Quick Poll - Should BMW dealers be more active on social media?

[Hugo_za]

Hello folks, welcome again to the learning channel...oh wait...never mind.

We have all had run-ins with dealers and experienced bad service, and we often take to social media and online forums to complain. However, more often than not these complaints are not addressed or even acknowledged, which causes in turn just causes more anger. For me social media is a "last resort" forum, which I take to when all the regular lines of communication has failed.

If you had a say, how would you like BMW to handle online complaints? Do you want dealers to be active on social media and other online forums to address complaints? Specifically referring to Facebook, Twitter, and maybe Instagram?

Thanks folks!

 

[ChefDJ]

If they were, we'd have a lot more motorplan voids :fencelook:

 

[Hugo_za]

If they were, we'd have a lot more motorplan voids :fencelook:

I am not talking about OUR forum. More along the lines of Facebook and twitter. If they were on this forum it would be through a third party, not direct anyway.

 

[Sabretooth tiger]

Club motors Fountains is very active on their FB page, but then again they are of the VERY few dealerships with a DP that actually cares about customer service.