SMG CT up to sh*t

[AcidBurn]

Wasup chaps,

So my horror story begins seems i will be fighting with SMG Cape Town shortly but i wanted to first get some advice from my knowledgeable fanatics:thumbs:raise:

My vehicle has had its inspection 1 service completed yesterday by SMG CT could someone please clear up for me what this all entails as my invoice states the following

1. BMW inspection 1 including body inspection and old oil disposal.
2. Oil Filter
3. Engine Oil LL 0
4. W/Screen Add
5. Micro Filter

Upon collection of my vehicle i inquired by the service adviser if all is good on my vehicle and if there are any report/concerns i need to address. THIS GUY RECONS NOOOO! I was like what no something is fishy here but i left it as i know for a fact there is a few things that need sorting like bushes front disks and pads etc etc. However lastnight i sat down and took everything in, read through my invoice hoping to find a report on the car; nada/nothing/zilchts - WTF?????

Are you not suppose to get a report when your vehicle is in for an inspection 1 service?????

Guys I need to address this issue ASAP as I am not a happy camper at present

Your assistants will be greatly appreciated.

On a side note some tosser at the dealership decide to mess on my passenger sit and not clean it up WTF (pics to follow)

SMG currently in my books went from hero to zero.

:argh::nonono::yuck::fishwack::bangdesk::thumbdo:

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pics:
:yuck:

 

[Iceman007]

My friend I can give you long stories how my experiance went but I am not allowed to mention names. All I can say is that its not the dealer itself but its a few rotten apples that work there. I made a promise that day that I will never go back there with repair on my car as long as that individual(a workshop foreman) works there. Yes I even got phone call from this guy threatening me.

Goodluck

 

[nasser*]

oh wow i've only heard good things about SMG cape town

 

[Sabretooth tiger]

I live in GP, and when on holiday services approaches, I love to book my car in there. Have only had awesome experiences there, on both my ex 323i and now on my 320d. Drove last year all the way from Jeffrey s to book my car in there, while popping in by my sister.

 

[AdiS]

My last experience there left a bit of a sour taste in my mouth.

But, having said that, please rather engage with them first and allow them the opportunity to deal with it or rectify it. Post an update as well, its only fair to allow them to respond/react first before ranting too much.

 

[AcidBurn]

hence why i came here to seek advice please guys...i still received none

my gripe is not so much about a dirty seat as that has been cleaned again, thats the least of my issues

i want to know what an inspection 1 entails (what is all checked etc etc) after i get clarity on that i take it to SMG

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oh wow i've only heard good things about SMG cape town

dont get me wrong bro, my 1st experience with them was fantastic but this time around seems the wheels have come off but im hoping they will come to the party - if not, that would surely be very sad

 

[ChefDJ]

I'll give you my experience with dealers:

Each service type (inspection I, II etc) comes with a checklist.
If the "mechanic" (parts-fitter) addresses any extra issues not stated on the checklist, the dealer has a fit because now they have to charge for extra work and the customer will probably be unhappy, as he probably didn't even know about the extra work that needed doing. So customer complains about dealer. Dealer may lose customers.
So, now, the checklist is followed under strict instruction. They do not and will not inspect/repair/attend to any issues on the car if it doesn't say on that checklist that they have to.
The "mechanic" will ignore any issue visibly present, such as a leak from a water pipe, even if he sees it, as it is not part of the routine service inspection.
Therefore, the car has to come back another time for the separate issue, and the dealer makes more money.

You have to specifically state anything and everything you want them to address, in full detail, in order for them to do so.

Dealers :thumbdo:
My car will never go to one for service.

 

[AcidBurn]

i some how have this feeling that these guys took a short cut on my car, like they never inspected anything and just did oil and filter change:argh:

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I'll give you my experience with dealers:

Each service type (inspection I, II etc) comes with a checklist.
If the "mechanic" (parts-fitter) addresses any extra issues not stated on the checklist, the dealer has a fit because now they have to charge for extra work and the customer will probably be unhappy, as he probably didn't even know about the extra work that needed doing. So customer complains about dealer. Dealer may lose customers.
So, now, the checklist is followed under strict instruction. They do not and will not inspect/repair/attend to any issues on the car if it doesn't say on that checklist that they have to.
The "mechanic" will ignore any issue visibly present, such as a leak from a water pipe, even if he sees it, as it is not part of the routine service inspection.
Therefore, the car has to come back another time for the separate issue, and the dealer makes more money.

You have to specifically state anything and everything you want them to address, in full detail, in order for them to do so.

Dealers :thumbdo:
My car will never go to one for service.

oh my word!!!!!!!!!!! are you serious bro????!!!

then why call it a flipping inspection service if you not inspecting jack sh*t; f*ck man; this is really f8cking annoying :thumbdo:

so me that thought i was being smarty by taking my car to a dealer cause i figured they do a more through inspection, seeing they have a standard to work by versus the private joe who does what his told... was completely wrong :argh::bangdesk:

so they no different to the private joe then, so i just wasted my hard earned money on sh*t i could of probably done myself:argh:

 

[Sabretooth tiger]

have you spoken to the DP?

 

[ChefDJ]

I'm just posting my personal experience, and from what I have heard via the grapevine. This theory has been tested and proven at many dealers, not only BMW.

Remember, you get privately owned dealers that do not fall under the umbrella BMW group, such as South East Auto in Germiston, that may have their own level of service and may operate differently.

 

[AcidBurn]

have you spoken to the DP?

i havent spoken to them yet as i first want to get my ducks in a row, no point in fighting with someone if you only know half the story - you going to get your arse handed to you

 

[Sabretooth tiger]

have you spoken to the DP?

i havent spoken to them yet as i first want to get my ducks in a row, no point in fighting with someone if you only know half the story - you going to get your arse handed to you

ok, remember its always easier to ask the questions directly to them first, I ind that works easier.

 

[ChefDJ]

Maybe send a PM or email to Vader (Nick, who works at BMW South East Auto) and ask if he can provide you with the checklist you're looking for :thumbs:

 

[AdiS]

Have a look here: http://www.linquist.net/system/files/Service_Checklist_2004_US.pdf

That will give you a starting point. My ADVICE, is to get this checklist from them, and then go through it with the service advisor and question if everything was checked.

 

[AcidBurn]

Have a look here: http://www.linquist.net/system/files/Service_Checklist_2004_US.pdf

That will give you a starting point. My ADVICE, is to get this checklist from them, and then go through it with the service advisor and question if everything was checked.

would be a good idea, thank you:thumbs:

 

[AdiS]

Have a look here: http://www.linquist.net/system/files/Service_Checklist_2004_US.pdf

That will give you a starting point. My ADVICE, is to get this checklist from them, and then go through it with the service advisor and question if everything was checked.

would be a good idea, thank you:thumbs:

Oh, and another thing - if you know that things like brakes and suspension bushes need replacing, get a second opinion maybe from a suspension shop. Because then you can dispute it more easily if you have a report from a shop with brake disc measurements etc. Because they might just say, oh well the brakes were checked and not yet at level of replacement. If you get it quantified, then it makes your argument more solid, and less subjective.

 

[phantom]

Please remember "YOU CATCH MORE BEES WITH HONEY THAN WITH VINEGAR" :thumbs:
Get the workshop manager on your side and he will sort out the individual who doesn't care a crap about your car.
If you attack him you are in a no win situation.

The biggest problem in dealerships is that you sit with ill attitude workers who have very little respect for your vehicle and actually resent the fact that you can afford such a nice vehicle.
I,m afraid jealousy is just a part of human nature. :thumbdo:

 

[DieselFan]

I'll give you my experience with dealers:

Each service type (inspection I, II etc) comes with a checklist.
If the "mechanic" (parts-fitter) addresses any extra issues not stated on the checklist, the dealer has a fit because now they have to charge for extra work and the customer will probably be unhappy, as he probably didn't even know about the extra work that needed doing. So customer complains about dealer. Dealer may lose customers.
So, now, the checklist is followed under strict instruction. They do not and will not inspect/repair/attend to any issues on the car if it doesn't say on that checklist that they have to.
The "mechanic" will ignore any issue visibly present, such as a leak from a water pipe, even if he sees it, as it is not part of the routine service inspection.
Therefore, the car has to come back another time for the separate issue, and the dealer makes more money.

You have to specifically state anything and everything you want them to address, in full detail, in order for them to do so.

Dealers :thumbdo:
My car will never go to one for service.

This is crazy, my mechanics diagnose for free.

If they see a problem they should make a note of it, and let the owner decide if he would like it to to be further looked at.

This is just bad business on their part, and they will lose out on customers and work if they are just doing the basic services and not addressing any other problems.

 

[andre320D]

Sorry bud I have to disagree with you with regards to not noting an oil leak on the job card(example).. I sat with service advisors while they called customers with additional info on thr vehicles to get auth to fix it.

Clearly you going to the wrong places.

 

[nico burger]

Please remember "YOU CATCH MORE BEES WITH HONEY THAN WITH VINEGAR" :thumbs:
Get the workshop manager on your side and he will sort out the individual who doesn't care a crap about your car.
If you attack him you are in a no win situation.

The biggest problem in dealerships is that you sit with ill attitude workers who have very little respect for your vehicle and actually resent the fact that you can afford such a nice vehicle.
I,m afraid jealousy is just a part of human nature. :thumbdo:

ware woorde:thumbs: