tivoli786
Member
I have been having issues from day one I bought the car. Most of them have now been resolved but I still need to inform senior management what a crap customer service experience I have had over the two years. To date my windscreen has been refitted due to wind noises. Club Motors Randburg outsourced the fitment to some Charlies, who damaged both outer beadings by the windscreen and the one inside. I moaned and at first wanted to replace with one of their pool car beadings hell the car was not even 500kms at that point. They ordered new inner beading and I decided to live with outer beadings. Covers inside bonnet were not put back properly. I drove the car and once on the highway I smelt rubber do decided to pull on the side and have a look under the bonnet. I see the rubber beading is lying on the engine.
Later I noticed there was a surge in the cluster where all the neddles would jump when the ignition was switched on. The car was programmed by club motors about 5 times when I had enough. They finally asked me to bring in for a full diagnosis. They suggested the cluster needed to be replaced. I take a whole day off because I don't trust them and BMW tells me if I want to take to another dealer they will have to do a re diagnosis. I said hell no an I will be present when the cluster is replaced. I book the day off and when I get there they tell me the computer is offline due to load shedding causing some problems.
I ask where the workshop manager is as I have another problem that I would like to raise with him. This time the quarter glass beading rubbers were damaged and I would like to know when they will rectify as they put tape to hold beadings in place to rid suspension noise. He at first denies removing the beadings and then he takes of the beading and puts super glue on the one side to hold the rubber in place. He waits for it to dry but when he puts it back it looks shit and yesterday I see the rubber has come away from the beading.
They systems finally come online and the cluster is replaced. Everything looks fine. I get home when I notice the needles jump again. They suggest I meet with the regional manager of BMW SA. I agree. The appointment is setup for two Fridays that have passed at 11:00am. I get to the dealer where I bump into the workshop manager who asks me if I am still having issues with the cluster and I inform him yes. He suggests I pull the car into the workshop. I try to gain access into the workshop where I am refused point blank by the security guard. I tell him to speak to Mark the workshop manager. He goes and comes back and informs me that I must wait in reception and Mark will be with me shortly. It is now half an hour later and I made is clear to Jesse at BMW SA that I need to be back at work at 12. I am now tired of waiting so I go into the workshop only to find MArk and company standing around and joking and laughing. I give them another two minutes to finish their conversation. They ignore my presence so I interject and inform Mark that I have and appointment with the Regional Manager from BMW SA at 11:00am already. He informs me that the guy standing by his side is the regional manager. I asked the Regional Manager (Devan) if he is aware of our appointment at 11. He denies ever having an appointment with me. I pull out my phone recorder and ask him to go on record that he is not aware of the appointment. He asks if that is really necessary and walks away. (Very Childish)
I don't have time to deal with lighties so I drive away and call BMW directors line and guess what no one is there to help as everyone in BMW is either in a conf call or not available. I send an email to guy who arranged the meeting (Jesse) and ask what is going on, he say they will investigate and get back to me.
A whole week goes by then I receive a call this Monday asking me to bring through the car to Club Motors where they will pick it up to which I refuse and I don't want some snot cop driving my car to Midrand from Club Motors. Jesse then arranges for me to drop the car in Midrand at their offices and get their driver to take me to Club Motors to pick up the courtesy vehicle.
So my day started yesterday at 10:15 driving my car to Midrand from Roodepoort. I met with Jesse and one of his colleagues and gave them of list of snags that needed to be addressed. We walk around the car and I show them all the issues. They take the list and off I go with the driver to Club Motors to collect the courtesy car. I get there the car is ready but guess what there is no insurance on the vehicle. I refuse to take the vehicle. I end up sitting till 14:30 when I had enough and ask them to drive me back to work if I still have a job.
I then call again to find out what arrangements have been made in terms of a courtesy car where I am informed BMW on Call will get a rental for me. I am told I will be in the vehicle by 16:30. I get a call from BMW on call after speaking to Garth, then James, then Wayne informing me road rangers will collect me from work and take me to Avis on ontdekkers road. 16:00 comes and no one is here to pick me up. I get a call from Andries informing me he is stuck in traffic and it is very unlikely that he will be able to get me to Avis in time before they close.
I call BMW on call again with very little success to tell them what the guy from Road Rangers just told me. They then get techical and start asking me a million questions and finally they say according to the system road rangers is despatched after telling them that the guy can't make it they don't listen.
About half and hour later Andries calls me and say he is outside the building. I get to his car and now we are off to Rivonia branch as the Roodepoort branch is closed.
Later I noticed there was a surge in the cluster where all the neddles would jump when the ignition was switched on. The car was programmed by club motors about 5 times when I had enough. They finally asked me to bring in for a full diagnosis. They suggested the cluster needed to be replaced. I take a whole day off because I don't trust them and BMW tells me if I want to take to another dealer they will have to do a re diagnosis. I said hell no an I will be present when the cluster is replaced. I book the day off and when I get there they tell me the computer is offline due to load shedding causing some problems.
I ask where the workshop manager is as I have another problem that I would like to raise with him. This time the quarter glass beading rubbers were damaged and I would like to know when they will rectify as they put tape to hold beadings in place to rid suspension noise. He at first denies removing the beadings and then he takes of the beading and puts super glue on the one side to hold the rubber in place. He waits for it to dry but when he puts it back it looks shit and yesterday I see the rubber has come away from the beading.
They systems finally come online and the cluster is replaced. Everything looks fine. I get home when I notice the needles jump again. They suggest I meet with the regional manager of BMW SA. I agree. The appointment is setup for two Fridays that have passed at 11:00am. I get to the dealer where I bump into the workshop manager who asks me if I am still having issues with the cluster and I inform him yes. He suggests I pull the car into the workshop. I try to gain access into the workshop where I am refused point blank by the security guard. I tell him to speak to Mark the workshop manager. He goes and comes back and informs me that I must wait in reception and Mark will be with me shortly. It is now half an hour later and I made is clear to Jesse at BMW SA that I need to be back at work at 12. I am now tired of waiting so I go into the workshop only to find MArk and company standing around and joking and laughing. I give them another two minutes to finish their conversation. They ignore my presence so I interject and inform Mark that I have and appointment with the Regional Manager from BMW SA at 11:00am already. He informs me that the guy standing by his side is the regional manager. I asked the Regional Manager (Devan) if he is aware of our appointment at 11. He denies ever having an appointment with me. I pull out my phone recorder and ask him to go on record that he is not aware of the appointment. He asks if that is really necessary and walks away. (Very Childish)
I don't have time to deal with lighties so I drive away and call BMW directors line and guess what no one is there to help as everyone in BMW is either in a conf call or not available. I send an email to guy who arranged the meeting (Jesse) and ask what is going on, he say they will investigate and get back to me.
A whole week goes by then I receive a call this Monday asking me to bring through the car to Club Motors where they will pick it up to which I refuse and I don't want some snot cop driving my car to Midrand from Club Motors. Jesse then arranges for me to drop the car in Midrand at their offices and get their driver to take me to Club Motors to pick up the courtesy vehicle.
So my day started yesterday at 10:15 driving my car to Midrand from Roodepoort. I met with Jesse and one of his colleagues and gave them of list of snags that needed to be addressed. We walk around the car and I show them all the issues. They take the list and off I go with the driver to Club Motors to collect the courtesy car. I get there the car is ready but guess what there is no insurance on the vehicle. I refuse to take the vehicle. I end up sitting till 14:30 when I had enough and ask them to drive me back to work if I still have a job.
I then call again to find out what arrangements have been made in terms of a courtesy car where I am informed BMW on Call will get a rental for me. I am told I will be in the vehicle by 16:30. I get a call from BMW on call after speaking to Garth, then James, then Wayne informing me road rangers will collect me from work and take me to Avis on ontdekkers road. 16:00 comes and no one is here to pick me up. I get a call from Andries informing me he is stuck in traffic and it is very unlikely that he will be able to get me to Avis in time before they close.
I call BMW on call again with very little success to tell them what the guy from Road Rangers just told me. They then get techical and start asking me a million questions and finally they say according to the system road rangers is despatched after telling them that the guy can't make it they don't listen.
About half and hour later Andries calls me and say he is outside the building. I get to his car and now we are off to Rivonia branch as the Roodepoort branch is closed.
