20vee
Member
Hi Team Members,
It is with great disappointment that I send out this e-mail as I have lost faith in the BMW brand as I do not believe that the service that I have received from BMW Lyndhurst Auto and BMW SA is what one expects from a reputable manufacturer like BMW. I am now paying for a vehicle that I do not have, let alone use.
On the 15th of June 2012 I purchased, ZWB523GP, a premium select 2010 BMW 320d ///M Dynamic edition (Space Grey) from Bmw Lyndhurst Auto, the sales person was Nayree Lane and the Used car sales manager was Grant Lange, dealer principal Ewan Wilson.
The purchase price was R293000 and the mileage 48400km, financed via BMW Finance.
The vehicle has an intermittent problem with the engine light coming and instantly cutting the power of the vehicle. This has proven the vehicle to be defective and unsafe as I was almost knocked from the rear by a truck while entering the N1 when the vehicle engine light came on and the vehicle lost power.
The above problem first began 2 hours and 200km’s after I purchased and collected the vehicle from Lyndhurst Auto on the 15th of June 2012. I immediately contacted Nayree the sales person and she advised from sales manager Grant that the vehicle battery must be low and the vehicle would return to normal. This was not the case as the problem persisted.
The vehicle has been to BMW 5 times till date for the same problem, various methods where tried and items replaced to repair with no success.
On the 12th of September 2012 I returned a loan BMW after my BMW had been repaired unsuccessfully for the 4th time. Chris Germishuizen, the after sales manager demanded that I had to pay R3800 to have the cracked windscreen replaced or else I would not be allowed to take my vehicle. I advised Chris that I was not given a chance to inspect the vehicle when I collected the loan vehicle as it was raining and one cannot see defects on a vehicle that is parked in the pouring rain. The next morning I did notice the chip that had begun to spread to a crack and I immediately notified Marc Jeanmonod of this. Chris and myself had a meeting with Grant where Grant advised that due to my vehicle being faulty he would pay half however I would still have to pay half for the damage to the loan vehicle windscreen to have my vehicle released. I paid this amount and left with my vehicle.
The engine light came on and cut the vehicle power again on Thursday 13 September 2012, the day after I received my vehicle from repair again from Lyndhurst auto. I immediately drove back to Lyndhurst Auto and showed Grant (Used car sales manager) the engine light that was on. The replacement offered by Grant was that the vehicle will be traded in at the trade in value and I would have to accept a trade in amount of R245000. I did not accept as I have paid R293000 for my vehicle and do not wish to make a loss on this defective and unsafe vehicle that I did not utilize as I have had to stress about the reliability and risk of the vehicle from the day of purchase. The mileage was accumulated between the dealer and trying to use the vehicle. I requested that I be refunded for this defective and unsafe vehicle. Grant advised that the refund process is a lengthy process. I requested that we begin the refund process. Mileage 55300km
I logged the case 8000529220 with BMW SA, Kenny Banda that morning and have advised him of the above and my intention of having my purchase refunded. Kenny advised that I am within my 6 month CPA right to have the vehicle replaced.
Grant accepted that I leave the vehicle with him and my brother picked me up from Lyndhurst Auto as Grant advised that he did not have a courtesy vehicle for me to use.
The vehicle has been at BMW since, a week later I am still without a vehicle and have not been refunded or advised when I will receive my refund.
I have now been advised by Grant and Edwin representing the dealer and Darren Nathan from BMW SA that the diesel from the vehicle has been sent in for testing. If it is the fuel that is contaminated, I do not accept this excuse as clearly indicated when looking at the repair history that this vehicle has a problem with the fuelling system prior to me purchasing this vehicle.(Attached) This was not disclosed to me when I purchased the vehicle and asked Nayree before purchasing the vehicle if the vehicle had any repair history , I was told that the vehicle had not had any repair work done and is a premium select pre owned vehicle.
BMW customer care, Kenny Banda and Kase Pillay keep referring me to the dealer however the dealer seems to be of no assistance to me in this refund process.
I feel I have exhausted all options through the dealer and BMW SA.
Yours Sincerely,
V. Subramoney
It is with great disappointment that I send out this e-mail as I have lost faith in the BMW brand as I do not believe that the service that I have received from BMW Lyndhurst Auto and BMW SA is what one expects from a reputable manufacturer like BMW. I am now paying for a vehicle that I do not have, let alone use.
On the 15th of June 2012 I purchased, ZWB523GP, a premium select 2010 BMW 320d ///M Dynamic edition (Space Grey) from Bmw Lyndhurst Auto, the sales person was Nayree Lane and the Used car sales manager was Grant Lange, dealer principal Ewan Wilson.
The purchase price was R293000 and the mileage 48400km, financed via BMW Finance.
The vehicle has an intermittent problem with the engine light coming and instantly cutting the power of the vehicle. This has proven the vehicle to be defective and unsafe as I was almost knocked from the rear by a truck while entering the N1 when the vehicle engine light came on and the vehicle lost power.
The above problem first began 2 hours and 200km’s after I purchased and collected the vehicle from Lyndhurst Auto on the 15th of June 2012. I immediately contacted Nayree the sales person and she advised from sales manager Grant that the vehicle battery must be low and the vehicle would return to normal. This was not the case as the problem persisted.
The vehicle has been to BMW 5 times till date for the same problem, various methods where tried and items replaced to repair with no success.
On the 12th of September 2012 I returned a loan BMW after my BMW had been repaired unsuccessfully for the 4th time. Chris Germishuizen, the after sales manager demanded that I had to pay R3800 to have the cracked windscreen replaced or else I would not be allowed to take my vehicle. I advised Chris that I was not given a chance to inspect the vehicle when I collected the loan vehicle as it was raining and one cannot see defects on a vehicle that is parked in the pouring rain. The next morning I did notice the chip that had begun to spread to a crack and I immediately notified Marc Jeanmonod of this. Chris and myself had a meeting with Grant where Grant advised that due to my vehicle being faulty he would pay half however I would still have to pay half for the damage to the loan vehicle windscreen to have my vehicle released. I paid this amount and left with my vehicle.
The engine light came on and cut the vehicle power again on Thursday 13 September 2012, the day after I received my vehicle from repair again from Lyndhurst auto. I immediately drove back to Lyndhurst Auto and showed Grant (Used car sales manager) the engine light that was on. The replacement offered by Grant was that the vehicle will be traded in at the trade in value and I would have to accept a trade in amount of R245000. I did not accept as I have paid R293000 for my vehicle and do not wish to make a loss on this defective and unsafe vehicle that I did not utilize as I have had to stress about the reliability and risk of the vehicle from the day of purchase. The mileage was accumulated between the dealer and trying to use the vehicle. I requested that I be refunded for this defective and unsafe vehicle. Grant advised that the refund process is a lengthy process. I requested that we begin the refund process. Mileage 55300km
I logged the case 8000529220 with BMW SA, Kenny Banda that morning and have advised him of the above and my intention of having my purchase refunded. Kenny advised that I am within my 6 month CPA right to have the vehicle replaced.
Grant accepted that I leave the vehicle with him and my brother picked me up from Lyndhurst Auto as Grant advised that he did not have a courtesy vehicle for me to use.
The vehicle has been at BMW since, a week later I am still without a vehicle and have not been refunded or advised when I will receive my refund.
I have now been advised by Grant and Edwin representing the dealer and Darren Nathan from BMW SA that the diesel from the vehicle has been sent in for testing. If it is the fuel that is contaminated, I do not accept this excuse as clearly indicated when looking at the repair history that this vehicle has a problem with the fuelling system prior to me purchasing this vehicle.(Attached) This was not disclosed to me when I purchased the vehicle and asked Nayree before purchasing the vehicle if the vehicle had any repair history , I was told that the vehicle had not had any repair work done and is a premium select pre owned vehicle.
BMW customer care, Kenny Banda and Kase Pillay keep referring me to the dealer however the dealer seems to be of no assistance to me in this refund process.
I feel I have exhausted all options through the dealer and BMW SA.
Yours Sincerely,
V. Subramoney
