Need Help Please – New S1000RR 2018 – Broken – BMW will not return.

[Sirhan]

Hi Guys

I purchased a brand new BMW S1000 RR in December 2017 and had the bike registered in January 2018 from BMW Motorrad in Centurion. I rode the bike for 3500km with the first run in service done by the same dealership. I noticed an odd noise from the engine so the bike was towed to the dealership two weeks ago on the 9th of July 2018, they came to the conclusion that the problem is due to a manufacturing defect. The root cause of the noise is due to a gudgeon pin being loose between the piston and the rod in cylinder 3.

BMW are now repairing the bike and not giving me a new unit.

I cannot accept the same bike because it is now completely stripped and put back together. A new bike was purchased because I was aware of the speed the bike is capable of and needed peace of mind that the bike was not tampered with.
The bike will never feel that same after the reassemble because no workshop can meet the same level of workmanship as a fully equipped BMW factory, were correct torque and balance specifications are met.


What can I do to demand a new unit?

 

[tman]

Not that the CPA is worth the paper its written on, but I think there is a 6 month period in which you can return, for a refund. (maybe someone else can advise on this).

What I can tell you is that the CPA is completely useless, I have yet to hear of a case where someone took back a vehicle under the protection act and got their money back.

Judging by your dates, you might fall outside the period in any case.

With cars BMW are very reluctant to repair, they normally rather replace. Ie: problem with cylinder 3 - replace entire engine. What exactly are they repairing on your bike?

 

[Stephanv]

Hi buds

Sorry to hear. I think they will say thats why the bike has motorplan/warranty and its coverd by it so this will not justify a new unit. Just my 2c :sorry:

 

[Nick]

Im sure the repair will be fine, if im correct the warranty process will call for repair first then if its still not 100% they can replace the engine.

I had my bike completely stripped down to nuts and bolts for a repair by Triumph, its felt better once i got it back...

Just me 2c of coarse.

 

[FerdiBotha]

Within the CPA period of 6 months you can insist on replacement, repair or refund.

Your 6 month window has expired though, so you’ll have to accept the repair and carry on with your life.

:sorry:

 

[MikeR]

:withStu::withStu::withStu: I agree with what the guys have said, you time limits is way past.

I dont think you will even notice a difference once the engine is repaired.
If BMW Factory was so good then this would never have happened :dunnoanymore: so dont doubt the guys repairing it, but remember to run it in well before you stretch its legs to its limits and you will pick up if there is a problemo.

 

[///Maniac]

The engine & drivetrain etc is under warranty. They should be ordering a new engine and not be stripping and repairing the current one.

With regards to CPA, it's the rules pf 3 R's. 1. Repair
2. Replace
3. Refund

The sequence has to be followed ie if they fail to repair the existing item then only do they have to replace it and if that item is still unsatisfactory then will they refund.

That's my understanding.

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[Iceman12596]

Repair and move on, if it happens again, then they will probably replace.

 

[driaannel]

If BMW Factory was so good then this would never have happened :dunnoanymore:

I agree with this, it might even come back better than before. Twist that wrist and hammer it a bit on some nice safe roads :fencelook: , if something feels wrong take it back.

alternatively, my medical aid is up to date if you need a test pilot. :=):

 

[Nick]

With warranty costs at an all time high manufacturers have to repair before they replace.

Its a thing now...

 

[ivan2terrible]

Pretty sure the bike will be fine.. I stripped mine to bits to change casing because rod tried to hit a exit, assembled and ran magically, urs should be fine bud.. I was told the casings don't match according to factory build, and bike wont run... IT RAN..
But that's why I went back to SUZUKI..

 

[individj]

i understand OP...id be pissed too

 

[Nick]

Yea, no matter how you cut it, its a Sh1tty deal.

 

[Ash777]

Sirhan, just curious...
how did they determine the problem?
Can the detect piton rock vie the plug hole or such?
If the wrist pin is travelling horizontally can it score the cylinder?

 

[Veteran]

I’m with you. If that was my bike I’d never want it back after it had been stripped down by a local shop.
I have a collection of bikes and I don’t even take them in for service.
Do it myself.
If I were you I’d call a meeting with main guy and ask him to trade it in on a new one at cost.

 

[Sirhan]

Sirhan, just curious...
how did they determine the problem?
Can the detect piton rock vie the plug hole or such?
If the wrist pin is travelling horizontally can it score the cylinder?

Hi Ash

Not sure dude. They just said that they found play.

---

I’m with you. If that was my bike I’d never want it back after it had been stripped down by a local shop.
I have a collection of bikes and I don’t even take them in for service.
Do it myself.
If I were you I’d call a meeting with main guy and ask him to trade it in on a new one at cost.

yeah bro, i wont be riding that bike again. All my cars do not have comments as well, this repair will add comments to the bikes and lower the resale value.

 

[kilotango]

yeah mate, its not worth putting your life at risk because some dude forget to torque a bolt (or two) to spec while re-assembling.

i'd make a shit load of noise to get it changed.. your life is more important than BMW's warranty policy right now.

good luck :thumbs:

 

[tman]

Sirhan, just curious...
how did they determine the problem?
Can the detect piton rock vie the plug hole or such?
If the wrist pin is travelling horizontally can it score the cylinder?

Hi Ash

Not sure dude. They just said that they found play.

---

I’m with you. If that was my bike I’d never want it back after it had been stripped down by a local shop.
I have a collection of bikes and I don’t even take them in for service.
Do it myself.
If I were you I’d call a meeting with main guy and ask him to trade it in on a new one at cost.

yeah bro, i wont be riding that bike again. All my cars do not have comments as well, this repair will add comments to the bikes and lower the resale value.

---

If you aren't comfortable to ride the bike again, but concerned about the resale value due to the comment, what are you going to with the bike?



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[zippy320]

LoL @kilotango , what are you talking about ?? lol all our cars and many guys bikes have been put together by some guy either at the factory or repaired at a dealership . Engines are still built by hand , robots do some work but a lot of work is still done by hand .

Do you know that cars are damaged while at the factory? They are damaged , repaired and sent of to the dealerships to be sold as new cars . BMW has a specific shop for these repairs at the factory . These things happen , if they are willing to fix the problem then there should be no issue . It does , at many a time come back better then when if left the factory . I have experienced that first hand with my E46.

I have seen the guys at our dealerships here and they all use torque wrenches , some are specific to specific components .
The OP should just have it repaired and move on , TBH its sad that its new ( although TBH its no longer considered new , even though the mileage is low its already 8 months old ) and faulty but its not a safety issue if repaired correctly. My E46 was less then a year and 4000km old when they replaced the head on its engine . the car now has over 252k on it and still going strong . Dealerships are not all bad .

The only thing that might kill him is if he had to try and break his head over trying to get them to replace his now almost 8 month old bike .

 

[Veteran]

it doesn’t matter what dealers I have used. 80% of the time the work done on my cars is unsatisfactory..
There’s always a f@$k up to contend with.
BMW scratched my 2 year old M engine cover just the other day , then proceeded to give me one of some other used car.
I could carry on and on..
It’s the OPs choice, but if that were my S1000, Id tell them to keep it and sell it when it’s fixed.
I wouldn’t want a bike worked on by a local mechanic.
And please don’t compare a technician at the factory to a local mechanic.
When something gets done at the factory it is at a completely different level of workmanship and skill.
Yamaha had a gearbox recall on the R1 some 2 years ago. I saw 2 new bikes done by the importer. I could easily see the bike had been worked on. There were marks, scratches and bent radiator fins .
But hey, it’s just my opinion..