Insurance not approving windscreen

[lebofa]

My Cx5 had to have its windscreen replaced recently. A Shatterprufe product was covered by my policy. It cost almost R10,000, according to the invoice to the insurer. Mazda SA told me that they approve windscreens that have been approved as complying with their required specs. This windscreen fitted seamlessly with all the electronics (light sensor, rain sensor, etc).

My advice would be to email BMW SA directly (so you have proof of reply) and ask them if the insurer fitting product X will invalidate your Motorplan. I highly doubt that the insurer will approve a sub standard product that would void your Motorplan.

Anecdotally, a mate at PG Glass told me that the Shaterprufe windscreens for F30 BMWs are actually thicker than the OEM ones...

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It wouldn't surprise me if the shatterprufe or one of their spin off brands manufacture the windscreen for the F30s. I'm not up to date but I'm assuming they're still made in SA... logistically it would make sense for them to use a local manufacturer.

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If it doesn't have BMW logo on it, I will not fit it on my F30:fencelook:

Hope you have your BMW branded Vaseline at the ready. While you're fitting rebranded Philips bulbs, lemforder suspension parts, SACHS and LUK clutches etc etc etc

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Don't deviate from the topic bro, we are talking about the windscreen here. No one is talking about the bulbs or clutches :dunnoanymore:

 

[Kimeran]

Yeah I don't think you should go through all the hassle with fitting another brand other than BMW. Not because BMW is superior, but because you'll be paranoid that BMW will show you the middle finger for any claims related to your windscreen fitment (sensors etc.)
Demand that you want the original BMW windscreen because of motorplan.
If they still refuse, tell them to contact BMWSA directly and give you written proof that your plan won't be affected in any way.

And yes, some dealerships and some BMWSA guys are looking for any stupid reason to deny a claim.

 

[DieselFan]

My Cx5 had to have its windscreen replaced recently. A Shatterprufe product was covered by my policy. It cost almost R10,000, according to the invoice to the insurer. Mazda SA told me that they approve windscreens that have been approved as complying with their required specs. This windscreen fitted seamlessly with all the electronics (light sensor, rain sensor, etc).

My advice would be to email BMW SA directly (so you have proof of reply) and ask them if the insurer fitting product X will invalidate your Motorplan. I highly doubt that the insurer will approve a sub standard product that would void your Motorplan.

Anecdotally, a mate at PG Glass told me that the Shaterprufe windscreens for F30 BMWs are actually thicker than the OEM ones...

Sent from my HUAWEI VNS-L22 using Tapatalk

It wouldn't surprise me if the shatterprufe or one of their spin off brands manufacture the windscreen for the F30s. I'm not up to date but I'm assuming they're still made in SA... logistically it would make sense for them to use a local manufacturer.

Sent from my SM-N950F using Tapatalk

If it doesn't have BMW logo on it, I will not fit it on my F30:fencelook:

Hope you have your BMW branded Vaseline at the ready. While you're fitting rebranded Philips bulbs, lemforder suspension parts, SACHS and LUK clutches etc etc etc

Sent from my SM-N950F using Tapatalk

Don't deviate from the topic bro, we are talking about the windscreen here. No one is talking about the bulbs or clutches :dunnoanymore:

We're talking about BMW rebranding products used on their vehicles...

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[peanut125i]

They tell me my car is too old for OE glass. They say that if I extended the Motorplan has nothing to do with them as far as they are concerned the car is over 5 years so out of warranty. They have at least agreed to fit a proper shatterpruf glass and not some knock off thing.

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[lebofa]

My Cx5 had to have its windscreen replaced recently. A Shatterprufe product was covered by my policy. It cost almost R10,000, according to the invoice to the insurer. Mazda SA told me that they approve windscreens that have been approved as complying with their required specs. This windscreen fitted seamlessly with all the electronics (light sensor, rain sensor, etc).

My advice would be to email BMW SA directly (so you have proof of reply) and ask them if the insurer fitting product X will invalidate your Motorplan. I highly doubt that the insurer will approve a sub standard product that would void your Motorplan.

Anecdotally, a mate at PG Glass told me that the Shaterprufe windscreens for F30 BMWs are actually thicker than the OEM ones...

Sent from my HUAWEI VNS-L22 using Tapatalk

It wouldn't surprise me if the shatterprufe or one of their spin off brands manufacture the windscreen for the F30s. I'm not up to date but I'm assuming they're still made in SA... logistically it would make sense for them to use a local manufacturer.

Sent from my SM-N950F using Tapatalk

If it doesn't have BMW logo on it, I will not fit it on my F30:fencelook:

Hope you have your BMW branded Vaseline at the ready. While you're fitting rebranded Philips bulbs, lemforder suspension parts, SACHS and LUK clutches etc etc etc

Sent from my SM-N950F using Tapatalk

Don't deviate from the topic bro, we are talking about the windscreen here. No one is talking about the bulbs or clutches :dunnoanymore:

We're talking about BMW rebranding products used on their vehicles...

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No we are not, please read the topic heading :dunnoanymore:

---

They tell me my car is too old for OE glass. They say that if I extended the Motorplan has nothing to do with them as far as they are concerned the car is over 5 years so out of warranty. They have at least agreed to fit a proper shatterpruf glass and not some knock off thing.

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Why not name and shame this insurance company? with my insurance they give you options with different excess to pay. OEM windscreen has the highest excess but at least you have a choice. I'm with miway and yes they never gave me any issues when replacing the windscreen last year. No stories about motor plan or any warranty which is none of their business

 

[SubLoaded]

They tell me my car is too old for OE glass. They say that if I extended the Motorplan has nothing to do with them as far as they are concerned the car is over 5 years so out of warranty. They have at least agreed to fit a proper shatterpruf glass and not some knock off thing.

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Your warranty has F All to do with them :fencelook:

 

[Nick]

Same words from Outsurance, the OEM e60 glass was cheaper than a shatterproof option in the end.

 

[Iceman12596]

They tell me my car is too old for OE glass. They say that if I extended the Motorplan has nothing to do with them as far as they are concerned the car is over 5 years so out of warranty. They have at least agreed to fit a proper shatterpruf glass and not some knock off thing.

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That's the problem with us South African's we don't complain and fight enough for what is ours and what we pay for.
Peanut, ultimately its your choice bud just glad you making some form of progress.

Personally i would not leave it there i would fight them tooth and nail to get an OE windscreen fitted, Is MP okay with fitting a shatterpruf ?

Also if you get into (GOD FORBID IT) and accident how confident are you after this that your insurance will come to the party and play ball bud ?

 

[peanut125i]

They tell me my car is too old for OE glass. They say that if I extended the Motorplan has nothing to do with them as far as they are concerned the car is over 5 years so out of warranty. They have at least agreed to fit a proper shatterpruf glass and not some knock off thing.

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That's the problem with us South African's we don't complain and fight enough for what is ours and what we pay for.
Peanut, ultimately its your choice bud just glad you making some form of progress.

Personally i would not leave it there i would fight them tooth and nail to get an OE windscreen fitted, Is MP okay with fitting a shatterpruf ?

Also if you get into (GOD FORBID IT) and accident how confident are you after this that your insurance will come to the party and play ball bud ?

After this experience I'm tempted to look for alternate insurance. So yeah I am a bit concerned regarding claims.

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[Yuben]

Who is the insurer?

It would be nice to know so that other fanatics are not subjected to the same ordeal...which ever way you look at it.

 

[zaleonardz]

Rule is simply this.

If your car is under warrantee or original maintenance plan, where the consequences of fitting a non original component will put you at risk of loosing your warrantee, the insurance has no choice but to fit an original, the same applies to second hand parts/pirate parts.

That said, its a piece of glass, all of the stuff is SABS approved, of high quality, and in an accident they will do their job.

If you do a pirate, you may not even have to claim, a windscreen on an F30 is almost 7k last time I looked, pirate can be had for like 1,500 installed,

If you do however have a heads up display, you must go for an original and your insurance has no choice.

 

[Jamil]

So I had the exact same story for my e46 about 2 years ago.
Pg glass said that they’d only fit a safevue because that’s what the insurance would cover.
Called the insurance broker and apparently they didn’t say any such thing.
Went back to pg and insisted on an original windscreen and if they have to, order it from the agent.
Also insisted to the insurance that I’d only accept an original.
It miraculously got approved and replaced.
I think pg is charging the insurers for an original and fitting the crutch.
I also think that the insurer might be happy fitting a cheaper windscreen, either way one of them was trying to rip me a new one.
Went to glasfit for my next claim.
No problems at all.
Don’t accept anything less than the original.

 

[peanut125i]

So I had the exact same story for my e46 about 2 years ago.
Pg glass said that they’d only fit a safevue because that’s what the insurance would cover.
Called the insurance broker and apparently they didn’t say any such thing.
Went back to pg and insisted on an original windscreen and if they have to, order it from the agent.
Also insisted to the insurance that I’d only accept an original.
It miraculously got approved and replaced.
I think pg is charging the insurers for an original and fitting the crutch.
I also think that the insurer might be happy fitting a cheaper windscreen, either way one of them was trying to rip me a new one.
Went to glasfit for my next claim.
No problems at all.
Don’t accept anything less than the original.

PG was cancelled yeah. Also going with glassfit.

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[Slant]

I know that sucks but if all else fail do not except anything less than a SABS approves screen. Those Chinese brands are rubbish. The generic SA manufactured ones are damn close to original.

 

[TurboLlew]

I would immediately start shopping for a new insurer after they replace your windscreen reading those comments.

Nothing wrong with genuine Shatterprufe IMHO

Benson/Grandmark etc. PLEASE RUN AWAY. They will chip, fit poorly, have 'waves' in them and in general will drive you nuts. I went through this kak on other cars. BMW windscreens can withstand alot (IMHO). I can take some pics of some chips on my windscreen from quite large impacts that are just tiny pits. I am convinced based on prior experiences that the same events would have caused major cracks on other brands.

Sela (underwritten by Hollard) has not given me issues fitting OEM. I do pay excess on the windscreen replacement.

 

[cOlDFuSiOn]

This is madness it is like saying if the car is in a crash they will send it to a backyard mechanic or if the engine needs to replaced they will fit a Toyota motor to your BMW... Because a motor is a motor :fencelook:

Whether on or off plan I'd then rather pay the 7k for something decent. I have had some impacts on my OEM screen thinking this is the end of it. Just a chip repair and all was sorted. These el-cheapo imports should not be fitted to a BMW My 2c.

 

[Rayzor]

I only ask for OEM Glass and never had any issues. Is it your insurer that told you they are not going to cover the glass or the fitment center?
When the fitment center calls to confirm my appointment i tell them that it has to be oem glass and they have no issues. As stated above, make sure the fitment center is not trying to rip you off.

 

[///Dees]

My Cx5 had to have its windscreen replaced recently. A Shatterprufe product was covered by my policy. It cost almost R10,000, according to the invoice to the insurer. Mazda SA told me that they approve windscreens that have been approved as complying with their required specs. This windscreen fitted seamlessly with all the electronics (light sensor, rain sensor, etc).

My advice would be to email BMW SA directly (so you have proof of reply) and ask them if the insurer fitting product X will invalidate your Motorplan. I highly doubt that the insurer will approve a sub standard product that would void your Motorplan.

Anecdotally, a mate at PG Glass told me that the Shaterprufe windscreens for F30 BMWs are actually thicker than the OEM ones...

Sent from my HUAWEI VNS-L22 using Tapatalk

It wouldn't surprise me if the shatterprufe or one of their spin off brands manufacture the windscreen for the F30s. I'm not up to date but I'm assuming they're still made in SA... logistically it would make sense for them to use a local manufacturer.

Sent from my SM-N950F using Tapatalk

I had a shatterproof windscreen installed on my F30 and the rain sensor never worked afterwards. The company came out and changed the gel on the sensor and it still never worked. I didn't get anywhere with them with mails being sent back and forth. I even tried to get BMW to look at it and they refused due to a non OEM windscreen.

 

[SubLoaded]

My Cx5 had to have its windscreen replaced recently. A Shatterprufe product was covered by my policy. It cost almost R10,000, according to the invoice to the insurer. Mazda SA told me that they approve windscreens that have been approved as complying with their required specs. This windscreen fitted seamlessly with all the electronics (light sensor, rain sensor, etc).

My advice would be to email BMW SA directly (so you have proof of reply) and ask them if the insurer fitting product X will invalidate your Motorplan. I highly doubt that the insurer will approve a sub standard product that would void your Motorplan.

Anecdotally, a mate at PG Glass told me that the Shaterprufe windscreens for F30 BMWs are actually thicker than the OEM ones...

Sent from my HUAWEI VNS-L22 using Tapatalk

It wouldn't surprise me if the shatterprufe or one of their spin off brands manufacture the windscreen for the F30s. I'm not up to date but I'm assuming they're still made in SA... logistically it would make sense for them to use a local manufacturer.

Sent from my SM-N950F using Tapatalk

I had a shatterproof windscreen installed on my F30 and the rain sensor never worked afterwards. The company came out and changed the gel on the sensor and it still never worked. I didn't get anywhere with them with mails being sent back and forth. I even tried to get BMW to look at it and they refused due to a non OEM windscreen.

Same issue with the Audi and rain sensor

 

[DieselFan]

My Cx5 had to have its windscreen replaced recently. A Shatterprufe product was covered by my policy. It cost almost R10,000, according to the invoice to the insurer. Mazda SA told me that they approve windscreens that have been approved as complying with their required specs. This windscreen fitted seamlessly with all the electronics (light sensor, rain sensor, etc).

My advice would be to email BMW SA directly (so you have proof of reply) and ask them if the insurer fitting product X will invalidate your Motorplan. I highly doubt that the insurer will approve a sub standard product that would void your Motorplan.

Anecdotally, a mate at PG Glass told me that the Shaterprufe windscreens for F30 BMWs are actually thicker than the OEM ones...

Sent from my HUAWEI VNS-L22 using Tapatalk

It wouldn't surprise me if the shatterprufe or one of their spin off brands manufacture the windscreen for the F30s. I'm not up to date but I'm assuming they're still made in SA... logistically it would make sense for them to use a local manufacturer.

Sent from my SM-N950F using Tapatalk

I had a shatterproof windscreen installed on my F30 and the rain sensor never worked afterwards. The company came out and changed the gel on the sensor and it still never worked. I didn't get anywhere with them with mails being sent back and forth. I even tried to get BMW to look at it and they refused due to a non OEM windscreen.

There's a difference between a shatterprufe and shatterproof. One being the brand and the other the technology.

Any glass being sold in this country would be shatterproof.

Oddly enough. PG Glass made a point of testing my rain sensor in front of me. Before and after fitment. Good practice to have.

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