RANT : How to fix a BMW

[BMW M]

This is pathetic! The mechanic should be fired on the spot, and the dealership put under scrutiny! These people have operating standards which they need to adhear to... Obviously didnt happen!

I agree that they should have given/shown you coppies of parts on order. If none was given... Well, then their must be some form of accountability. Im sure if the car caught fire, or something else went wrong, you as owner would have been blammed for it! :cursin:

This is a premium brand, for which we pay a premium price, and expect a certain premium level of service!! When will BMW SA realise this??? :banghead: :thinking:

Luckily not all dealerships are like this, but it seems like the 'same bad apples' are just wrapped over the knuckles and then nothing else time after time... :nono: UNACCEPTABLE!!

 

[xcalibur]

I will have a long chat with the DP...I promise you that.

 

[Doomsdaya]

When i saw Leo Hase, 1st thing came to mind is now I know why my buddie in Pretoria drives all the way to Bruma to service his car

 

[xcalibur]

Just received a SMS from the BMW system informing me of an appointment with Leo Haese Hatfield on the 14th.

So guess when the appointment was scheduled!! Probably 5 mins ago!

 

[moranor@axis]

i would not let this rest and would let bmw sa know this dealer is playing games...

 

[ryanhouston_e46]

Three little words.

Consumer protection act.

i.e. they knowingly performed a service that was not up to standard and declined to inform you... As of 1 April 2011, that my friend is illegal in this country. Press will have a field day if they came to know about this.

 

[AshG108]

OH MY....:hammerhead::nono::nono::nono::nono:

 

[xcalibur]

Three little words.

Consumer protection act.

i.e. they knowingly performed a service that was not up to standard and declined to inform you... As of 1 April 2011, that my friend is illegal in this country. Press will have a field day if they came to know about this.

I've got a media release ready to go. If I'm not happy with how this all plays out I just need to press "Send".

 

[xcalibur]

The saga continues....

Took my car to Leo Haese Hatfield yesterday to have this "cloth fix" removed and the correct OEM parts (as they told me was ordered) installed. At the dealership, first I try to get hold of the DP, to which I was told he is unavailable. The Service Manager Koos Beukes came to talk to me (after I asked to see someone) and assured me he will personally see to it that the problem is resolved. He was very apologetic about the whole thing. I handed him my keys and was dropped at work.

At the office I again try to get hold of the DP without success. Left a message with his PA who told me he'll call me as soon as possible.

During the morning I get a call informing me my car is done and they will collect me. On my way there I receive a call from the DP (1 block from Leo Haese). I told him where I was and that I would like 5 minutes of his time, but he declined as he was just about to enter a meeting. He apologised for the bad service over the phone once I asked him if he is aware of the situation.

Collecting my car I was told that everything is now fixed and that they hope my next visit is for a scheduled service instead of something that's wrong. Not suspecting anything I got in my car and drove to work.

Upon arriving at home I open my bonnet and what do I find? {See image} I'm at a loss for words. Leo Haese will never see me again.

Again complained with BMW SA. I want another car or my money refunded in full.

 

[DonovanPorter]

You should have checked before acceptance of the car , and shoved there faces in the engine bay and refused to take the car , Bastards.

 

[moranor@axis]

wtf... now you really need to escalate this... go to the papers if you have too...

 

[xcalibur]

You should have checked before acceptance of the car , and shoved there faces in the engine bay and refused to take the car , Bastards.

I should have, but I honestly did not expect the problem it went in for in the first place not to have received attention.

 

[Jakkals_F30]

So that's how they still fix the problem....

I think a few kg's of C4 for the dealer and the car and they can get you a new one sounds just about right to me.

 

[DonovanPorter]

they need a serious Running Fcuk Slap..

 

[xcalibur]

Feedback on complaint to BMW SA:

-----------------------------

Good morning Mr. Griffiths

The dealership advised me if the following,
We reported on the job card that we need the vehicle back on the 17th ,there is a pipe that also need to be replaced
Up to the service advisor she did go through the jobcard and the customer signed it …

------------------------------

I was not informed that the car needs to go back again. The service adviser told me everything is now sorted and they hope my next visit will be for a scheduled service instead of something that is wrong. She went through the jobcard with me and I was made to understand that everything that needed replacement was replaced.

I received both an SMS and E-mail from Leo Haese Hatfield this morning (06:25) to thank me for servicing with them and to rate their service. At 08:39, only after my complaint, did I receive another SMS informing me of an appointment on the 17th.

 

[moranor@axis]

tell BMW SA you refuse to go back to that dealership because they are useless and you recommend they do an assessment on it to see how far short they are falling... this is beyond pathetic now

 

[Mamba]

what a mess, again, anybody make mistakes but if they handle a mistake like this then it is really really bad for the BMW brand name...

 

[WyKiD]

Bordering on the ridiculous, did they think that you would not notice a 2nd time that the "repair" was still in place. Personally would never return to this dealership, perhaps take it to another dealership show them the repair and enquire if that is standard practice???

Methinks its time to get the media involved and then advise BMW HQ to follow upon that......

 

[xcalibur]

Bordering on the ridiculous, did they think that you would not notice a 2nd time that the "repair" was still in place. Personally would never return to this dealership, perhaps take it to another dealership show them the repair and enquire if that is standard practice???

Methinks its time to get the media involved and then advise BMW HQ to follow upon that......

BMW SA doesn't seem very interested. At this stage they're pretty much a middle-man between me and the dealer and just send correspondence to and fro.

Do you think I should take it to them on Friday and let them fix it? After that I will never go there again.

 

[Mamba]

Bordering on the ridiculous, did they think that you would not notice a 2nd time that the "repair" was still in place. Personally would never return to this dealership, perhaps take it to another dealership show them the repair and enquire if that is standard practice???

Methinks its time to get the media involved and then advise BMW HQ to follow upon that......

BMW SA doesn't seem very interested. At this stage they're pretty much a middle-man between me and the dealer and just send correspondence to and fro.

Do you think I should take it to them on Friday and let them fix it? After that I will never go there again.

If you have time to stand next to them when they do the work you might give them a last chance, else take it to another dealer, maybe Club Motors Fountains, in the City next to the railway station?