BMW in Trouble

[Yulz9081]

As much as some of the BMW stealers give pathetic service and I've only found 2 in Durban that are really exceptional and contribute to your love of the brand, nothing will ever come close to the bottom of the barrel, blood sucking, motherfckers that is GM :bangdesk::argh:
I will never buy any other brand but BMW for my daily and weekend vehicles until I can afford the exotics.
Fck BMW's worst dealer is heavenly compared to some of these other lower end brands.

 

[Mamba]

Hellas .... :fencelook: :=):

I was thinking..."Yet the guy still bought a new BMW X1"

So much for hating on bmw...does not make sense

I bought another BMW because I like the brand, this love for BMW has nothing to do with the poor service offered by dealers and the bad attitude of BMW SA to attend to problems

I agree Yuvan - He now cocks up the entire brand name when one branch/outlet gave him shit service.

Emotions obviously got the better of him

Emotions does take over when you pay hard earned money and BMW SA ignore you or come up with some ridiculous reason for whatever damage, do yourself a favour and read on BMW SA facebook page about a guy with a low kilometre BMW bike and the excuses BMW SA supplied for the rusting of his bike frame. This total inability to understand or even investigate properly before you attack the customer is what get emotions going, trust me I was there, I was also told the most incredible bullshit stories to try and put me off, even after I presented them with hard evidence.

A post to BMW SA's facebook page should get things rolling ... never under-estimate the power of social networking :nonono:

This pic was posted on BMW SA site but was removed the same day...




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[CyberMatix]

I know I'm very much in the minority, but I will simply not buy another BMW in my life, after being a BMW driver/owner for 15 years.

I love the brand, the engineering and styling, but even more than just getting incredibly shit service from BMW-SA, I also just feel personally insulted that they take me for a fool, and then get away with it, laughing all the way to the bank with my money.

 

[Peter@AEW]

BMW are certainly the better of a bad bunch.

However what we often times overlook is the driving styles of various individuals.

I certainly cannot get better than 15000km on my rear tyres and about 20000km on a set of front brake pads yet my wife will get 60000km on rear tyres and roughly 50000km on brake pads.

I am not so sure that all complaints levied against manufacturers are justified although would back most levied against dealerships as they no longer have the expertise to service modern day complicated cars.

Just as an aside guess how many mechanics a very large BMW dealership will have that can overhaul a motor. Say a dealership that can do 100 cars in a day.

 

[m0lt3n]

who remembers the guy with the isuzu that snapped the chassis going through a dip? he also had his bakkie full of stickers,worst 4x4xfar i think was his slogan. he was even on the news...

whatever happened to his case?

mechanics that can overhaul a motor...i would guess it depends on how old a dealership is whether they have even one...

 

[Philip Foglar]

who remembers the guy with the isuzu that snapped the chassis going through a dip? he also had his bakkie full of stickers,worst 4x4xfar i think was his slogan. he was even on the news...

whatever happened to his case?

mechanics that can overhaul a motor...i would guess it depends on how old a dealership is whether they have even one...

I remember that!! The chassis steel was apparently thinner that the specified thickness allowing for it to be weaker than required - probably loaded something heavy too close to the tailgate causing more metal fatigue!! But as far as I know this was a relatively isolated case...

 

[zaleonardz]

Ya... about this...

If you rear the words, "motorplan worth shit" then something odd is going on.

Dealers WANT to do motorplan work, they get paid for it, so why the hell will they not help this guy, unless, he killed it somehow, and because of that, motorplan wont help.

I know guys that go and spend 900k on a brand new M3, and drive it straight to the software guys and bla bla bla..

I would be interested in knowing what happened here, def think its 2 parts...

 

[Spy007]

BMW are certainly the better of a bad bunch.

However what we often times overlook is the driving styles of various individuals.

I certainly cannot get better than 15000km on my rear tyres and about 20000km on a set of front brake pads

+1000

I get avg of 75 000km on a set of tyres and perhaps 2 set of pads a year.

So yes depends a lot on how you drive

 

[Mamba]

Dealers WANT to do motorplan work, they get paid for it

Leonard my friend, with all respect, the only truth is that dealers want to make money, thats it...

For three years I have trusted the dealers to do the job they get paid for, of course everything under motorplan, in three years they have NOT done what I expected them to do, or even what they were supposed to do, in fact blatant lies were told. The support I got from BMW SA is well known....

I know a guy personally that bought a brand new X1 and he have endless problems with the wheel alignment on his car, from day one, yet the dealers can do nothing for him, BMW SA had the car for numerous times and still not fixed. So what now, must he just accept that he bought a brand new car with bad wheel alignment? or can he also complain because his motorplan means shit? I bet you if he invoice BMW for every hour that he had to spend the last three years on the road, every km he had to drive and all the inconvenience to him to take the car every time to the BMW dealer that BMW SA ask him to he would pay his car cash. Fact is some of us have a daytime job and not the time this guy has to take his car every time BMW SA ask him to.

It is not all of us that complain and are frustrated and are emotional that deserved the treatment from BMW SA. Some of us have legitimate complains, and it is this legitimate complains that BMW SA need to sort out before some guy paint this kind of message on the side of his car.



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[petrivanzyl]

I get avg of 75 000km on a set of tyres and perhaps 2 set of pads a year.

So yes depends a lot on how you drive

75k on one set of tyres????????

 

[zaleonardz]

Mamba,

I hear you sir, and I agree, I have heard about many vehicles standing at BMW for years (especially the E65's with electrical issues) where nobody could help

But my view on the guys slogan is that motorplan would not help ?

If the car was constantly booked in beyond repair, should BMW not replace the vehicle.. ?

Dealers WANT to do motorplan work, they get paid for it

Leonard my friend, with all respect, the only truth is that dealers want to make money, thats it...

For three years I have trusted the dealers to do the job they get paid for, of course everything under motorplan, in three years they have NOT done what I expected them to do, or even what they were supposed to do, in fact blatant lies were told. The support I got from BMW SA is well known....

I know a guy personally that bought a brand new X1 and he have endless problems with the wheel alignment on his car, from day one, yet the dealers can do nothing for him, BMW SA had the car for numerous times and still not fixed. So what now, must he just accept that he bought a brand new car with bad wheel alignment? or can he also complain because his motorplan means shit? I bet you if he invoice BMW for every hour that he had to spend the last three years on the road, every km he had to drive and all the inconvenience to him to take the car every time to the BMW dealer that BMW SA ask him to he would pay his car cash. Fact is some of us have a daytime job and not the time this guy has to take his car every time BMW SA ask him to.

It is not all of us that complain and are frustrated and are emotional that deserved the treatment from BMW SA. Some of us have legitimate complains, and it is this legitimate complains that BMW SA need to sort out before some guy paint this kind of message on the side of his car.



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[Nic_s]

If you got a new car, regardless of brand, and there's something wrong with it and no one can help, not even the dealer you bought the car from, then I think it's more an SA problem than a dealer problem...

 

[Mike1]

I can assure you that whatever has happened here is to do with the owner not adhering to the stipulations and regulations he signed to when taking delivery of this car.

BMW will change a motor on the slightest whim, in the year I worked at MINI I knew of at least 9 cars that went through our showroom with new motors fitted due to Timing Chain rattles and tensioner faults which could not be solved at a dealership level.

Also, as Leonard already mentioned, BMW gets paid to carry out Motorplan work (in fact its where most of their profits comes from) so I find it quite unfair that he put Bruma Auto on the side of the car when chances are the cancellation or non-approval from Motorplan (a completely separate company and entity to BMW) has nothing to do with Bruma Auto itself.

I just love how some people think they are above it, this kind of thing actually makes me feel sick. :thumbdo:

I can assure you there are two sides to the story, but hey I guess the customer is always right. :nonono:

 

[Mamba]

I can assure you that whatever has happened here is to do with the owner not adhering to the stipulations and regulations he signed to when taking delivery of this car.

BMW will change a motor on the slightest whim, in the year I worked at MINI I knew of at least 9 cars that went through our showroom with new motors fitted due to Timing Chain rattles and tensioner faults which could not be solved at a dealership level.

Also, as Leonard already mentioned, BMW gets paid to carry out Motorplan work (in fact its where most of their profits comes from) so I find it quite unfair that he put Bruma Auto on the side of the car when chances are the cancellation or non-approval from Motorplan (a completely separate company and entity to BMW) has nothing to do with Bruma Auto itself.

I just love how some people think they are above it, this kind of thing actually makes me feel sick. :thumbdo:

I can assure you there are two sides to the story, but hey I guess the customer is always right. :nonono:

:nonono:



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[bmwforlife]

Have to agree with mike on this one . Chances are the owner buggered up and is getting his come uppance.

As a rule the dealerships kill to do repairs under motor plan so would not run from it unless the owner was naughty

I can assure you that whatever has happened here is to do with the owner not adhering to the stipulations and regulations he signed to when taking delivery of this car.

BMW will change a motor on the slightest whim, in the year I worked at MINI I knew of at least 9 cars that went through our showroom with new motors fitted due to Timing Chain rattles and tensioner faults which could not be solved at a dealership level.

Also, as Leonard already mentioned, BMW gets paid to carry out Motorplan work (in fact its where most of their profits comes from) so I find it quite unfair that he put Bruma Auto on the side of the car when chances are the cancellation or non-approval from Motorplan (a completely separate company and entity to BMW) has nothing to do with Bruma Auto itself.

I just love how some people think they are above it, this kind of thing actually makes me feel sick. :thumbdo:

I can assure you there are two sides to the story, but hey I guess the customer is always right. :nonono:

 

[Mamba]

:fencelook:

I am defending somebody here who I do not know and also do not have any information where the history comes from to justify his anger, desperation, disappointment etc etc

I speak of experience, I did NOTHING wrong to deserve the total lack of service from three BMW dealers, so how does this apply to me? And if this does not apply to me it can not apply to some one else as well, hence my defence, and of course I will eat my words if I get proof wrong in this case.



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[steven ss]

The thing is, you do get people that abuse the car under motorplan.why should the dealer accept this?

 

[Mike1]

Let me pose the question for you Mamba, its delivery day, you have waited three months for your shiney white X1 to arrive from the factory.

You go sign for your finance, thats how many signatures, how many yes, no yes no and now you are doing the handover and the sales person pulls out a pile as high as the Eiffel Tower of more documents you need to to sign.

All you want is to get into your shiney X1 and drive it off the floor, so I ask you - Do you read every little bit of every page before signing? No, I sold over 50 cars at MINI and not once did a single customer read any document I asked them to sign - Not once!

Now keep in mind that whomever purchased this car would have signed for the following:

1. BMW Motorplan Transfer, sign all their details are correct twice (one for driver one for owner)
2. BMW Motorplan Information (Date expired, mileage at delivery, etc etc)
3. CPA Motorplan docs for 1 and 2.
4. Motorplan Regulations (Around 11 pages), initialed twice and signed by the manager before hand.
5. Delivery note confirming condition, driveability and service rendered, three times this is signed both for CPA and Dealer.

Now this is a new car, there is twice as much paperwork for a Used Car, heaven forbid they trade something in.

I can tell you the Motorplan Regulations Document, the 11 page form has a font size so small you can barely read it because of all the information on it.

Oh, and only once did a single customer ever request a copy of all the documents they had signed, Once in a year and a half of moving 10 to 13 cars a month.

Whilst I understand you are all about showing BMW in a bad light, this is certainly a case where BMW will definitely have gone out of their way to assist because it is a profitable venture, the stuff I have seen dealers do to get Motorplan to approve work is mind-blowing.

But as per your thinking its okay for a customer to slag off a reputable dealer because of his own ignorance? Because I am willing to bet that is the case here.

"How dare BMW not replace my motor after I broke it" - Comes to mind!

 

[Mike1]

The thing is, you do get people that abuse the car under motorplan.why should the dealer accept this?

Herein lies the crux of the matter.

It is not up to the dealership to decide whether the failure of the part or abuse of the vehicle is acceptable, they are but the messengers, the middle man between the client and Motorplan.

Motorplan is not owned by BMW, it is a separate company that BMW pays, and in turn gets paid from when you purchase a BMW that is either New or Approved Used.

BMW can only motivate that Motorplan pays out for the part, they cannot make the decision themselves.

Why would they motivate it? Simple because they get a pay-back on every claim they run, they get a cach-back on every car they sell. It is not uncommon for sales people within the BMW Dealer Network to refer to their job as selling Motorplans, because the end goal of a dealer is to move a car and activate a Motorplan and to get paid on it.

Bruma Auto, the dealer (middle-man) can only motivate that the motor on the X1 be replaced, Motorplan will send out a representative who will them confirm and then the new motor is ordered and fitted for free. BMW makes a profit and Motorplan does what they are paid for.

If Motorplan deem the failure of the motor to be unacceptable, say for example this client with the X1 ran the car on low oil, or without coolant (which the car records and stores providing the dealer and Motorplan with the full breakdown of what went wrong) then the client has no leg to stand on.

There is nothing Bruma Auto or BMW SA can do about that.

 

[Mamba]

so I ask you - Do you read every little bit of every page before signing?

Whilst I understand you are all about showing BMW in a bad light, this is certainly a case where BMW will definitely have gone out of their way to assist because it is a profitable venture, the stuff I have seen dealers do to get Motorplan to approve work is mind-blowing.

Mike, peace brother, me and you have disagreed on this subject from day one that I posted about my bad feelings about SERVICE received, not against BMW brand, the fact that BMW SA is here to represent the BMW brand is Germany's problem. I do not know you and I really do not want to talk fighting talk, please see it in this light as well, in fact contact me when you visited Jhb again and if I am in the country I will take time to meet you that you can see I am not such a big arsehole...

Saying that, YES I do read each and every paper put in front of me. It is a pain in the arse, half of the legal terms I do not understand, after the fifth page you start to forgot where you started anyway, BUT I do read every page. Recently I bought a house and I sat for three hours in the attorneys office to read through the paper, I ignored the moans and groans on the other side of the table and took my time, after three hours I told him I could not concentrate any more and will come back tomorrow to sign the rest. He gave me five documents to take home and read at my leisure. The next day I had so many question he send me to the bank to ask the home loan officer. In fact the transfers has not been submitted because I refuse to sign forms with blank values that they want me to fill in.

Saying that, I absolutely LOVE the BMW brand, everybody that knows me knows that, in fact, I bought another BMW after my unhappiness with the M5. I have spend thousands already at a particular BMW dealer on spares for the E66, you can phone teh storeman and ask him if I slack of BMW everytime I walk in there, I do not... I do not blame individuals that was not involve with my case, but I will say it again, if it could happen to me it can and in fact does happen to other people as well. I had no fault in a technician incorrectly connecting oxygen sensors, I had no fault that after my car was at three dealers for service and complains about limp mode this faulty connected oxygen sensors was not picked up and corrected, in fact if only one of the dealers did their work they would have rectified the connections and I would not even have known about this.

My personal problem is against three particular dealers and of course BMW SA. In my books it is BMW SA responsibility to sort out problems like mine and to get behind the truth of the matter. IF and I say IF BMW SA could proof me wrong each and every guy on this forum could have told me to shut up because the evidence is black on white that I was at fault.

Problem is that sometimes things happen that is so out of the ordinary and have such large legal implications BMW SA can not admit that a fault has been made, and then they take their chances, as they did with me and some people I personally know.

If anybody is interested I will private phone numbers to speak to the people directly, out of the horses mouth..

So again, I want to say, if it could happen with me it can happen with anybody including this individual.

Please visit BMW SA facebook home page and find similar stories where BMW SA gave the most ridiculous reasons for things happening to one of the cars and the owners response to that.

Of course there are people out there who take chances and who will try and screw BMW SA out of money for their own mistakes or even blatant abuse of the car under motorplan, my point is in this case BMW SA can post the hard evidence and this person will be exposed. I would feel like a real idiot if I take BMW SA on on their webpage and they post the complete history of my abuse of the car in hard evidence for everybody to read.

The cases I am interested in is where BMW SA deny responsibility that is clearly their responsibility to sort out and which they dont.

Please take time and read through every page that I posted how my history went against BMW SA and you will see that I even stated clearly to BMW SA that I do not have problem with the brand, it is the service received that I can not and still will not except until changes are made that protect the innocent.





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