BMW SA's finding on a brand new M135i

[Chavoos]

:argh:

We are victims of crap service is South Africa,
I say,
-demand a replacement ,
-report it to the media , specifically 702 and Carte Blanche
-get an attorney to threaten them with the CPA.

Extract from CPA:
Consumer’s right to choose or examine goods
18. (1) Despite any statement or notice to the contrary, a consumer is not responsible
for any loss or damage to any goods displayed by a supplier, unless the loss or damage
results from action by the consumer amounting to gross negligence or recklessness,
malicious behaviour or criminal conduct.
(2) If any goods are displayed in or sold from open stock, the consumer has the right
to select or reject any particular item from that stock before completing the transaction.
(3) If the consumer has agreed to purchase goods solely on the basis of a description
or sample, or both, provided by the supplier, the goods delivered to the consumer must
in all material respects and characteristics correspond to that which an ordinary alert
consumer would have been entitled to expect based on the description or on a reasonable
examination of the sample, as the case may be.
(4) If a supply of goods is by sample, as well as by description, it is not sufficient that
any of the goods correspond with the sample if the goods do not also correspond with the
description.

 

[herr bmw]

go back to the dealer,tell them you want your old car back and you want this deal cancelled.


did you finance through bmw or another bank?

 

[Mike1]

Shocking, and this is not a BMW problem, its across the board.

I refer you to the report I did on a MK6 GTI and the response from VW was identical, he got a new car after some serious threats.

Mike

 

[herr bmw]

please pm me your e-mail address,so as i can e-mail you the pictures i took today.

 

[Pr0PheT]

what a load of utter BS ... :yuck:

I hope you win the lotto, then you can drive the car through the dealership window and tell them to keep it ...

plz tell me you have emailed Bodo Donauer ? Make references that the media will be involved if you are not given a replacement vehicle ...

 

[Iceman007]

:thumbdo:

Oh No not the BMW pannel shop. Mine is going back on monday for a small dent they fixed and a scratch on the bumper, and they could not even match that. the 2 dents they fixed the clear coat has small holes(fish eyes they call them) because the surface was not clean. they also nicked the bumper after they sprayed it and just fitted it like that.
:thumbdo:

But I dont give up and ill let them do it till they get it right and I will claim my right to a loan car.

That car you bought i wont call it New. Imagine you want to sell it or trade it in again and they see all these repairs on MP
:thumbdo:
There goes you money.

Go to the dealer and give your keys to them and give them 24 HRS to respond. then you go the leagal way. I promise you will win if you got all those repairs they want to do on MP.

BMW :argh:

My friend baught an IX35 last year and also had paint and mechanical hassels. after 2 weeks of empty promises and a meesed up spray job he drove the car there and gave them the keys and intentions of what he is going to do. Options they had was New replacement car with in an acceptable time or his money back.

:thumbs:
He won and got a Brand New IX35 with 0km on the clock. Note the other IX35 had about 4000km on already for he went to PE and back in that time but thats thier problem for not responding.

DO NOT LET THEM BULLY YOU !!!

YOU HAVE RIGHTS!!!

Yes I know its alot of effort/hassels but in the long Run its going to be wurth it and you know it. BMW are relying on luck and hope you leave it because of all the hassels. As soon as they see you going the whole 9 yards then your New Car will go on Order.

---

We need to assist people like this. Any Laywers that can help with a letter?

Remember BMW is playing for time. I can se them already- O
"Oh no Sir your bumper has a small stone chip its your fault". Dont fall for thie promises. Tell them from now on you want everything in writing/e-mail (evidance)

 

[herr bmw]

sent you mail:thumbs:

 

[prospect]

This is unacceptable! What are you going to do about it? The ball is on your court and I think you should give the car back.

 

[Sabretooth tiger]

Bro after seeing the car myself, I say give them hell. Start on their FB page, go to the media. Whetever you can.

 

[Josh-ZN]

i agree. i wouldnt hang on to the car. take it back to them hand them the keys and give an ultimatum. if not met, then go legal.

 

[Bayn46]

You really should name the dealership. They obviously don't deserve our business if they are treating you this way. Maybe it's not their fault, but they aren't even trying to go the extra mile.

Sent from my HTC One X using Tapatalk 2

 

[Nastaliq]

I don't understand why the OP wants to send everyone on here pictures of the defective car. It doesn't make a difference what everyone else here thinks dude. You paid the money, if you are not happy with your purchase, you must ensure bmw does right by you.

This will not happen without noise and screaming, the forum has already provided you with the details of the contact people to help get this sorted, also, you are protected by the CPA. So no use telling us how useless BMW SA are, you need to tell them.

Additionally, I don't understand why you are reluctant to name the dealership on here. Shit service is shit service. Tell us which dealerships so we can also talk with our money. A forum means nothing if we cannot stand together on issues like this and let the dealership feel the pain, when we walk away to other dealerships for new purchases and service related expenses.

 

[SoulBladeZA]

Look, it's clearly a car that was in a rather large accident(s) before delivery took place.

Fuck them up ese.

On the M Performance not displaying, isn't that an easy software fix? And the ///M footrest, mine also doesn't have one... should we cause a stink?

 

[Iceman007]

:fencelook:

Any Update?

This thread is a very good lesson for us all that want to buy a New Car. Before they get you to sing the papers you tell the sales person No! I first want to inspect the Car No matter what they say. Lesson number 2, make sure you inspect the car on the show room floor because Fluorescent light will show colour differences much easier. Well drive it around the block and if it’s not right then give it back as same day return. Don’t and I repeat wait for their empty promises. After all you are paying allot of money and as we can see we cannot rely on their quality check so we have to do it our self. Always collect your car in the morning even if you have to wait an extra day.

Just some advice

 

[$nivz330d$]

ja when i told you dont buy from them you did listen.......:nonono:

give me a call when you have a chance we can take it to our panelshop and ask them to have a look at it and take it from there.

you should have bought the car from me and you wudnt have had all this problems but you my bra il help you out.

let me know bro.

sweet:thumbs:

 

[Twincam Shark]

You can also go to the dealer principal and complain.

 

[Nic_s]

Do what Chris does when you going to buy a new car. Skip to 3min.
[video=youtube]

 

[AshG108]

dont leave it mn, i hope you come right, this is BULL!!!

---

ja when i told you dont buy from them you did listen.......:nonono:

give me a call when you have a chance we can take it to our panelshop and ask them to have a look at it and take it from there.

you should have bought the car from me and you wudnt have had all this problems but you my bra il help you out.

let me know bro.

sweet:thumbs:

Are you in new cars or used? bru! i need a diesel, and my budget isnt very open, hows your stock?

pm me please, seriously looking for a diesel

 

[meng4n1to]

Are you sure the car wasn't crashed and now someone is blaming BMW after a cheap repair?

Find this very hard to believe.

 

[Nic_s]

Are you sure the car wasn't crashed and now someone is blaming BMW after a cheap repair?

Find this very hard to believe.

You shouldn't. I've heard of miss matching panels on new cars before and it was not just BMW. Sometimes cars get scratched when they get loaded or unloaded or even when being driven around the lot.

I don't this is that hard to believe... especially here in SA when you look at how many people have endless service problems.