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Read the WELCOME ALL BMWFANATICS post.
Letter to CEO BMW
- Thread starter Mamba
- Start date
Hey Mamba
I feel your pain dude, your experience was very similar to mine, they (Dealer) removed my M62 engine and plugged the O2 sensors in left/right wrong and broke the wiring harness by running the engine without the gearbox to check an oil leak. (amongst many other things they did wrong)
I still to this day have a serious oil leak problem related to the M62 engine block just cracking next to the starter. I feel BMW are 100% liable and owe me a new engine block as it's an obvoius metalurgical fault. Engine blocks of all things shouldn't break, wear out yes, not physically break.
After BMW ignored me, I even phoned and consulted with Dr David Klatzow, the well know forensic investigator who basically told me BMW always seem to get away with whatever they want.
If you get any joy out of BMW after your efforts, please let me know who responded as I still have a major beef with them.
I have since had several opportunities to buy a new BMW and I just refuse as my experience with them put me off BMW service for life.
I feel your pain dude, your experience was very similar to mine, they (Dealer) removed my M62 engine and plugged the O2 sensors in left/right wrong and broke the wiring harness by running the engine without the gearbox to check an oil leak. (amongst many other things they did wrong)
I still to this day have a serious oil leak problem related to the M62 engine block just cracking next to the starter. I feel BMW are 100% liable and owe me a new engine block as it's an obvoius metalurgical fault. Engine blocks of all things shouldn't break, wear out yes, not physically break.
After BMW ignored me, I even phoned and consulted with Dr David Klatzow, the well know forensic investigator who basically told me BMW always seem to get away with whatever they want.
If you get any joy out of BMW after your efforts, please let me know who responded as I still have a major beef with them.
I have since had several opportunities to buy a new BMW and I just refuse as my experience with them put me off BMW service for life.
Mamba
Member
rick540 said:
Rick I really feel for you and this is just not on.
At one stage the person (let me leave names out of this for now) told me they run a business and if i expected to be bought to stay loyal to BMW to which I replied of course! My question to him was why let me get this unsatisfied after I clearly proven that I got bad service, why not replace my engine like I requested and then you have a customer for life. Fact is I think they are very scared to set a president, but hey, if they cannot keep their dealers in line it is not my problem, it is theirs, but they make it my problem and like I said, I still have a long way to go. Last year I sat in a meeting, I expected it to be me and the legal team, in the end they had I think 12 persons around the table against me alone..
I was nervous at first but kept to the facts, in the end I was called arrogant because I told the legal team I will go to court an they will loose the case... Well my joy and BMW's joy is two different things, BMW feel they made me a fair offer to repair the engine if I contribute R50k, I said why must I contribute if I did nothing wrong?
I can give you all the contact details that I have, technical manager contact details, ceo email address just ask
I must admit, this is my last try with the letter and possible meeting with the CEO, if this does not work I will go full out media
sounds like volkswagen.
i bought my car at club motors fountains in pretoria,complained about oil consumption,1,5 litres in 2 weeks,next mornining at 6 30 am got a call from them to bring in the car,took it in the next day,they kept me informed constantly through the day,at at 2pm phoned me to say that they were waiting for spares from bmw,i went there at 4pm and the second hand sales manager aswell as the new car sales manager personally spoke to me to tell me i hadnt bought a dud car,they also gave me a loan car,2009 bmw 5 series 520 diesel,number of phone calls on the thursday to tell me what was happening,they also replaced the drivers side window mechanism,(didnt know it was faulty)and picked up my car on the friday,
can only recomend them as ive had excellent service from them,they have phoned me a coupl of times to see if im still happy aswell
i bought my car at club motors fountains in pretoria,complained about oil consumption,1,5 litres in 2 weeks,next mornining at 6 30 am got a call from them to bring in the car,took it in the next day,they kept me informed constantly through the day,at at 2pm phoned me to say that they were waiting for spares from bmw,i went there at 4pm and the second hand sales manager aswell as the new car sales manager personally spoke to me to tell me i hadnt bought a dud car,they also gave me a loan car,2009 bmw 5 series 520 diesel,number of phone calls on the thursday to tell me what was happening,they also replaced the drivers side window mechanism,(didnt know it was faulty)and picked up my car on the friday,
can only recomend them as ive had excellent service from them,they have phoned me a coupl of times to see if im still happy aswell
zaleonardz
Well-known member
Once again, I will refrain from posting....
mmm interesting
I received a very polite and interested response from BMW re my problem. I honestly don't expect them to do anything about a 14 year old car, but my point is engine blocks shouldn't just crack and I feel it's a casting fault from when the car was new as it had a full Motorplan extended history till I got it and discovered the crack.
Also just discovered this car belonged to somebody at BMW Roslyn when I looked into it's service history. Explains the nice extras
I received a very polite and interested response from BMW re my problem. I honestly don't expect them to do anything about a 14 year old car, but my point is engine blocks shouldn't just crack and I feel it's a casting fault from when the car was new as it had a full Motorplan extended history till I got it and discovered the crack.
Also just discovered this car belonged to somebody at BMW Roslyn when I looked into it's service history. Explains the nice extras
rick maybe they watching this forum
Dmonic1
Active member
Car Magazine has a Speak out section where readers air out their complains against dealerships and brand's, 99% of he time a reply is given from that dealership/brand, it a huge platform to expose bad services, and juding from the dealership relies it seems like they sort the clients probs our or provide a very valid reasons on why not
Diablo Jnr
///Member
RE: Letter to CEO BMW
I did, it costs me over R400 to courier a letter with DHL to the head office in Germany,absolutely no reply
was the letter in German or English
BMW,like nearly all other co don't give a shit once they have you hard earned money.
I did, it costs me over R400 to courier a letter with DHL to the head office in Germany,absolutely no reply
was the letter in German or English
BMW,like nearly all other co don't give a shit once they have you hard earned money.
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