The lengthy service intervals are more likely to just cause sludge build-up! The sort of mileage that my cars do means that they would only be serviced every TWO years! That's way too long between oil changes! And I don't care how good the oil is, 25k km is too long too! I DIY change my cars' oil every year which is roughly every 10k km. So basically a mid interval service.
I would clarify with the agents since this is clearly not right, but if it were me, I would have them change the oil now to play safe, especially since there seems to be a question mark regarding the service history. It's kind of in motorplan's best interest to ensure that the car's maintenance is up to date! :thumbs: