Sorry Dude...This owner has been I'll advised. This is unacceptable especially if its his hard earned cash. Sometimes , the experts ( namely the alloy wheel suppliers) need to offer advice instead of focusing on that cheque you're about to write. Shameful but not his fault.
Those look like 18's... If you want to do a test I have a set of 19's at Extreme that you could borrow to see if its a size issue. They look horrid with a big sidewall, so stepping up a size may help.
Cheers
Nick