Dealership is KAK!!!

[MFD 187]

lmao.


sorry to hear bud.

take it up with bmwSA

 

[P1000]

In the 3 months the car sat there, they replaced exhaust, fog lights, & a key(which had to go back twice to get right)... thats all.. in that time they also put a nice scratch in the bumper & had to get it resprayed...

What was wrong with the fog lights Andrew? My Dynamic is starting to show small hairline cracks in the lenses (not from stones or impact) seems like the crack from the heat off the globes... :dunno:

They thought the E60 is an amphibious vehicle and took it for some boating :mmm:
http://www.bmwfanatics.co.za/showthread.php?tid=14567

 

[andrewbuch]

In the 3 months the car sat there, they replaced exhaust, fog lights, & a key(which had to go back twice to get right)... thats all.. in that time they also put a nice scratch in the bumper & had to get it resprayed...

What was wrong with the fog lights Andrew? My Dynamic is starting to show small hairline cracks in the lenses (not from stones or impact) seems like the crack from the heat off the globes... :dunno:

They thought the E60 is an amphibious vehicle and took it for some boating :mmm:
http://www.bmwfanatics.co.za/showthread.php?tid=14567

SHOT P1000

Yip.. thats what happened... R50K later for exhaust.. R2.5K for fogs. R2.6K for keys(Dad refused to pay this) and the keys still only work if you 30cm away from car

 

[Mamba]

ooh no, another story of poor service...

Do contact BMW SA but do not expect to much feedback...

If you need BMW SA contact info I will post it here for you

 

[ryanetz]

PLEASE PLEASE PLEASE supply me with the details

 

[Mamba]

For what it is worth, the CEO email address, dont expect him to answer or even acknowledge your mail:
[email protected]

And the technical manager of BMW SA:
Mr Rob Gearing
Technical Manager
Phone: +27-12-522-2739
mailto: [email protected]

Please do join my facebook page which I started after advise from the guys on this forum although not many people are prepared to join or post...:dunno:

 

[BMW M]

In the 3 months the car sat there, they replaced exhaust, fog lights, & a key(which had to go back twice to get right)... thats all.. in that time they also put a nice scratch in the bumper & had to get it resprayed...

What was wrong with the fog lights Andrew? My Dynamic is starting to show small hairline cracks in the lenses (not from stones or impact) seems like the crack from the heat off the globes... :dunno:

They thought the E60 is an amphibious vehicle and took it for some boating :mmm:
http://www.bmwfanatics.co.za/showthread.php?tid=14567

SHOT P1000

Yip.. thats what happened... R50K later for exhaust.. R2.5K for fogs. R2.6K for keys(Dad refused to pay this) and the keys still only work if you 30cm away from car

Sings: 'We all live in a BM submarine, a BM submarine, a BM submarine...'

 

[ryanetz]

Thanks Mamba. I would love to join but im not on facebook.

 

[ryanetz]

Thanks Mamba. I would love to join but im not on facebook.

 

[novio]

dude....

just in case you wana take it to another dealership....avoid the Bryanston one as well.

Ive been there and got a verbal quotation of 2k odd for some brake pads....so booked the car in.....then they call and quote me 9k with shocks. I say no thank you and walked away 600 bucks less just for the inspection. Oh, and they charge you for washing the car :cursin:

If I were in your shoes, just walk in there randomly without any meetings booked, ask to see the manager, go into his office and bring him back down to earth.....HARD.

In my opinion, its not enough anymore to only get your car fixed after such an ordeal. Someone somewhere has to be held responsible and BMW dealerships need to learn that.

Without fail, every time I have been to a dealership I always get disappointed. Their service is absolute bull s**t.

 

[Mamba]

dude....

just in case you wana take it to another dealership....avoid the Bryanston one as well.

Ive been there and got a verbal quotation of 2k odd for some brake pads....so booked the car in.....then they call and quote me 9k with shocks. I say no thank you and walked away 600 bucks less just for the inspection. Oh, and they charge you for washing the car :cursin:

If I were in your shoes, just walk in there randomly without any meetings booked, ask to see the manager, go into his office and bring him back down to earth.....HARD.

In my opinion, its not enough anymore to only get your car fixed after such an ordeal. Someone somewhere has to be held responsible and BMW dealerships need to learn that.

Without fail, every time I have been to a dealership I always get disappointed. Their service is absolute bull s**t.

+1

 

[ryanetz]

dude....

just in case you wana take it to another dealership....avoid the Bryanston one as well.

Ive been there and got a verbal quotation of 2k odd for some brake pads....so booked the car in.....then they call and quote me 9k with shocks. I say no thank you and walked away 600 bucks less just for the inspection. Oh, and they charge you for washing the car :cursin:

If I were in your shoes, just walk in there randomly without any meetings booked, ask to see the manager, go into his office and bring him back down to earth.....HARD.

In my opinion, its not enough anymore to only get your car fixed after such an ordeal. Someone somewhere has to be held responsible and BMW dealerships need to learn that.

Without fail, every time I have been to a dealership I always get disappointed. Their service is absolute bull s**t.

AND BMW CHARGE ABOUT R87 FOR A CAR WASH

 

[BMW M]

AND BMW CHARGE ABOUT R87 FOR A CAR WASH

If you have MP, even that gets charged for towards it...

 

[ryanetz]

i know, it is sick.......


STEALERSHIPS!!!!!!!!!!!!!

 

[ryanetz]

i know, it is sick.......


STEALERSHIPS!!!!!!!!!!!!!

 

[xcalibur]

I would kick their asses!!! WTF!! This is a premium brand with a premium price, if I want that kind of service I'll go and buy a Ford or Toyota...

I can honestly say I received far better service from Ford than BMW. I expected the opposite.

Maybe we should start documenting bad service from BMW dealerships and send BMW SA a monthly "How bad your service sucked this month" letter.

 

[andrewbuch]

For what it is worth, the CEO email address, dont expect him to answer or even acknowledge your mail:
[email protected]

And the technical manager of BMW SA:
Mr Rob Gearing
Technical Manager
Phone: +27-12-522-2739
mailto: [email protected]

Please do join my facebook page which I started after advise from the guys on this forum although not many people are prepared to join or post...:dunno:

If they do not acknowledge your email.. start sending daily emails for a while... then after a few days if still nothing.. start sending hourly.. and so on

 

[BMW M]

For what it is worth, the CEO email address, dont expect him to answer or even acknowledge your mail:
[email protected]

And the technical manager of BMW SA:
Mr Rob Gearing
Technical Manager
Phone: +27-12-522-2739
mailto: [email protected]

Please do join my facebook page which I started after advise from the guys on this forum although not many people are prepared to join or post...:dunno:

If they do not acknowledge your email.. start sending daily emails for a while... then after a few days if still nothing.. start sending hourly.. and so on

If you do that, they will simply blacklist your email adress as spam on their email server.

 

[andrewbuch]

True.. but hopefully will get annoyed first.. then you sign up for another gmail account & do it again

 

[Onyx]

For what it is worth, the CEO email address, dont expect him to answer or even acknowledge your mail:
[email protected]

And the technical manager of BMW SA:
Mr Rob Gearing
Technical Manager
Phone: +27-12-522-2739
mailto: [email protected]

Please do join my facebook page which I started after advise from the guys on this forum although not many people are prepared to join or post...:dunno:

If they do not acknowledge your email.. start sending daily emails for a while... then after a few days if still nothing.. start sending hourly.. and so on

and then make use of hellopeter.com, facebook, twitter etc etc etc! :wave: