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Read the WELCOME ALL BMWFANATICS post.
BMWSA complaints email?
- Thread starter Cole
- Start date
Caddy101
Active member
Most companies don't care much about problems, until the CEO sees it in the financial statements and the board decides its time for heads to roll. even when that time comes, they won't know where to start looking for the problem, they are just gonna look at their competition and decide that everybody is buying a Merc/Audi/Volvo because "xyz"...
A lot of people in management positions don't realise that complaints management is a huge deal. they just see it as customers being difficult
A lot of people in management positions don't realise that complaints management is a huge deal. they just see it as customers being difficult
racing snake
New member
i wont either, they have this whole "holier than thow" attitude and its pisses me off no end. sad coz i love the brand but cant stand the representatives.
i worked for honda and ill let you know that they are very customer orientated and handle complaints very fast 99% of the time.
so what happened?
i worked for honda and ill let you know that they are very customer orientated and handle complaints very fast 99% of the time.
so what happened?
racing snake said:
honda,you must be joking,to get the bike section,you have to go through the car section,so decided to take a look at there cars,not one salesmen helped me,so went over to the bikes and quads,same there,eventually bought a quad cash and took it home,road it and then after 200hrs have to take back for service,over a r1000 later loaded on the bakkie and off home,by the time i got home back of bakkie was full of oil,bolt loose,phoned,was told to just fill it up.
also they were suppose to give me paper work with the bike in case i wanted to go over the border,only found this out last year,when the new owner wanted it,took nearly a year to get,eventually went to another dealer and got it in ten minutes off there system.
honda is a good brand brought down by bad attitude people that work there.
and i think this is any brand,the best service ive got out of all the dealers ive dealt with,is where my wife takes here nissan in centurion,
nicwes
///Member
I am also in serious need to get my complaint to someone higher up..
My problem is R40 000, 3.5 months, and a set of new problems, other than what it went in for.
When I call BMW customer line the lady gets defensive and, not in the exact words, calls me a liar. Defends BMW to the death, which I understand, but at least log my problem and follow up on it. Instead she refuses to do anything. I am sick and tires of BMW SA
My problem is R40 000, 3.5 months, and a set of new problems, other than what it went in for.
When I call BMW customer line the lady gets defensive and, not in the exact words, calls me a liar. Defends BMW to the death, which I understand, but at least log my problem and follow up on it. Instead she refuses to do anything. I am sick and tires of BMW SA
rudi bosch
New member
:bangdesk:good day Gents i had n 1 series bmw that i bought for my wife endless shit more in the bmw garage than in my own then i trade it in for n 3 series i have had the car 4 months now and its already starting to give shit and both were pre-owned so i agree its not the car thats shit its the service we are getting from maintenace side,if i must tel you the storie on the 1 series you will kak yourselfs but ya we dont know whos on this site so id rather leave it as be.you know what let me just give you something 8 months of visiting the bmw garage to sort out the problem then one day they call the Maintenace supervisor young guy he looks at the car 2sec he say i can c what is the problem earth strap missing!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 8 ******* months up and down and this guy picks it up in 2sec mmmmmmmm .SORRY FOR #$%^% WORDS
* edited by mod
* edited by mod
Nastaliq
Well-known member
rudi bosch said:
Welcome to the forum.
Sorry to hear about the experience.
You are welcome to name and shame the dealership here, as you shouldn't be bothered who is on the site. **** service is **** service.
Also, can we please request some punctuation in your posts. Not a lot.
Just enough to figure out whats going on.
Tell us which dealership and the story, you may be surprised to find someone here may be able to help you.
*edited by mod
Iceman007
Active member
rick540 said:
Oh yes there are and I was threatened by a bmw workshop Foreman. And warned by a Fanatics administrator. So be careful and as they say trust no one
herr bmw said:
I cant agree more. Its not the brand but certain Individuals that work for them that cause all this. They don' t care attitude. Yes you do get customers that are chancers and impatient, etc. But not everybody is like that and that is what they should teach their employers. (Human relations, conflict management).
Reality is also afirmative action is a big cause of this. Its been 20 years now and it should be about who is the best for the job no matter what race or religion. The employee who realy stuff up never gets fired because he uses the protective magic word racism.
Nastaliq said:
:biglol:
That's what I did on this forum and low and behold I got phoned on my private cell after working hours by the workshop foreman threatening me and an hour later my post was removed because I used and shamed his name. So be careful what you say. I am forbidden to mention his name on this site again. All I can say it was at SMG Cape Town. Since then I have never gone back there and I got rid of the car they sold me after endless problems.
TOOFAST MP
New member
I dont know where I am going to service my car also I sent a mail to the services manager at Pinnacle Bmw asking advice about extending the motorplan and what he thought , I got a response immediately from him ,a week ago I sent another requesting a estimite /quote for a oil service as no other work is required on I drive and I dont want to extend the motorplan and it is finished now and i wanted to come through from nelspruit as i had no faith in Eastview bmw from the past expirience i have recived there, its my fault i have to pay now because I did not bring the car in and pay R2500 for inspection to get motorplan for another 1000km that was left after I drove 2k from when I got the car on 97000km , it dident make any sense to me to pay this for 1000km and a service when the car had full history and is 100%, im shure if the service manager was not there I would have got a out of office reply , its quite dissapointing as I have had great service the last two times I serviced other cars there I think ill try again during the week:nonono:
