BMWSA complaints email?

[TOOFAST MP]

I was susprised today I contacted Bmws customer care at Bmw SA. And forwarded the e mails that I have sent to the Dealer Principle and workshop manager at Pinnacle Bmw requesting a quote for a oil service or a estamate of what it would cost on. The F10 , within a hour Bmw Sa customer care mailed me back saying they had contacted Pinnacle and gave me a estamate I was quite impressed with the head office that's good service from bmw Sa but as pinnacle don't give a toss anymore I am going to use bmw middelburg they where very helpfull on the phone today

 

[PRZA74]

I wonder if there are "lurkers" from BMW themselves on this site?

Maybe we do a little vote of confidence here to let them know if they have lost our market share?

If the perceived service levels ever do change for the better I will go into a showroom and buy a new one, but for now I refuse to buy a new car from you nor will I use your dealer service. Because for now your dealer image in general is providing me with some awesome late model BMW cars really, really cheaply.

So would you guys buy a new one?

1) Rick540 - No

Oh yes there are and I was threatened by a bmw workshop Foreman. And warned by a Fanatics administrator. So be careful and as they say trust no one

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i wont either, they have this whole "holier than thow" attitude and its pisses me off no end. sad coz i love the brand but cant stand the representatives.

i worked for honda and ill let you know that they are very customer orientated and handle complaints very fast 99% of the time.

so what happened?

honda,you must be joking,to get the bike section,you have to go through the car section,so decided to take a look at there cars,not one salesmen helped me,so went over to the bikes and quads,same there,eventually bought a quad cash and took it home,road it and then after 200hrs have to take back for service,over a r1000 later loaded on the bakkie and off home,by the time i got home back of bakkie was full of oil,bolt loose,phoned,was told to just fill it up.

also they were suppose to give me paper work with the bike in case i wanted to go over the border,only found this out last year,when the new owner wanted it,took nearly a year to get,eventually went to another dealer and got it in ten minutes off there system.

honda is a good brand brought down by bad attitude people that work there.

and i think this is any brand,the best service ive got out of all the dealers ive dealt with,is where my wife takes here nissan in centurion,

I cant agree more. Its not the brand but certain Individuals that work for them that cause all this. They don' t care attitude. Yes you do get customers that are chancers and impatient, etc. But not everybody is like that and that is what they should teach their employers. (Human relations, conflict management).

Reality is also afirmative action is a big cause of this. Its been 20 years now and it should be about who is the best for the job no matter what race or religion. The employee who realy stuff up never gets fired because he uses the protective magic word racism.

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:bangdesk:good day Gents i had n 1 series bmw that i bought for my wife endless shit more in the bmw garage than in my own then i trade it in for n 3 series i have had the car 4 months now and its already starting to give shit and both were pre-owned so i agree its not the car thats shit its the service we are getting from maintenace side,if i must tel you the storie on the 1 series you will kak yourselfs but ya we dont know whos on this site so id rather leave it as be.you know what let me just give you something 8 months of visiting the bmw garage to sort out the problem then one day they call the Maintenace supervisor young guy he looks at the car 2sec he say i can c what is the problem earth strap missing!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 8 ******* months up and down and this guy picks it up in 2sec mmmmmmmm .SORRY FOR #$%^% WORDS

Welcome to the forum.
Sorry to hear about the experience.

You are welcome to name and shame the dealership here, as you shouldn't be bothered who is on the site. **** service is **** service.

Also, can we please request some punctuation in your posts. Not a lot.
Just enough to figure out whats going on.

Tell us which dealership and the story, you may be surprised to find someone here may be able to help you.

:biglol:

That's what I did on this forum and low and behold I got phoned on my private cell after working hours by the workshop foreman threatening me and an hour later my post was removed because I used and shamed his name. So be careful what you say. I am forbidden to mention his name on this site again. All I can say it was at SMG Cape Town. Since then I have never gone back there and I got rid of the car they sold me after endless problems.

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It's funny u should mention SMG Cape Town. A few years back I had an X5 with a suspension problem. It took them a month and still they couldn't sort it out. When u phoned to speak to foreman u were referred to technician and then technician would refer u to the foreman. And so it went....So in the end I told them to just give me my vehicle...fixed or not!!
When I got it, I took it BMW Paarlberg. 1 week and they sorted it out good as new!!
I dealt with one person only, the w/shop manager, and he knew exactly what was going on at all times.
Like some of the previous posts say, it takes only one bad experience for a dealership to lose clients, yet they do not seem to care about that.