MR_Y
Well-known member
Minor rant...
The OBC said that the brake fluid service is due in September.
Seeing that it is already August, I called up BMW and asked if I can book the car. They said yes.
I took the car in, service advisor read the key on the system, did all the checks, I signed my car in and I went away.
The car is still on Motorplan.
I get a call from the service advisor, 1 hour after I left the dealership, saying that BMW SA did not authorise the work because it is not yet September, when the brake fluid service would be due.
I asked him why did he (and the service booking agent) allow my car to be booked - surely they should have known BMW's rules regarding early servicing?
I also asked him why are BMW being finicky about this service, since it is only 1 month early. All my other car brands (while in Plan) allow services 1 month (or 1,500km) before they are due.
Anyway, no satisfactory response given.
Going forward, I will book services in the month of them being due. Unless, sooner on mileage.
So, this has a happy ending.
The brake fluid is due this month and I booked it in today.
The car also has an oil service due in 3,000km and rear brakes due in 2,900km from now.
Was pleasantly surprised when the service advisor said that they can do the above work now, because it is within 3,000km window.
Apparently, brake fluid is only time based, so cannot fast track to be earlier. But the mileage items can be fast tracked.
Anyway, I am happy.
The car still has 1 year of Plan left.
Though, I will ask for oil changes every 10,000km at own cost.