FaSTandFurious
Active member
Glad to hear you are sorted i
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Read the WELCOME ALL BMWFANATICS post.
Okay, Forsdicks Tygervalley has messed up, Big Time...
- Thread starter Philip Foglar
- Start date
Philip Foglar
///Member
WPBMW said:
I am sure there are many people that have been happy with the service received, just like with most other dealerships around the country. My gripe is that after they made blatant errors one after the next they were simply not willing to go out of their way to help and keep the client (me) happy. Plus they knew that I had experienced less than perfect service from a completely different service agent the previous month - so logically you would think that they would do all they can to attract you to be an ongoing and future client, with as is, two separate BMW's at this stage.
Their loss! And they seem to be living up to the overall bad reputation that I have so often heard about. Maybe the fact is, they are more concerned about rushing 80 odd cars through their workshop a day rather than making sure that all 80 clients are totally satisfied with the level and quality of work performed. :nonono:
First and foremost I am a BMW fanatic, so my next statement may sound out of place but it's true anyway.
If the service is so utterly pathetic which in many cases it actually is, why do you guys all continually go and throw hundreds of millions at BMW buying new cars and then go service it at a dealership?
I learned my lesson the very first time they broke my car and charged me R23K to do it. I never went near any BMW dealer ever again and the option of buying a new BMW became a non-option.
Ok so if you like the BMW brand as a car itself just buy a new one, throw the warranty and Motorplan in the dirtbin and keep it alive through an independent rather than willingly buy a new one knowing their service doesnt seem to give a rats ass and then complain.
If the service is so utterly pathetic which in many cases it actually is, why do you guys all continually go and throw hundreds of millions at BMW buying new cars and then go service it at a dealership?
I learned my lesson the very first time they broke my car and charged me R23K to do it. I never went near any BMW dealer ever again and the option of buying a new BMW became a non-option.
Ok so if you like the BMW brand as a car itself just buy a new one, throw the warranty and Motorplan in the dirtbin and keep it alive through an independent rather than willingly buy a new one knowing their service doesnt seem to give a rats ass and then complain.
Good point you making Rick.
But the issue is, we are PAYING for the service; it is not a freebie and hence we have the right to demand a quality service.
Secondly, there are dealerships that strives to deliver good services...they not perfect but you can experience a work ethic and ethos to satify the cutomer and this is what I am after...not perfection. :thumbs:
But the issue is, we are PAYING for the service; it is not a freebie and hence we have the right to demand a quality service.
Secondly, there are dealerships that strives to deliver good services...they not perfect but you can experience a work ethic and ethos to satify the cutomer and this is what I am after...not perfection. :thumbs:
frikkieh
///Member
My old out of MP e46 does not see a dealership. If I can't fix it (not because I'm stupid, but simply because I don't have the experience and expertise), I take it to a decent 3rd party shop that still takes pride in their work, for less than half the price.
BMW is sometimes under pressure to fix x amount of cars in a day. Your pride and joy is not part of their priority as a cash customer - IMO.
Glad you got the car sorted :thumbs:
BMW is sometimes under pressure to fix x amount of cars in a day. Your pride and joy is not part of their priority as a cash customer - IMO.
Glad you got the car sorted :thumbs:
Raybimmer
New member
The Motorplan cost is included in the price of the new car . There is a written document that compels the seller to provide the goods/service to the buyer .Why does the dealer not just do what is his legal obligation ?
It seems that there are a lot of forum members who drive second hand bmw's and if we could buy a new car the horror stories will put us off this brand . I have had good service from the parts department of Autohaus Monti in East london .
I have had the same bad service and sold a new ( German ) car before it was a year old and will rather drive a second hand bm and use an independant garage for repairs etc. that are above the diy ability .
It seems that there are a lot of forum members who drive second hand bmw's and if we could buy a new car the horror stories will put us off this brand . I have had good service from the parts department of Autohaus Monti in East london .
I have had the same bad service and sold a new ( German ) car before it was a year old and will rather drive a second hand bm and use an independant garage for repairs etc. that are above the diy ability .
Philip Foglar
///Member
Well, this is now my second actual encounter with the agents, first being mid January - so within almost a month apart I have had two bad and separate experiences with two completely different dealers - one apparently awarded dealer of the 2012.
My car is still under motorplan so only naturally it made sense to let them service it. For my Wife's car, the only real reason was to get the precious FSH stamp, and to diagnose the occasional oil smell and oil consumption.
Yep, my view, motorplan is a pre-rip you off and then provide poor service which you have already paid for...
My car is still under motorplan so only naturally it made sense to let them service it. For my Wife's car, the only real reason was to get the precious FSH stamp, and to diagnose the occasional oil smell and oil consumption.
Yep, my view, motorplan is a pre-rip you off and then provide poor service which you have already paid for...
Nic_s
///Member
The real problem is that all dealerships, not just BMW, are overloaded with service bookings. Our main clients are dealerships, so I see this every time I go to one. The amount of cars standing there for a service is staggering and you think that there's no way they can service all those cars in one day, but they do. So now the question is... how rushed was it :shakehead:
Philip Foglar
///Member
Nic_s said:
True, but they don't have to commit to so much turn-around if they aren't able to cope. I'd rather wait a week or so if they are busy than risk something being rushed and not properly done. In all fairness, the service and "work" done was not really a problem - it was the fact that they didn't get back to me after numerous enquiries regarding the quote for the service and PCV work to be done. So by the time I had to collect the car it was close to the end of the day and had still not heard from them - collect the car and are then given the quote, being told that I would simply have to re-book it for the work to be done.
Then rough idle and missfire on the way home in rush-hour traffic - and by that stage the dealership would have closed, so forced the drive home rather than take it straight back or call them for some assistance. And judging by how they dealt with this, I would still have had to either limp the car back to them or organise a flat-bed myself.
Maybe it's just me thinking there is still a thing called service and consideration these days. They couldn't even bother to get my name right after I kept correcting them, so how can I expect anything else in the way of help. Sure, they are within their right to claim that they are not responsible for the car breaking down on the way home - anything can happen. But, they didn't get back to me timeously and warn me about the PCV problem, the lost a part of the car, and they forgot to stamp the book - would have thought that after all of this they would feel inclined to make a plan and "repair" the damage done to their reputation. It's called PR, maybe a concept that they have simply never heard of!
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