My new BMW back at BMW(FYI)

[bmw28]

Hello... FYI
I got my car on the 18th of October 2012. Not even 4 weeks old. Yesterday (13th November 2012) the car died on me when I pulled away at the robot. There was rattling and then nothing. I was standing in the middel of the road blocking traffic. Everytime I press Start the car rattles and stops.

After I phoned BMW Support I waited another 2 hours for them to have a look and tell me that the Low Bed must come through and take my car to BMW. 2 Hours of waiting for BMW to show up and tell me that there is nothing they can do.

I am really dissapointed as the car is not even a month old and only got 3 518km on the clock and look where it is now. I am Really Not Happy.

 

[Baron]

Ouch...

I'd be really interested to see what could have been the cause of that...

 

[Sabretooth tiger]

ouch, hope its something minor

 

[Jean]

There can be nothing worse... I'm sure it was hard to believe... Cars are still made by humans afterall...:sorry:

 

[dvst8]

Sounds like Fueling

:idea:

 

[Thunder]

Same here.
Keep us updated with the progress.

 

[bmw28]

I just recevied a call from BMW. They are busy testing the Fuel Sender Unit. They still have no answers about what is wrong with my car. I will get another call after 1:30 and hopefully they will have an answer by then.

 

[Jarv]

sorry to hear man,hope they can sort you out asap

 

[zabbo]

Sorry to hear dude ... not to make light of matters though ... maybe the car is saying that you putting on too many miles (3500kms in less than a month :fencelook

 

[Dippies]

I would def take it back and tell them to give me a new one :fencelook:

 

[Dmonic1]

Thats sucks man!! did they at least give you a loan car....

 

[Ephraimramodike]

:argh:

 

[bmw28]

I would def take it back and tell them to give me a new one :fencelook:

I really don't think BMW is gone do that...?

 

[dvst8]

I would def take it back and tell them to give me a new one :fencelook:

I really don't think BMW is gone do that...?

They wont. Thats what warranty is for.

:thumbs:

 

[Pho3niX90]

Doesn't the new consumer act protect against that? That's really bad impression from a new BMW. What was the original KM on the clock when you bought it??

Same happened to me, car died in front of marikana mine (just abit more than a week ago) around 01:00 the morning, gave same symptoms as yours, well the next day the fuel gauge showed empty, so it turns out that the needle got stuck somehow for some odd reason, basically ran out of petrol without me knowing it, most expensive refuel ever :flyfun:

 

[bmw28]

OK.. It is the Fuel pump that is not pumping the right presser.... But now there is no stock in S.A. I have to wait 10 to 15 days. :argh:

 

[Jerez]

out of order - New car should run like one - COMPLAIN COMPLAIN COMPLAIN-and Im suer youll get a new one

 

[dvst8]

Doesn't the new consumer act protect against that? That's really bad impression from a new BMW. What was the original KM on the clock when you bought it??

If it cannot be fixed then CPA will protect. Defective parts are covered under the Warranty or Motorplan.

As this is 1 component that is faulty and is covered by warranty/MP, the manufacturer is covered.

Its a k@k situation and would piss off any new car owner but unfortunatley there is not much that can be done.

Even worse is the fact that BMW do not guarantee "mobilty" while your car is being repaired. Some dealers offer a vehicle but its not guaranteed.

:thumbs:

 

[Mike1]

Seriously guys? :thumbdo:

Its a car, a mechanical vehicle with many many mechanical parts and things go wrong, be it at 400 000km or two weeks into ownership.

Complain complain will just screw up any relationship you had with your dealer, ask for a loan car (which they will give you) and let them fix it.

It happens, no need to request a new car etc - Obviously if it happens again then get upset but for now its not really the end of the world.

 

[SoulBladeZA]

Seriously guys? :thumbdo:

Its a car, a mechanical vehicle with many many mechanical parts and things go wrong, be it at 400 000km or two weeks into ownership.

Complain complain will just screw up any relationship you had with your dealer, ask for a loan car (which they will give you) and let them fix it.

It happens, no need to request a new car etc - Obviously if it happens again then get upset but for now its not really the end of the world.

Agreed, bladdy drama queens