Dealer Principal of Bruma Auto.
I was given an almost new 335i sedan sportpack to drive until my 335i was ready. I got my 335i back eventually and the problem was gone...for a while, it reapeared but fortunately my replacement car was due to arrive shortly.
Good luck:thumb:

BK

 

[Spy007]

The Joy of CPA (Consumer Protection ACT)