So, the fun with the X3 continues...
I was checking out the Carly and wanted to see what was available in the new version of the app... only to find these codes:
So, seeing as the water pump was recently installed by BMW and has a Warranty, I thought let me check in with them to see what the issue is...
Below are the contents of the correspondence...
Message 1:
"Hi xxx,
I hope that you are keeping well?
Please see the attached. It looks like there are some issues with the new water pump. I am not sure if the error codes were cleared when the install was done?
The car is running fine, and there are no issues - other than the error codes which are persistent.
Can we please make a plan for the car to come in and be checked under the pump warranty? What day next week can we try?
Many thanks.
Regards,
Pete"
Response 1:
"What is your registration?"
Message 2: = Registration provided...
Response 2:
"So it is still showing Coolant pump faults?"
Message 3:
"Hi xxx,
Yes, it looks like it is showing no communication to the pump as you can see, but everything is working fine.
I am not sure if this is just a bad connection on the pump, or that the faults weren't cleared when the work was done, or if there is a problem with the actual pump?
The car is behaving just fine and there are no issues - other than these codes when you check them.
Make sense?
Pete"
Response 3:
"My foreman says the car will overheat if the water pump is faulty and those codes are not from a BMW approved machine they can be bogus faults and I can book you in so they can check but there will be diagnosis charge of R1800. Thank you"
Message 4:
"Hi xxx,
Let me just understand...
You want to charge R1,800 for a 5-10 minute check for something that was replaced and has a warranty on it? Is that correct?
You would rather that I ignore and leave it and possibly have a roadside failure on my holiday trip?
Is this what you are saying?
Regards,
Pete"
No further response as yet.
Am I being unreasonable - or is this just absolute sh*t service?
I am very annoyed at this interaction...
:dunnoanymore: