DRCraig
Well-known member
How are things fanatics?
Just blowing off some steam after an on-going battle with BMW CENTURY CITY who have serviced my cars for 5 years.
Some background:
My wife's F30 320d was booked in on November 25th for an oil service. I decided to let the car be washed post-service as I didn't have time to get to that. Also, the following day, I had to go away on a work trip for 3 weeks. So, giving my wife a clean, serviced car for her commute was a priority.
Fast forward to December 14th, typical car wash Saturday, opening the hood and seeing the engine bay cover broken, I knew it had been broken by either a workshop technician or someone in the washbay. My wife knows the iDrive system quite well and can navigate to check the car's vitals. No need for her to open the bonnet- checked and ruled out!
Immediately notified the service consultant and bmw customer care. The following week a case was opened and guess what? They don't have enough evidence to suggest that the engine cover was broken during the car's time there. Apparently an engine cover does not need removing to perform an oil service. Yes, I know, but still.
I then asked them for a pre-inspection report or cctv footage pointed to that particular workstation. Nothing provided. On this basis, customer service suggested that they contribute 50% towards the replacement part which is a staggering R4400. I obviously declined their proposal. I then further suggested buying the replacement part from BEELINE SPARES/Goldwagen, but they insisted that it should be bought from them for the 50% discount to be applied. That was the last straw.
Today, I lodged a formal complaint with MIOSA and awaiting the outcome.
Note that this wasn't the first time I got one of my cars back with a defect or just something off after work was carried out by the their workshop. Prior to this, on my E90 320d, I had some loose wires in the engine bay after some repairs was done on the car by them. The dealership used, unsurprisingly, the same tactics in saying: "Loosening up those particular wires are not required to perform out the scheduled work."
Just cautioning fanatics to do their own pre-inspection (video-illustration and sound) thoroughly before taking their cars in.
For future services/repair work, BMW Cape Town City or Tygervalley?
Any advice going forward? Will be highly appreciated.
Cheers vir eers
Just blowing off some steam after an on-going battle with BMW CENTURY CITY who have serviced my cars for 5 years.
Some background:
My wife's F30 320d was booked in on November 25th for an oil service. I decided to let the car be washed post-service as I didn't have time to get to that. Also, the following day, I had to go away on a work trip for 3 weeks. So, giving my wife a clean, serviced car for her commute was a priority.
Fast forward to December 14th, typical car wash Saturday, opening the hood and seeing the engine bay cover broken, I knew it had been broken by either a workshop technician or someone in the washbay. My wife knows the iDrive system quite well and can navigate to check the car's vitals. No need for her to open the bonnet- checked and ruled out!
Immediately notified the service consultant and bmw customer care. The following week a case was opened and guess what? They don't have enough evidence to suggest that the engine cover was broken during the car's time there. Apparently an engine cover does not need removing to perform an oil service. Yes, I know, but still.
I then asked them for a pre-inspection report or cctv footage pointed to that particular workstation. Nothing provided. On this basis, customer service suggested that they contribute 50% towards the replacement part which is a staggering R4400. I obviously declined their proposal. I then further suggested buying the replacement part from BEELINE SPARES/Goldwagen, but they insisted that it should be bought from them for the 50% discount to be applied. That was the last straw.
Today, I lodged a formal complaint with MIOSA and awaiting the outcome.
Note that this wasn't the first time I got one of my cars back with a defect or just something off after work was carried out by the their workshop. Prior to this, on my E90 320d, I had some loose wires in the engine bay after some repairs was done on the car by them. The dealership used, unsurprisingly, the same tactics in saying: "Loosening up those particular wires are not required to perform out the scheduled work."
Just cautioning fanatics to do their own pre-inspection (video-illustration and sound) thoroughly before taking their cars in.
For future services/repair work, BMW Cape Town City or Tygervalley?
Any advice going forward? Will be highly appreciated.
Cheers vir eers
