Ya, took my 333i to them for a major service just after I bought it in 2007. Was with them for a whole week and still not serviced! Gavin (the owner) is never in the store and when he is, he is constantly on the phone and will make you endless promises once he 'gets to you'. Further, some po$phole decided to use my rear apron as his ladder and caused some serious damage, which Gavin failed to own up to despite the obvious shoe imprint. There is a lot more I can tell you about them and Gerder Motors (horrible stuff!).
Moose