what i have found on previous cars, is that the car cant be set to 16 degree celcius because it causes ice to build up. That ice then blocks airflow into the unit, causing pressure build up on the other side (after the unit)which causes ruptures/cracking.
I had this on the G30 driven from GP to DBN at 16 degree temp all the way, aircon started making noises around mooi river (probably where there is enough of a dewpoint differential). and then would blow any cold air. even if we switched it off for 20mins. Had to leave it off till we arrived in DBN, forgot about it when I jumped off with the excitement of seeing family.
Get in 4-5 hours later and switch it on, kicking like karate. 16 degrees no problem.
Didnt want to risk it, so took it to BMW umhlanga for an inspection, checked everything was okay, but was told the car cant be set to 16 for extended periods due to the ice issue. Drove it back up and never had an issue thereafter, with simply switching it off after 2 hours for 30 mins, then blasting it again.
On another trip up fro. DBN on the F30, had the same problem with freezing which wasnt resolved with a "switch off" cycle. BMW ABM then confirmed the similar diagnosis as above post, parts were ordered and replaced, refrigerant replaced and all seals rechecked.
What I have learnt from this entire story is there are operating parameters for the aircon which are not in the owners manual, but techs know them but owners dont. Some of what we consider regular behaviour involves operating things outside the applicable parameters (without knowing) and causing issues.