BMW SA need to step up their game

[Peter@AEW]

I am sure most of you will know how Lexus cracked the american market but may be worthwhile repeating.

First of all if a car presented a fault they would collect it from your premises and leave you with an equivalent loan car fix your car and arrange with you to have it dropped off and collect the loaner once fixed.
Second you could drop your car off at night and collect it in the morning fully serviced and if something needed attention beyond the overnight work a loan car was available to you.

Needless to say that in the space of 3 years they had dented the hold of Merc and BMW in the luxury car segment.

Did BMW or Merc learn from it?
Doubt it.
Have they regained the lost market share in the USA......No

 

[CyberMatix]

I've driven BMWs for about 15 years (4 models) and I have dealt with different dealers, and I ALWAYS have had cr@ppy service. Ranging from just pretty bad to actually mechanical damage caused by some mechanics incompetence.

The last and cr@ppiest service was with Club Motors Fountains Pta.

I was wondering if the problem was me.

Well I have come to the conclusion that this is the last BMW I'll buy in SA, not because there is something wrong with the brand, but there is something wrong with the organisation.

Point is it doesn't matter how good the service of a particular dealer is to other people, they need to have good service for ME.

 

[ambroseg1]

I've driven BMWs for about 15 years (4 models) and I have dealt with different dealers, and I ALWAYS have had cr@ppy service.

you drove 4 models of BMW and only after the 4th models crap service do you decide not to buy it again. :bangdesk:
My first brand new car was a Ford Focus ST. Service in Bloem is horrendous. Love the car and probably wont sell. But it hasnt seen the dealer since year 2 (despite having a full 5 year maintenance plan) and I dont even buy parts from them anymore.
Will I buy another Ford, NEVER in my lifetime. Lesson learnt with Ford 1.

 

[///M_Diesel]

I should trade mine for this :inlove: coz BMW customer service sucks lately :argh: