CUSTOMS HELP REQUESTED

[Psypher13]

HI guys

Does anyone have a contact at EMS - Customs

"the johannesburg international mail centre. Customs so government"

I have a parcel that was ordered and has been sitting with the since the 23rd of September

https://www.emssouthafrica.co.za/EmsWebSite/IPSTracking.aspx

ek014776219de

This has be enroute from germany for almost 2 months now
Other parcels that have been sent from Germany have already been dispatched that was sent after this parcel

Any help would greatly be appreciated

 

[Holiman]

Hey man, we in the same boat. I also have a parcel sitting there since 24 December. Also through EMS. Not sure what action we could take. Have you tried the ems website? I tried sending email but no response

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[Psypher13]

Yeah
tried the website - NO change there

Tried calling to no avail
We know that the parcel is def there lying on the floor
but Fk's have not released it

 

[PLV]

Guys,

Send a friendly e-mail to with your international tracking number to : JIMC Customer Services -
[email protected]

Emphasis on friendly... and you will get a response with the local tracking number of whether it has cleared customs or not.

I have always had a timely response (sometimes immediate, sometimes a day later).... better than being totally in the dark!

Regards,

Pete

 

[Holiman]

Guys,

Send a friendly e-mail to with your international tracking number to : JIMC Customer Services <[email protected]>

Emphasis on friendly... and you will get a response with the local tracking number of whether it has cleared customs or not.

I have always had a timely response (sometimes immediate, sometimes a day later).... better than being totally in the dark!

Regards,

Pete

Tried this.

No response. I was as friendly as merry Poppins. Nothing. Is there an option to actually fetch it? Because I work in Jo'burg and that won't be a problem. Perhaps if we both go, then they might take note?

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[Psypher13]

There has been communication with EMS from the Supplier

They are fully aware that the Parcel is there

Have a look at these screenshots of comms between them

 

[Holiman]

I Completely forgot??:skit: WTF!

 

[Psypher13]

Exactly

Ether these fk's - Sorry guys
beyond frustrated here

have an e92 and they trying there luck here or they just incompetent period

 

[Tinuva]

JIMC been very slow the past 2 months already for me with incoming parcels. Even if you do email [email protected] don't expect a response the same day or next 2 days. If friendly, they reply about 3-4 days later. If not friendly...email never gets responded to.

 

[momo1]

"No , I completely forgot''

really???

I want to see my bosses face the next time he asks me for something important and I give him that reply :roflol:

 

[Psypher13]

LMAO

Sorted

"I totaly forgot " that i had a Big Boy Contact at SAPO
Made the cal and MEail

And guess what
I have my Parcel

:tiptoe::tiptoe::thumbs:

 

[General.Massacre]

LMAO

Sorted

"I totaly forgot " that i had a Big Boy Contact at SAPO
Made the cal and MEail

And guess what
I have my Parcel

:tiptoe::tiptoe::thumbs:

Well thats a result mate

Definately a contact that some of us who do regular importing could use in the future
id like to give you some tracking numbers lol

 

[Holiman]

I was presumptuous and send the PM already. Lol

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[Psypher13]

Hehehhehhehe

For sure

Will help were I can buddies:thumbs:

 

[Shuaib1]

The service you guys are getting :thumbdo: at least you got you stuff now. Its good to have a contact higher up