Spare Key

[Derrick125]

Some advice please:
4 months after buying my car i still have not received the promised spare key. Who do I complain to if the dealer principle is not responding?

thanks,
Derrick

 

[Dippies]

Walk into his office and demand your key.

otherwise there is no alternatives. Complaining will only get you so far.

Take action and if he can not provide you with the key take legal action against him.

 

[Derrick125]

Walk into his office and demand your key.

otherwise there is no alternatives. Complaining will only get you so far.

Take action and if he can not provide you with the key take legal action against him.

Shot!
What about BMW SA - they can't step in?
Else there must be a motoring ombudsman?

 

[ZUBZ]

Hello Peter buddy, it works wonders because when you go public they freak out. I had numerous issues with Discovery and Nedbank, once I went to Hello Peter I got my stuff sorted instantly.

Also contact BMW SA directly, they independent from dealers and will help you out because after the dealer is a representation of the BMW brand.....

 

[Dippies]

Walk into his office and demand your key.

otherwise there is no alternatives. Complaining will only get you so far.

Take action and if he can not provide you with the key take legal action against him.

Shot!
What about BMW SA - they can't step in?
Else there must be a motoring ombudsman?

BMW SA will not get involved unless its directly affecting them. Disputes between dealerships and Owners they will not intervene.

You can send a Mail to the following address and ask them to look into it.

"BMW South Africa, the company has decided to be on certain social media networks (i.e.: Facebook, Twitter, LinkedIn and YouTube) for strategic reasons and we are dedicated to responding to any queries or complaints that are posted those channels to the best of our ability. Therefore, I am unfortunately not able to respond on BMW Fanatics as BMW South Africa.

However, I am more than willing to assist you with any queries you may have and I would be happy to share information with you that you could share with the members of BMW Fanatics. "

Was the last awnser i got from them.

Mail address [email protected]

 

[Derrick125]

Thanks, guys.
I sent the e-mail to the DP yesterday - I will give him until Monday morning to respond.
I'll pursue the other routes if he doesn't respond.

 

[Dewald Basson]

Hello Peter buddy, it works wonders because when you go public they freak out. I had numerous issues with Discovery and Nedbank, once I went to Hello Peter I got my stuff sorted instantly.

Also contact BMW SA directly, they independent from dealers and will help you out because after the dealer is a representation of the BMW brand.....

And Facebook if they have an account.