Resolved to BMW compliance - if the car has so many issues already, what compliance will you get now and how will it guarantee excellence?
I see, I don't think it will happen then. Bank says wait still. We sent them Audi this email:
Good afternoon.
I hope this message finds you well.
Following a recent discussion with BMW South Africa, we’ve received confirmation regarding several critical compliance concerns with our vehicle's motor plan. Based on the vehicle's VIN, BMW has specified that the car is originally equipped to use
only RUN FLAT, star-rated tires. The use of non-star-rated or non-run-flat tires not only places the car at risk of voiding the motor plan but may also lead to safety and performance issues. Additionally, there is concern over
x3 rims that show signs of prior repair; BMW has pointed out that any unapproved third-party repairs like Mag Master could further affect components such as the shocks, control arms, and related systems.
Reviewing the motor plan terms on BMW’s website, section 8 of the contract states (Clause 8.1.1) that
any unauthorized modifications, repairs, or maintenance without written consent from BMW will void coverage, as specified under Clauses 3.2.1 and 3.2.2. I’ve also attached a copy of the motor plan checklist, which reiterates in item 4a that BMW disclaims liability for any damage arising from the use of non-approved or non-star-rated tires, effectively forfeiting coverage for
suspension and drivetrain components.
Additionally, BMW South Africa raised concerns regarding
aftermarket headlight bulbs, which could impact motor plan validity for any issues related to the headlights or associated systems. They have informed us that they will be investigating further with BMW Bloemfontein.
As these issues were not disclosed before purchase in Cape Town and given that we bought this car with the intention of extending the motor plan, the potential voiding of coverage for these critical areas is deeply concerning. Investing R390,000 only to face the risk of a voided plan is unreasonable, especially given BMW’s apparent difficulty in addressing or resolving these issues directly.
In light of this, we are formally requesting that either
Audi Bloemfontein or BMW Bloemfontein cover the costs to restore the vehicle to meet BMW's motor plan standards. These restorations must be completed through BMW’s authorized service network to ensure compliance.
The BMW must be properly inspected and written in paper of compliance to ensure the integrity of the MP and for it’s later extensions.
If these compliance issues are not addressed, then the vehicle was effectively sold with unadvertised defects, and we will seek to return the car under CPA & contact MIOSA.
Please find all supporting documentation attached for reference.
Thank you for your prompt attention to this matter.
Warm regards,
Mr. Krabs