motorplan

@ri

///Member
Phoenix said:
Would have thought somebody who lost their motorplan would have jumped at my offer to help....but anyway....

Well heym, you can PM me the low down for interests sake :) Or if it's legal, post here! :thumbsup:
 

Phoenix

New member
It is legal.

Spoke to a guy that works in the workshop at Leo Haese and he said to his knowledge, if the car were to change owner (ie lets say to your wife's name), then the car could go in for a "Quality Check" (not quite sure what all this entails but i'm sure the mods would have to be removed) and if the car passed the quality check, then the new owner (eg. your wife) could apply to have the motorplan reinstated.

Sound about right?
 

Twinz

Forum - Support
Staff member
Good to know there are people like you around that is willing to help. :thumbsup::thumbsup:
 

De@nO

///Member
Phoenix said:
It is legal.

Spoke to a guy that works in the workshop at Leo Haese and he said to his knowledge, if the car were to change owner (ie lets say to your wife's name), then the car could go in for a "Quality Check" (not quite sure what all this entails but i'm sure the mods would have to be removed) and if the car passed the quality check, then the new owner (eg. your wife) could apply to have the motorplan reinstated.

Sound about right?

I dont think this would be of any help in this case. If BMW Motorplan department has already cancelled the plan a Quality Check will not help.
A Quality Check is intended to reinstate a SUSPENDED motorplan.
A motorplan is suspended when: The vehicle has been involved in an accident. The vehicle has changed ownership, or has been stolen.
Once the vehicle has been fixed by a BMW APPROVED Repair Centre and has passed the Quality Check and BMW is happy with the condition of the vehicle the motorplan will then be reinstated - Comments will exist for that particular car's motorplan. A code will be given to the plan that indicates the nature of the comments.

A Motorplan will be cancelled (And no chance of reinstatement) if:
- The car has been written off (Or repaired by an non-approved panelbeater)
- The car has been modified in a way that breaches the motorplan contract
- The car has been stolen without recovery

I do highly dought BMW will reinstate this motorplan. You can try and contact the Motorplan department and fight your case, but dont think you'l have any luck.
 

135iFreak

New member
GUYS, PLEASE READ THIS INVOLVING MOTORPLAN AND MODIFICATIONS
This was posted by RISS RACING and they/he gets full credit for the post.

It shows his research on the topic. All references are from BMW and have assisted me in claims to avoid BMW voiding my warranty for modifications done to my car. Even though they refer to BMW Germany and USA in some sections, it also pertains to BMW SA and stands with your dealers. Make them research it, most of the people do not know about these clause.

Im not too sure your meth injection was a great idea, Exhausts, intakes, better braking systems etc I think are generally accepted but things that increase the strain on the engine such as ECU flashing, meth injection etc. may raise more alarms.

NB. this is an old post(±2008) please check all date stamps.

Happy Reading....:

RISS RACING
Useful Warranty Information.(A must read if you have mods)
Do mods void my warranty?
These are just some simple facts I have gathered that may help answer some questions for some of you. I also have an attorney reviewing our warranty to give more insight. I will add his insight as I get it....

The following are extracted from a Service Information Bulletin issued to BMW dealerships:
"Warranty does not apply to the following:
Modifications of the vehicle or installation of any performance accessories or components attached to the vehicle which alters the original engineering and/or operating specifications or which result in damage to other original components, electrical interference, electrical short, radio static, water leaks, or wind noise.
In addition, the warranty coverage may be null and void in the following situations:
...if the vehicle identification number has been altered or cannot be read, if the odometer has been replaced or altered and the true mileage cannot be determined, the vehicle has been declared a total loss or sold for salvage, or if the vehicle has been used in any competitive event.
In general terms, the BMW Warranty on a component is void due to modification where the modification, alteration or installation of an aftermarket part was directly responsible for the failure.
Installation of an aftermarket part or accessory does not necessarily void the vehicle warranties. The scope of possible alterations is very large and therefore a listing of all situations would be impossible. Common sense must prevail and in a questionable situation the retail center staff should be asked for assistance by calling the Warranty Department....
For example, a vehicle with a modified engine control module still retains all warranties provided and may in fact have additional coverage from the aftermarket supplier. A repair is not covered by BMW warranties if the modification has contributed to or was directly the cause of the failure.
When unknown, modification of a vehicle can complicate troubleshooting and may result in multiple repair attempts. Over the years, BMW NA has been supplied with the VIN numbers of some vehicles which have reportedly been modified...."


1. Pages 32 and 33 of the Service and warranty Information Manual .This is
your warranty. It is light because most on the warranty is regulated by
federal and state law. It is not what BMW or the dealer decides

2. http://www.sema.org/main/semaorghome.aspx?ID=50096 – SEMA overview of
warranties. I strongly suggest you get involved with SEMA, SAN (SEMA Action
Network), and SEMA PAC. SEMA is like the NRA or AARP for car enthusiast.

3. The Magnuson-Moss Warranty Act – very dry reading but here are some
useful Summations
http://www.sema.org/Main/SemaOrgHome.aspx?ID=50100
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.shtm

4. Your state law. State laws will only ADD extra rights. They will not take away any of the federal rights.
 

MikeR

Well-known member
135iFreak said:
GUYS, PLEASE READ THIS INVOLVING MOTORPLAN AND MODIFICATIONS
This was posted by RISS RACING and they/he gets full credit for the post.

It shows his research on the topic. All references are from BMW and have assisted me in claims to avoid BMW voiding my warranty for modifications done to my car. Even though they refer to BMW Germany and USA in some sections, it also pertains to BMW SA and stands with your dealers. Make them research it, most of the people do not know about these clause.

Im not too sure your meth injection was a great idea, Exhausts, intakes, better braking systems etc I think are generally accepted but things that increase the strain on the engine such as ECU flashing, meth injection etc. may raise more alarms.

NB. this is an old post(±2008) please check all date stamps.

Happy Reading....:

RISS RACING
Useful Warranty Information.(A must read if you have mods)
Do mods void my warranty?
These are just some simple facts I have gathered that may help answer some questions for some of you. I also have an attorney reviewing our warranty to give more insight. I will add his insight as I get it....

The following are extracted from a Service Information Bulletin issued to BMW dealerships:
"Warranty does not apply to the following:
Modifications of the vehicle or installation of any performance accessories or components attached to the vehicle which alters the original engineering and/or operating specifications or which result in damage to other original components, electrical interference, electrical short, radio static, water leaks, or wind noise.
In addition, the warranty coverage may be null and void in the following situations:
...if the vehicle identification number has been altered or cannot be read, if the odometer has been replaced or altered and the true mileage cannot be determined, the vehicle has been declared a total loss or sold for salvage, or if the vehicle has been used in any competitive event.
In general terms, the BMW Warranty on a component is void due to modification where the modification, alteration or installation of an aftermarket part was directly responsible for the failure.
Installation of an aftermarket part or accessory does not necessarily void the vehicle warranties. The scope of possible alterations is very large and therefore a listing of all situations would be impossible. Common sense must prevail and in a questionable situation the retail center staff should be asked for assistance by calling the Warranty Department....
For example, a vehicle with a modified engine control module still retains all warranties provided and may in fact have additional coverage from the aftermarket supplier. A repair is not covered by BMW warranties if the modification has contributed to or was directly the cause of the failure.
When unknown, modification of a vehicle can complicate troubleshooting and may result in multiple repair attempts. Over the years, BMW NA has been supplied with the VIN numbers of some vehicles which have reportedly been modified...."


1. Pages 32 and 33 of the Service and warranty Information Manual .This is
your warranty. It is light because most on the warranty is regulated by
federal and state law. It is not what BMW or the dealer decides

2. http://www.sema.org/main/semaorghome.aspx?ID=50096 – SEMA overview of
warranties. I strongly suggest you get involved with SEMA, SAN (SEMA Action
Network), and SEMA PAC. SEMA is like the NRA or AARP for car enthusiast.

3. The Magnuson-Moss Warranty Act – very dry reading but here are some
useful Summations
http://www.sema.org/Main/SemaOrgHome.aspx?ID=50100
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.shtm

4. Your state law. State laws will only ADD extra rights. They will not take away any of the federal rights.

Ok let me point out a few things here - (some of the links dont worky BTW) your cases are not local to start with they are American State laws and will never in your lifetime be part of our laws, so having said that Im not saying you are wrong but one cannot impose a state law of another country.
If Motor plan deem a Vehicle out of warrentee it will remain that way until steps are taken that will rectify it by BMW alone, and will remain on the system as a note.
When you are in an accident with a BMW and it goes into a BWM dealer for repairs it is taken off Motor plan until it has been repaired and confirmed so by a representative of Motor plan (not BMW).
I personally dont think he will be lucky - although I wish him the best getting it reinstated.
I had huge issues with them about non RFT tires once, have they gave me a long story (sorry lost it) about why it will effect the Motor plan (Motor plan themselves not BMW).:dunno:
 

135iFreak

New member
Apologies Gents for not checking the links to see if they worked.

On one of the links was the official release from BMW Germany on the topic of MotorPlan, that is what I intended for everyone to see, not the crap pertaining to the US law - agreeably irrelevant to us in SA. I will have a look at my old files and see if I still have it, it honestly is an interesting read.

Again, my apologies.
:thumb:
 

joemarried

New member
just a question: why did the BMW rep ask for the bumper to be removed?
what prompted him to do so?
does your car not look standard? is it standard operating procedure for them to do spot checks?
or was there something about the car that made him suspicious?

Hope someone can answer this one for me?
 

Nastaliq

Well-known member
:nono:
joemarried said:
just a question: why did the BMW rep ask for the bumper to be removed?
what prompted him to do so?
does your car not look standard? is it standard operating procedure for them to do spot checks?
or was there something about the car that made him suspicious?

Hope someone can answer this one for me?

Best for Mohamed to answer these questions, as he has had the "intimate" dealing now with BMW SA.

My question here hinges on the following:THE CAR IS YOURS!!! You pay for it. basically the scneario is as follows(completely fictional of course but to illustrate a point):

You bought tires from TW&T, with a guarantee, they bomb out, so you take it in to be replaced, which the guys are busy doing, then while they are busy changing out the tyres, some guy from TW&T national guarantee office walks in to the fitment centre, looks at your car, and asks them to remove your bumper. Which they do (with no permission from you), and find that you have a radar detector mounted inside the bumper. He says that the detector is "adding" weight to the front axle and causing uneven wear to the tyres, and they are cancelling the guarantee on the tyres immediately.


What right do they have to remove the bumper? Similarly, what right did he have over your car to have them remove the bumper without first asking you if they could do so?

Maybe its a silly question.

I know we (who have motorplan) take our cars into dealerships for services - lets say a brake service. Now we know they will remove tyres, replace pads, change sensors, and replenish brake fluid oil (probably more work and parts than i mention than that, but just for argument sake).

you go there collect your car, and they tell you, please drive with caution for teh next "X" number of kms as the pads need to wear in.

everything is great and you go homw, two weeks later, you come to the garage in the morning to find your engine on the floor. you cant believe it!

You dont know what happened. You call the dealership and they say oh ja, we removed your engine cause some guy from BMW SA came in and told us to and they never replaced the mountings which is why your 15000km (on the clock)engine is making love to your garage floor!!!

And this is bearing in mind that BMW owned up to it!

The long and short of it, when we take cars in for service, we should get consulted about any additional work that doesnt fall within the normal work we have booked the car in for.

When you sign your car out, they make you sign a page (thats got tons of fine print in there) so maybe they are covered, but they also so, no additional work will be carried out except that on which appears on the job card, yet, they remove the bumper at some knobs request.

Basically i am saying

:wtf:
 

BMW M

///Member
Nastaliq said:
:nono:
joemarried said:
just a question: why did the BMW rep ask for the bumper to be removed?
what prompted him to do so?
does your car not look standard? is it standard operating procedure for them to do spot checks?
or was there something about the car that made him suspicious?

Hope someone can answer this one for me?

Best for Mohamed to answer these questions, as he has had the "intimate" dealing now with BMW SA.

My question here hinges on the following:THE CAR IS YOURS!!! You pay for it. basically the scneario is as follows(completely fictional of course but to illustrate a point):

You bought tires from TW&T, with a guarantee, they bomb out, so you take it in to be replaced, which the guys are busy doing, then while they are busy changing out the tyres, some guy from TW&T national guarantee office walks in to the fitment centre, looks at your car, and asks them to remove your bumper. Which they do (with no permission from you), and find that you have a radar detector mounted inside the bumper. He says that the detector is "adding" weight to the front axle and causing uneven wear to the tyres, and they are cancelling the guarantee on the tyres immediately.


What right do they have to remove the bumper? Similarly, what right did he have over your car to have them remove the bumper without first asking you if they could do so?

Maybe its a silly question.

I know we (who have motorplan) take our cars into dealerships for services - lets say a brake service. Now we know they will remove tyres, replace pads, change sensors, and replenish brake fluid oil (probably more work and parts than i mention than that, but just for argument sake).

you go there collect your car, and they tell you, please drive with caution for teh next "X" number of kms as the pads need to wear in.

everything is great and you go homw, two weeks later, you come to the garage in the morning to find your engine on the floor. you cant believe it!

You dont know what happened. You call the dealership and they say oh ja, we removed your engine cause some guy from BMW SA came in and told us to and they never replaced the mountings which is why your 15000km (on the clock)engine is making love to your garage floor!!!

And this is bearing in mind that BMW owned up to it!

The long and short of it, when we take cars in for service, we should get consulted about any additional work that doesnt fall within the normal work we have booked the car in for.

When you sign your car out, they make you sign a page (thats got tons of fine print in there) so maybe they are covered, but they also so, no additional work will be carried out except that on which appears on the job card, yet, they remove the bumper at some knobs request.

Basically i am saying

:wtf:

I agree with what you say here... Should be intersting to find a lawyer's take on things...
 

ASH M

Active member
This is a real bummer :cursin:. At the end of the day the car and motorplan is under your name right? So no matter what we say here, we can go on for ever because when you signed the deal at the beginning, you did accept their terms and conditions of BMW's motorplan. Now the balls in your caught.

Your best bet is to make a plea with BMW SA. They suspend a vehicles motorplan when its been in a crash and only after its been fixed by a BMW approved panel shop they will then reinstate the motorplan. This means they can only reinstate your motorplan, a dealer has nothing to do with it. At the end of the day the dealer gets payed from them when a car is worked on under motorplan, so BMW SA dictates.

Now with that plea bargain:thinking:, get your car back to stock. Meaning every thing even the software, no taking chances here. Once done, you personally contact BMW SA to have a look at the car. They did cancel the motorplan and therefore they can only reinstate it. Act all ignorant with them, say you didn't know about the affects of the mods and you are going to put BMW performance parts on it from now on:)

Good luck, hope you come right.
 

Sankekur

///Member
See the problem is that motoplan is very different from a guarantee or a warranty, as a motorplan is a contract that you sign. And I am sure in it somewhere there is a clause that allows then to do checks on the car when it is on their floor to determine whether you are complying with your side of the contract. And as far as it goes that you paid for the car it is yours you can do what you want, no it isn't, you signed a contract that says otherwise. The whole motorplan is big farce in anyhow it would be much better if it where just replaced with a warranty of some sort.

Edit: Just remember that BMW often sends guys to track days to take pics of the BMWs out on the track to find people that are still under motorplan but drive their car on a track, BMW do for the sole purpose of being able to cancel the motorplan.
 

335i Lci

Member
Silly question and plan rightfully taken away! You cannot reasonably expect a car making 360 kw to be reliable and in the event of a breakdown expect BMW to pay because you decided to add over 100kw on your own rendering it unsafe mechanically, I'm with BMW on this one! You can transfer it to Zuma and you still won't get a reinstated plan after any number of quality checks...
Happy motoring...
 

herr bmw

///Member
regarding the removal of the front bumper,he must have suspected something or he wouldnt have asked for it to be removed,all i can think of is that they put paint marks on the bolts and screws holding on the bumper and this was disturbed in some way.

i know with my mp i was only allowed to get bmw rims and have to fit rft tyres as also loose mp,(and insurance issues)
 

M3_FTW

New member
They cannot cancel the entire MP, best they could have done in the OP's case was to cancel the MP covering the drivetrain components only. I have had very good dealings with BMW MP and they have told me the same thing.

Get the car back to stock, then take it to them and have it reinstated.

I have an email from BMW SA saying that fitting a rear exhaust section on my M3 wont affect the MP as long as its done at a dealership.

You just need to be honest with them.
 
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