Dealerships and spares - sheesh!

[rick540]

I just lost it on the phone with Auto Helderberg, and then emailed BMW SA

I have over 10 items on order from Germany, for OVER SIX MONTHS now and I get told on the phone for like the 20th time "Blah Blah, Germany etc etc and we will find out and call you back"

They have never phoned me back...ever

I am so frikkin desparate for these parts, I'm standing here with my money in my hand and the dealer just ignores it. I'm not dissing the brand or anything, I just want my parts they said they would get for me.

What the Hell do I do now, nothing I do or say makes any difference whatsoever?

So frikkin unfair to be treated like this....really it's like driving some unknown brand with no support.

 

[wikk3d88]

six months? really? sounds like someone hasn't bothered actually placing the order with germany

can't you import directly?

 

[rick540]

six months? really? sounds like someone hasn't bothered actually placing the order with germany

can't you import directly?

Well they claim they did. Yes I can import but duties etc, cost works out more.

I any case they took my order in good faith, they could at least try sort it.

 

[Spy007]

did you speak to dealer principle?????
Pm me the details of who you spoke to?
Have a contact there

 

[jeff_denning]

Rick, I have some good contacts at SMG in Century City. Drop me a PM with the parts you need and I'll see if I can get something sorted.

I've ordered many parts through them and the most I've had to wait was 2 weeks for my poly bushings.

 

[pi328]

Well, I've been waiting a good month and a half for a sun visor ordered at SMG. According to realoem, there's 2 part numbers: a "cheapie" and a more expensive one. I somehow knew it had to be the more expensive one. They told me no, it's the cheaper one, ordered it, and yes, it was the wrong one. I gave it back to them and I'm still waiting for the right one ordered on 12 June. Sounds like there might be stock issues on the Germany side. *shrug* But yes, other than this, SMG has a good parts division.

 

[Raybimmer]

And BMW SA do not give a shit ......that is what is so bad about the whole story .
They do not answer e-mails .:thumbdo:

 

[Philip Foglar]

So frustrating!! Duties? Agents would have to pay this too surely? So shouldn't cost you any more if you import all this yourself...

 

[mo_s]

I say rant to the dealer principle..and throw in some threats..then c if they jack up...:nonono:

 

[calypso]

Rick, I have some good contacts at SMG in Century City. Drop me a PM with the parts you need and I'll see if I can get something sorted.

I've ordered many parts through them and the most I've had to wait was 2 weeks for my poly bushings.

Likewise I also have a very good relationship with the PE dealer. If you want me to check up on some parts just pop me a part number.

 

[rick540]

And as I expected, nobody called me back, will find the DP on Monday and be forced to throw a hissy fit.

 

[Doomsdaya]

can't you import directly?

If somebody can import parts for me, I'll be more then happy to support them...

 

[Nic_s]

And as I expected, nobody called me back, will find the DP on Monday and be forced to throw a hissy fit.

 

[MrZ]

service in this country is poor

 

[Jonny]

The only thing that will make them listen is if you throw a hissy with many F's & B's involved, trust me!! :argh:

 

[SP33DYV]

Why does one always have to get :argh: before anything happens? One always has to make a scene before anything gets done.:bangdesk:

 

[Adi]

ok, me have a good relationship with Auto Bavaria, and Pieter, who arranges and organises, some stuff ex Germany an d its here within 3-4 days! Rick540, let me know if I can help, maybe order via Pieter, and trhere is a system trick, that they need to do when ordering....!