Hi guys,
I recently purchased a 2012 118i for my mother with around 80k odd Kim's from SMG DURBAN. We purchased it just over 6 months ago and the car has been to SMG 9 times for the above error. Injectors were replaced, new battery put in, brand new engine which smokes and a few other items. But every time we get the car back this error pops up within a few days and the car shudders and loses power. The reason I got her the car, other than a small token of appreciation for growing me up, was that she travels late at times due to retail hours and I wanted to make sure she is safe as her Polo was getting old.
Currently the car is still at the dealership as we did not fetch it when they called then saying injectors was blocked a few weeks after putting new ones. Courtesy car was returned when they requested it. I have gone the legal route and a letter of demand was sent to SMG to which they replied on the last day saying we have had the car over 6 months therefore the CPA act I think, doesn't apply. Initially I knew we had this time limit but they always stalled the return days when fixing this issue kind off like intended.
We are now awaiting a meeting with our lawyer to see a way forward. I personally feel that whilst our purchased date is just over 6 months, we did not have possession of over 6 months, it has been at SMG more than with my mother.
I purchased 6 cars and referred 2 other purchases since 2014 just from SMG alone. Their service is absolutely kak, the knowledge of the technicians is crap, they only know to log on computer, see error and change part. They have no experience in troubleshooting etc. they also refusing to come to the party by assisting us into getting another car or refunding us. I paid R220k only to be offered R160k and pay listed price for another car. We were offered a 3 series with also 80 odd on the clock, completely a base model with no extras at R280k or something like that. That means me paying in another R120k to get that shit. So I enquired about trading in my 3 series as well, 2015 320i M Performance Edition with 39kms I think and was offered R290k for it. I rather give my mother my 3 series and use the refund to buy me something else as I am looking to replace my GTR.
Does anyone here know why this error could be? Also, anyone here getting crap service from the mentioned dealership?
Would really appreciate any advice on the car or the legal route?
I recently purchased a 2012 118i for my mother with around 80k odd Kim's from SMG DURBAN. We purchased it just over 6 months ago and the car has been to SMG 9 times for the above error. Injectors were replaced, new battery put in, brand new engine which smokes and a few other items. But every time we get the car back this error pops up within a few days and the car shudders and loses power. The reason I got her the car, other than a small token of appreciation for growing me up, was that she travels late at times due to retail hours and I wanted to make sure she is safe as her Polo was getting old.
Currently the car is still at the dealership as we did not fetch it when they called then saying injectors was blocked a few weeks after putting new ones. Courtesy car was returned when they requested it. I have gone the legal route and a letter of demand was sent to SMG to which they replied on the last day saying we have had the car over 6 months therefore the CPA act I think, doesn't apply. Initially I knew we had this time limit but they always stalled the return days when fixing this issue kind off like intended.
We are now awaiting a meeting with our lawyer to see a way forward. I personally feel that whilst our purchased date is just over 6 months, we did not have possession of over 6 months, it has been at SMG more than with my mother.
I purchased 6 cars and referred 2 other purchases since 2014 just from SMG alone. Their service is absolutely kak, the knowledge of the technicians is crap, they only know to log on computer, see error and change part. They have no experience in troubleshooting etc. they also refusing to come to the party by assisting us into getting another car or refunding us. I paid R220k only to be offered R160k and pay listed price for another car. We were offered a 3 series with also 80 odd on the clock, completely a base model with no extras at R280k or something like that. That means me paying in another R120k to get that shit. So I enquired about trading in my 3 series as well, 2015 320i M Performance Edition with 39kms I think and was offered R290k for it. I rather give my mother my 3 series and use the refund to buy me something else as I am looking to replace my GTR.
Does anyone here know why this error could be? Also, anyone here getting crap service from the mentioned dealership?
Would really appreciate any advice on the car or the legal route?
