BMW PUMA Ticket

[VinnyJ]

Hi Everyone

Does anyone know what a PUMA ticket by BMW is?
I took my car in yesterday for a rattling noise on the front left. I got a call this morning from the service adviser. She basically told me that they replaced few parts on the car, however the noise is still there.

They have now opened a PUMA ticket with BMW Germany.

Thanks,
Vinny

 

[Iceman12596]

Ask John Lodder

 

[akash]

I believe its to get authorization to remove some components for further investigation

 

[VinnyJ]

Ask John Lodder

I dealt with John yesterday. Extremely helpful and friendly guy. He arranged for me to meet him yesterday and have my car booked in.
He is not in today, hence the service adviser called me.

 

[325iSmk2]

PuMA (acronym for Problem und Mebnahmenmanagement After sales) is an international BMW problem solutions management database. It basically means that the technician has tried the usual fault finding methods, applied the recommended fixes yet the problem still persists, so he's sort of "phoning a friend" - requesting assistance and looking if similar problems have been investigated and solved elsewhere. For warranty claims the authorizations must also be handled via PuMA, for obvious purposes.

 

[JENICH]

PuMA (acronym for Problem und Mebnahmenmanagement After sales) is an international BMW problem solutions management database. It basically means that the technician has tried the usual fault finding methods, applied the recommended fixes yet the problem still persists, so he's sort of "phoning a friend" - requesting assistance and looking if similar problems have been investigated and solved elsewhere. For warranty claims the authorizations must also be handled via PuMA, for obvious purposes.

Thats kinda what it is all about.
Basically a case (problem) is logged on the BMW system

 

[Bernard///M3]

Here I thought you getting a pair of Shoes:rollsmile:

 

[CliftonH]

Here I thought you getting a pair of Shoes:rollsmile:

LOL, Me too, :roflol:

 

[VinnyJ]

Ok prior to opening the PUMA ticket, they found the following wrong and replaced.

We have found two things, on the left front shock we found a transport spacer still in the vehicle and the rubber boot around the shock is torn. We removed the spacer and the noise is unfortunately still there but suspect that the mounting could have been damaged by the spacer.

however the noise was still there hence the ticket was logged.
Go a call this morning, and they told me that BMW instructed them to replace the steering rack. hopefully that fixes the issue.

Big ups to John and Leo Haese Pretoria for all the assistance and keeping me up to date. these guys are awesome.
Hope to get the car back tomorrow

raise:raise:

---

Here I thought you getting a pair of Shoes:rollsmile:

LOL, Me too, :roflol:

was hoping i get a pair, since i'm left without any wheels

:roflol::roflol:

 

[325iSmk2]

We have found two things, on the left front shock we found a transport spacer still in the vehicle and the rubber boot around the shock is torn. We removed the spacer and the noise is unfortunately still there but suspect that the mounting could have been damaged by the spacer.

Shocking. They should fire whomever did the PDI on that car.