My experience with Definitive Auto

jeff_denning

Active member
Before I start my blurb, let me just say that this forum is amazing. Everyone is always willing to help and jump in, add their advise on what should be done, pull up part numbers and do a fantastic job in helping.
The feedback and views on my maintenance thread has been astounding - so firstly, a HUGE thanks to everyone - too many people to name. You guys who know you are :praise::thumbs:

Here's my little (long!) story of ordering a clutch kit from Rolf & Mike.
For the guys who have been following my maintenance thread, you'll know this has been going on for ages now - well, finally the kit has arrived and is currently sitting at SMG waiting for fitment :) Planned for tomorrow. Woohoo!!

Now, to give a little insight into the whole situation. I ordered an OEM clutch through SMG and wanted it replaced. Turns out, a whole lot more is wrong than just the clutch. I got the news only a few hours after they'd taken my car apart.

Clutch is gone.
Flywheel is burnt.

Needs replacing, R17 000 for the flywheel through SMG. No can do there, already on a budget because of moving - and let's be honest here, that amount of money is a little excessive. ///M prices :blab:

We tried a few options, Mike got on board and made some suggestions. Turns out Rolf has an E60 M5 flywheel for sale and we figure it might fit. Already I'm impressed about these two guys. They aren't fixing it for me but still show as much excitement as I do on getting things sorted out.

The E60 flywheel wouldn't work after from research, but these two don't give up with the help. Rolf was flying to Germany later that week and offered to pick up the kit for me, talk about being properly awesome here. Through this entire process, we've all battled with logistics and legalities of what you can, can't take on a plane and how lame some courier companies can be.

So turns out Rolf has to swing some charm with the airlines, even sacrificing his sausage which he wanted to bring back. Long story short, we had to import the clutch kit as the flywheel alone weighs 30 odd kilo's - still need to add the clutch :argh:
Through-out this entire process of massive help, I'm always kept up to date and no matter how annoying I get with phone calls, emails and SMS'es Mike & Rolf keep their cool and sort things out properly.

I officially have my brand spanking new LuK clutch kit waiting on SMG to pop the goods into my M5.

Mike, Rolf. You guys have been truly amazing supporting me so much through this entire import process and will always be one of the (if not THE) top companies in the country. You guys have some true potential - I can see myself doing plenty more business with you and will have no quarrels dropping my hard earned cash on your desks and let you do the rest.

Definitive Auto are streaks ahead of the industry. If you need something, a tune, a detail, performance parts - stop looking and phone these chaps.

THANK YOU
:praise::praise::praise::praise::praise:

You can follow my maintenance thread here
http://www.bmwfanatics.co.za/showthread.php?tid=28134&pid=403147#pid403147
 

herr bmw

///Member
:thumbs::thumbs::thumbs::thumbs::thumbs::thumbs::thumbs:

also heard from coisman on sunday that he is happy with rolf:thumbs::thumbs:
 
P

Psymon69

Guest
Rolfs sausage will never been forgotten, RIP

But its the thought that counts:roflol:

Awesome that they helped you out!:thumbs::thumbs:

Saw your car there today in the corner full of dust. man it looks lonely...
 

bmwforlife

///Member
Fantastic Jeff

Let me be the first to say that Mike and Rolf and are that fascinating combination of passion and knowledge perfectly complemented by a passion for accuracy and excellence that is both awe inspiring and humbling .

Doing business with the two of them is always great and in fact I would go into business with them at the drop of a hat .

Monumental guys :praise::praise::praise::praise::praise::praise::praise::praise:
 

Raybimmer

New member
Good work Mike and Rolf , thanks for sharing the passion .:thumbs::thumbs:
Jeff , as you are the cause of a sausageless Rolf ......you are now indepted to giving Rolf some sausage ......:roflol::roflol: No !!!! that is not what I meant !!! :roflol::roflol:
 
M

Mike1

Guest
Good Morning Guys

Jeff, Thank you very much for taking the time to put together such a fantastic post.

It took a while, with several holdups but we finally got your clutch here and I cannot wait to see you back behind the wheel of your M5. :thumbs:

Thank you for the amazing support to those who have responded to this thread, we strive to offer a platform for the BMW Community which is honourable offering fantastic products and expertise to fellow fanatics and seeing a thread like this tells me we are valued within this community.

If you want to be happy like Jeff, you know who to email. :rollsmile:

Mike
 
D

Dippies

Guest
:thumbs::thumbs:

Keep up the Good work and thanks for all the OIL advice from you guys...
 

Smartiesman

///Member
Well done Rolf and Mike.
:thumbs:
Jeff, its feedback like yours that make them known for good work. Alot of times we tend to complain and complain, seldom do we recognize the good stuff that is done and make it known to others.
Good on you for that.
:thumbs::praise:
 
R

Rolf

Guest
Raybimmer said:
Good work Mike and Rolf , thanks for sharing the passion .:thumbs::thumbs:
Jeff , as you are the cause of a sausageless Rolf ......you are now indepted to giving Rolf some sausage ......:roflol::roflol: No !!!! that is not what I meant !!! :roflol::roflol:

You got THAT one wrong!!!

Mike is the "happy" one :biglol:


However... All I can say is: THANK YOU Jeff.... I am still blushed :idea:
 
M

Mike1

Guest
Rolf@promotec said:
Raybimmer said:
Good work Mike and Rolf , thanks for sharing the passion .:thumbs::thumbs:
Jeff , as you are the cause of a sausageless Rolf ......you are now indepted to giving Rolf some sausage ......:roflol::roflol: No !!!! that is not what I meant !!! :roflol::roflol:

You got THAT one wrong!!!

Mike is the "happy" one :biglol:

:roflol::roflol::roflol:
 
Top