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Read the WELCOME ALL BMWFANATICS post.
RANT : How to fix a BMW
- Thread starter Scouse
- Start date
DonovanPorter
///Member
unacceptable
Mamba
Member
I am speechless... this is really shocking and another wake up call NOT to trust BMW dealers anywhere, MOTORPLAN means absolutely nothing if we ourselves do not keep our fingers on the pulse of the car. (apologies to the dealers who really try and do their best)
Better sort this out NOW or you will get the following reply from the Dealer Principal of Leo Haese Hatfield:
Quoted from a reply sent to me: "I have read your comprehensive letter describing your concerns regarding repairs done previously on your vehicle. It is however very difficult to debate this matter taking in to consideration the time that has expired since the repair was done in 2008." If you guys remember I only discovered the poor workmanship after my motorplan expired.
I was planning a nice peaceful week but this post got my blood boiling again..
Better sort this out NOW or you will get the following reply from the Dealer Principal of Leo Haese Hatfield:
Quoted from a reply sent to me: "I have read your comprehensive letter describing your concerns regarding repairs done previously on your vehicle. It is however very difficult to debate this matter taking in to consideration the time that has expired since the repair was done in 2008." If you guys remember I only discovered the poor workmanship after my motorplan expired.
I was planning a nice peaceful week but this post got my blood boiling again..
i would email the pics with the complaint...
xcalibur
New member
HISTORY
1st maintenance visit to Leo Haese:
1. First Service
2. Fanbelt squeal on cold start.
3. Metallic vibration sound between 1800-2500RPM.
4. Loose airbag cover. (Left Rear above "parcel shelf")
5. Creaking door rubbers when going up driveways, rough road surfaces etc.
RESULTS
1. Oil was nice and clean, book stamped etc.
2. Squeal on cold start worse than before. This lasts for about 2-3 minutes from a complete cold start. (For example: When the car stood overnight. Otherwise it seems fine.)
3. The vibration was gone when I collected my car, but is starting to re-appear. At the moment the vibration is less than before, but getting worse as mileage increase.
4. The panel is not correctly aligned and the little "airbag" cover damaged. It looks like they removed the cover with a screwdriver, causing the plastic to become damaged.
5. The door rubbers were lubricated and resolved the problem for a few days. Unfortunately the creaking has returned.
2nd maintenance visit to Leo Haese:
1. Fanbelt squeal on cold start.
2. Metallic vibration sound between 1800-2500RPM.
3. Replace damaged airbag cover.
4. Creaking door rubbers when going up driveways, rough road surfaces etc.
RESULTS
1. All pulleys replaced and problem fixed.
2. Vibration fixed.
3. Part on back order, they will let me know when it arrives.
4. All door rubbers lubricated and was told the after market window film is causing the creaking. Nothing else they can do.
THEN
I opened the bonnet for routine cleaning and found the cloth. I was REALLY pissed off and logged a complaint with BMW SA.
After my complaint to BMW SA I was contacted by Leo Haese Hatfield.
I was told that the cloth was installed as a temporary fix and that the OEM brackets to fix the problem was ordered and I have an appointment for 14 June to have this fitted with the airbag cover that was also on order.
My opinion: I was never informed of any scheduled maintenance on 14 June or the fact that they installed a piece of cloth as a "temporary" fix. If there was maintenance scheduled on the BMW system I would have received a SMS like I always do. I think they're trying to cover up this whole situation by claiming I had an appointment and that the fix was temporary. I do no believe that the parts (brackets) were ordered or the maintenance scheduled as they claim. They cannot explain why I was not informed of this service date.
I received several calls from BMW SA saying that the "cloth fix" should never have happened and it was not up to BMW standards. They asked me to keep them updated on how I am treated by Leo Haese and how this issue was resolved.
1st maintenance visit to Leo Haese:
1. First Service
2. Fanbelt squeal on cold start.
3. Metallic vibration sound between 1800-2500RPM.
4. Loose airbag cover. (Left Rear above "parcel shelf")
5. Creaking door rubbers when going up driveways, rough road surfaces etc.
RESULTS
1. Oil was nice and clean, book stamped etc.
2. Squeal on cold start worse than before. This lasts for about 2-3 minutes from a complete cold start. (For example: When the car stood overnight. Otherwise it seems fine.)
3. The vibration was gone when I collected my car, but is starting to re-appear. At the moment the vibration is less than before, but getting worse as mileage increase.
4. The panel is not correctly aligned and the little "airbag" cover damaged. It looks like they removed the cover with a screwdriver, causing the plastic to become damaged.
5. The door rubbers were lubricated and resolved the problem for a few days. Unfortunately the creaking has returned.
2nd maintenance visit to Leo Haese:
1. Fanbelt squeal on cold start.
2. Metallic vibration sound between 1800-2500RPM.
3. Replace damaged airbag cover.
4. Creaking door rubbers when going up driveways, rough road surfaces etc.
RESULTS
1. All pulleys replaced and problem fixed.
2. Vibration fixed.
3. Part on back order, they will let me know when it arrives.
4. All door rubbers lubricated and was told the after market window film is causing the creaking. Nothing else they can do.
THEN
I opened the bonnet for routine cleaning and found the cloth. I was REALLY pissed off and logged a complaint with BMW SA.
After my complaint to BMW SA I was contacted by Leo Haese Hatfield.
I was told that the cloth was installed as a temporary fix and that the OEM brackets to fix the problem was ordered and I have an appointment for 14 June to have this fitted with the airbag cover that was also on order.
My opinion: I was never informed of any scheduled maintenance on 14 June or the fact that they installed a piece of cloth as a "temporary" fix. If there was maintenance scheduled on the BMW system I would have received a SMS like I always do. I think they're trying to cover up this whole situation by claiming I had an appointment and that the fix was temporary. I do no believe that the parts (brackets) were ordered or the maintenance scheduled as they claim. They cannot explain why I was not informed of this service date.
I received several calls from BMW SA saying that the "cloth fix" should never have happened and it was not up to BMW standards. They asked me to keep them updated on how I am treated by Leo Haese and how this issue was resolved.
least BMW SA admit it was wrong i think this means who ever is responsible will receive some serious kak... one hopes anyway i would inform BMW SA of what Leo Haese Hatfield have said about it and how you feel...
i would inform BMW SA of what Leo Haese Hatfield have said about it and how you feel...
frikkieh
///Member
"I was told that the cloth was installed as a temporary fix and that the OEM brackets to fix the problem was ordered and I have an appointment for 14 June to have this fitted with the airbag cover that was also on order. "
So why did they leave the discovery up to you then? Surely they should inform you of such radical shitty temp fix before you discover it...Totally amazed by this :dropjaw::dropjaw::dropjaw:
So why did they leave the discovery up to you then? Surely they should inform you of such radical shitty temp fix before you discover it...Totally amazed by this :dropjaw::dropjaw::dropjaw:
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