Midrand helped, just not JSN. Maybe it was the lady i spoke to but she said the service department to her to not give an estimate.This became a big enough issue for me (together with R50K+ extension costs only to be treated like crap) on Mercedes that we will never think of buying them again. BMW should be careful about the reputation it is starting to build since their offering has long been seen as the gold standard.
That said, Motorplan (for any brand) only make sense as long as the balance of quality/breakages is in favour of the manufacturer (even if slightly). I feel that the cars being inherently less repairable, poorly designed and poorly built it is the manufacturer themselves that will bear the first brunt... this is probably why they are now so sticky. The numbers are suddenly not making as much sense.
I got the impression that despite the F90 coolant tank issue being VERY well known and subject to a campaign, the service advisor still had to jump through hoops on this last trip.
I also had Merc deny coverage on a battery because it was apparently 'too soon since the last one was changed' several years prior... at least they denied it until the service advisor was basically standing on his head to get it authorised since I refused to collect the car or to pay for a new one. I have previously documented all the times they told me their QC issues were my fault... and refused warranty or MP coverage.
Subaru was denying coverage for their known garbage motors and tunes because guys fitted different rims. Renault was denying coverage for cars not suitable for the SA market PERIOD (the car would throw engine lights on our fuel) by making people sign waivers when they bought top of the range RS Meganes... the list of screwing customers over is forever growing it seems and BMW may be next. I was even telling Firi this morning I am so anxious about fitting the LCI tails under plan. Imagine needing an engine or gearbox and they deny the claim because of your tail lights 🤦♂️.
The default position of EVERYONE these days seems to be that it is the customer's fault FIRST which is a very antagonistic way of approaching things (even if there is doubt around what the root cause is). It puts you immediately on the back foot and the wrong 'mode' to deal with the situation. Unfortunately the numbers are probably not numbering for them and it is probably their own fault.
Like I say - the approach of making things less repairable to drive future sales only works if these geniuses can build things that can actually last the length of the warranty and plan. It seems that point has now been passed.
In terms of 'right to repair' (requiring a virgin unit to be coded in this case) and actual repairability: Sorry but a vehicle that can't withstand a simple drink spill and can't have these components easily and inexpensively repaired is not fit for purpose and frankly poorly designed. The red flags write themselves with the microp3n1s or 'innie' gear selectors in these new cars... watch this space in 3 years where M4s are stuck because the guy launched a bit too hard and his drink spilled into the centre console causing a R50K repair... I briefly read that these units are also VIN coded to the car (there is no good reason for this other than being anti-consumer)... so even more drama.
Very unusual - I've received estimates from Midrand very recently for fitting eg: LCI retrofit tails and various service items that were not yet needed. JSN has also done this on request before. JSN also worked out good pricing for me on out of plan work in the past for my F10 including getting some goodwill from BMW. But also the times they have a changed I guess...
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Read the WELCOME ALL BMWFANATICS post.
discussion BMW x5 G05 Motorplan not wanting to pay
- Thread starter Kishore
- Start date
MR_Y
Well-known member
Sorry to hear of this issue @Kishore. Hope it gets resolved with BMW SA since it is surely not your fault.View attachment 27634
Surely this (apparently non-waterproof) funnel/drain design for gear selectors right in front of two American Grade (tm) cupholders isn't going to be a problem down the line.... Right guys?
This design problem of having the cupholders so close to the USB slot and charging point (even on my G01 X3) is a real headache. Surely this is a design misjudgement on the part of BMW...
KarshS
///Member
My handbrake button failed as well. Bmw dint want to cover it because I had a blue stop start button. Took the car home, put the stock one back and they replaced the unit.
I highly doubt it's liquid damage. I have seen the complete panel fail including the gear selector because of liquid damage but not just one button.
Honestly feel that button is a comman fault on the g series. Heard of a few that failed.
I highly doubt it's liquid damage. I have seen the complete panel fail including the gear selector because of liquid damage but not just one button.
Honestly feel that button is a comman fault on the g series. Heard of a few that failed.
Kishore
Well-known member
Hi All , JSN has updated me this morning that they have submitted more videos and pictures to the case file to BMW SA and advised they would have feedback by this afternoon. Based on the below video you can see its only the handbrake that is non operational on the entire console and all other buttons are still working. They have also stripped further than the inside of the housing and found very little traces of some old liquid but not enough that would warrant a complete component failure. Will keep you all updated
View attachment WhatsApp Video 2025-03-27 at 08.06.45.mp4
View attachment WhatsApp Video 2025-03-27 at 08.06.45.mp4
Kishore
Well-known member
So good news. Motorplan approved the replacement 😁😁😁. @General.Massacre Viz is a top guy agreed. He took time to relook at this issue and thru his involvement and investigation the feedback sent to BMW SA was enough to get approval. He did however mention that they have repaired for some customers although BMW SA don’t approve repairing so seems like this is a design issue. Thanks Gents for all your feedback and advice. You guys are magic as always.
///M Individual
Well-known member
Awesome outcome!
General.Massacre
///Member
Great news and a positive outcome. Happy to hear you came right, Viz will always help where he can.
Yulz9081
Honorary ///Member
Viz lost a few staff recently to other dealers including Freddie. Big loss for them. Quintin and Jono are great and very helpful.
Yeah I heard he isnt the most pleasant to work with but is great with clients. Hence people leaving him for other places.
TurboLlew
Honorary ///Member
Neither Viz nor those staff mentioned above have been around for a short period of time. They've been around as long as I can remember (back in 2014 when I got my F10 at least). His service has always been good. If it was so rough, they would have left ages ago. I know they run a tight ship at JSN from when Shaun used to work there and it wasn't always easy - but that is how it goes with any business.
What I can say from recent experiences is that the quality of new techs/service advisors etc is very variable. Either they are the absolute dog's bollocks or absolute dogshit. There doesn't seem to be an in-between
I think the good and experienced guys are in VERY high demand which is more likely the reason for pastures changing. A heck of a lot (from all brands) have moved to NZ and Australia as well further fuelling the demand.Which dealership is Freddie gone to?
Yulz9081
Honorary ///Member
Neither Viz nor those staff mentioned above have been around for a short period of time. They've been around as long as I can remember (back in 2014 when I got my F10 at least). His service has always been good. If it was so rough, they would have left ages ago. I know they run a tight ship at JSN from when Shaun used to work there and it wasn't always easy - but that is how it goes with any business.
What I can say from recent experiences is that the quality of new techs/service advisors etc is very variable. Either they are the absolute dog's bollocks or absolute dogshit. There doesn't seem to be an in-between
Agreed, most of the staff were there for ages and from what I heard, many left to other dealers who offered a higher salary. Only one SA moved from BMW Midrand, stole cash from JSN and then went on the run to another province
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It's what I heard from a guy I met from a car run this past weekend that takes his car there. He spoke to some of the mechanics and they told him he is difficult to work with. Could have been just a disrugntled mechanic busy spreading the rumours to clients lol.Neither Viz nor those staff mentioned above have been around for a short period of time. They've been around as long as I can remember (back in 2014 when I got my F10 at least). His service has always been good. If it was so rough, they would have left ages ago. I know they run a tight ship at JSN from when Shaun used to work there and it wasn't always easy - but that is how it goes with any business.
What I can say from recent experiences is that the quality of new techs/service advisors etc is very variable. Either they are the absolute dog's bollocks or absolute dogshit. There doesn't seem to be an in-between
General.Massacre
///Member
in all honesty, all bosses are tough to deal with, they not there to be friends, they there to deliver results. JSN is one of the top dealers, and they have a reputation to uphold.
Cant be friends with all your mechanics and just let things slide because you mates.
Ive seen Viz in a bad mood kakking on techs, and its not pretty, but he is there to look after the customer and the customers vehicles.
Ive heard some weird and wonderful stories from workshop, about some techs specifically, and its laughable, the IG techs like Jono, Quintin, Freddie (Sad to hear he left), but they were the stalwarts, and are always happy to go the extra mile.
Cant be friends with all your mechanics and just let things slide because you mates.
Ive seen Viz in a bad mood kakking on techs, and its not pretty, but he is there to look after the customer and the customers vehicles.
Ive heard some weird and wonderful stories from workshop, about some techs specifically, and its laughable, the IG techs like Jono, Quintin, Freddie (Sad to hear he left), but they were the stalwarts, and are always happy to go the extra mile.
