Update after going in today for the full ZF services: Front and Rear differentials, transfer case and gearbox oil change.
This is specific to a 2018 G01 X3 20d xDrive. Other models may have different requirements.
1. The rear diff only took 1 litre of G3 oil. Not 1.5 litre as initially requested by them.
2. The technician said they he needs a special tool to open the plug/screw on the front diff. They don't yet have this tool but expect to get it in the near future. Apparently, the F25 has a front diff plug that can be easily accessed, but the G01 has a plug that requires a special tool to access. He said that he will need to move the engine mounts or subframe to access the plug without the tool. My logic is that the xDrive is rear biased, so I assume that the rear diff works harder most of the time, so leaving the front diff oil for now is not a train smash. Anyway, disappointed that they did not tell me about the front diff servicing limitation at the time of booking.
3. The extra diff oil (500ml for rear diff and 1.5 litre for front diff) I returned to the BMW dealership. They will refund me in 3 business days. Still a schlep to have bought oil unnecessarily and now having to return it.
4. The BMW Fanatics discount works. They asked for a membership number but I gave them my user name instead. I don't think they checked it, but still gave me 10% discount on the service.
5. The diff oil service is complimentary for front and rear diffs. No charge. You just need to provide the diff oils. Just double check that you get the right amount actually required.
6. The transfer case service is R450 ex VAT. The oil is included in that service.
7. When I chatted to another technician outside after the service, he told me that these services are needed, in his personal view, only at 150,000km. Obviously this is at odds with ZF's 80,000km-100,000km interval recommendation. I am not too phased. The job is done (besides the front diff). I will bring the car in again at 170,000km (if I decide to keep it that long) and will do the front diff then (they should have the tool by then).
I met a gentleman with a 2011 X5 30d while I was waiting. He had his car from new and has over 350,000km on. His gearbox is on its way out now and he said that he should have serviced it before but instead relied on BMW's lifetime recommendation.
So, the answer to the question of "to service or not to service the gearbox?" is straightforward - you must service it. The question as to "when to service it?" - that can vary depending on who you talk to. ZF may be banking on repeat business with their 80-100k interval recommendation, but it may be prudent to follow that advice if you have the means to get the job done. Otherwise, a longer interval may not be a train smash. Porsche, as an example, stipulate 120,000km intervals for gearbox oil.
The ZF marketing material in the waiting room says 100,000km or 8 years. But the service desk says 80-100k
Random pictures:
On another point, the waiting room has WiFi access and is quiet enough for you to get work done. It also has a view of the workshop so you can see your car. The technician will call you out to see what he has found and explain what is being done. You will need to wear an orange visitor vest if you walk outside. The service takes about 3 hours.