I am very curious about no paint inspection with the PDI.
Somebody within the organization must be responsible for not getting the cars scratched, or at least noticing if something happens so new buyers can be informed.
I mean................this makes zero sense. and yes I'm being a little sarky, but it's nogal true boet..... no really.
" Oh yes Mr Smith I do understand your rear door on your one day old car has a fat dent in it, but it wasn't on the PDI list to check before we took your 100K cheque, so we just sold it like that and company policy says shit happens, so we just repair when you complain because it's not out fault, it was "probably" the factory and nobody told us, so now you get screwed"
Surely it is checked at some point otherwise that would be really silly for all involved?
For an automotive company not to know exactly what is going on with billions of Rands worth of new cars between the factory and the dealer is utter bull........ Somebody there KNOWS exactly what happened, and if they are keeping quiet, at least you want to know where and when which is actually quite do-able!
You guys need to talk more, have some meetings over the internet or print more reports or something.
@ Minimike, I'm just having you on btw just because, but I think I may be making a valid point I hope...no?
remember some are more emotional than others and the way they express it might come across as attacking you but they dont know how to actually control themselves - so if it ever happens - give them a drink or something to feel welcome talk...dont fight back. 
